7-ELEVEN on UnhappyFranchisee.Com [UPDATED]

15 thoughts on “7-ELEVEN on UnhappyFranchisee.Com [UPDATED]”

• I had no idea there was a site for FZ to discuss the issues at hand. Every comment, positive, negative, and neutral I have to agree with. I worked for corp as a BC for over 15yrs. When I bought a store I had no idea I was buying into the a FZ system that is so corrupt and deception runs amuck. I shack my head everyday when my 23 yr old no retail experienced BC tries to explain to me why he thinks my going down. Why my sales are up by 20% however my take is less now and 7 eleven is at a 53 % take and I am at 47%. I personally made more money when my sales where less and we split 50/50. Oh I know why…my GP is 33% instead of 35 and all my purchases are coming from 7eleven approved vendors. HMMM. I think 7 eleven needs to earn there $ they get off of me. And I don’t see it happening. I pray that positive changes come from the Newly elected Pres. and he isn’t just another Ass kisser looking for a free lunch on our expense.
  Oh by the way. I am in Vegas. Don’t get mad they bought my ticket. Plus it is a legitimate way for me to write a trip to Vegas off on my taxes.
  :) Unity

• 7-11 the WORST WORST WORST WORST AND WORST DEVILISH ..MODERN DAY SLAVERY FRANCHISE EVER ………………………..IDIOTS ARE THOSE WHO ARE STILL BUYING INTO THIS SYSTEM

  NEW STINT THEY WANT COFFEE CAPTAINS FOR 2 HOURS IN THE MORNING IN EACH STORE AND SAYS THAT IT WILL TAKE ABOUT 2 MONTHS TO BREAK EVEN ON THAT EXPENSE BUT WILL SURELY HELP

  A***H**** THEIR FC”S AND MARKET MGR. DON’T HAVE TO PAY FOR THIS XTRA LABOR BUT FORCE THEIR FRANCHISEES TO MUST HAVE THESE PPL ON THE COFFEE BAR TRYING TO GET PERSONAL WITH CUSTOMERS WHEN THEY ARE BARELY WAKING UP AND HV MILLION THOUGHTS IN THEIR MIND AND PLANNING THEIR DAY AHEAD.

  THESE DEVILS AT 7-11 ARE FORCING THEIR FRANCHISEES TO HIRE EXTRA LABOR FOR 2 HOURS EVERY DAY THRU WINTER HOW DO FRANCHISEES MAKE MONEY

  DIE 7-11 BURN IN HELL N WITH YOU ALL YOUR STUPID TEAM… 1ST TO GO TO HELL THOSE JAPANEESE AND JOE DE PINTO THEN ALL THE MARKET MGR FC AND ASSET TEAM .

  I HOPE 7-11 CEASE TO EXISTS

• I just want to say that I work one of the 7 eleven 8461 anppolis road new Carollton 20784 I work for 4 years they fired me with out any reason I ask the manager but he didn’t tell me this is the worst working place I ever known they fired workers with out any reason

• I just want to say that I work one of the 7 eleven 8461 anppolis road new Carollton 20784 I work for 4 years they fired me with out any reason I ask the manager but he didn’t tell me this is the worst working place I ever known they fired workers with out any reason

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  April 8, 2016 at 8:50 pm
  I tell you little story, there financial system totally a failure, I don’t understand why fbi is not investigating this Japan company to cheating US citizen employees and franchisees,
  1. BC gets bonus based on your pre book order no matter you sell it or not
  2. They put food related items in different categories to just show to fz that they are positive but in actual they are negative,
  3. Lottery sale is added into inventory at zero cost at merchdise movement report so it show little bit profit because cost remain same and inventory increase but in actual it has to be redused from cost of product to do right math but I don’t understand why any fz is not raising voice , I did my bc said he will find out till date no answer ,
  4. Cost is under 7-11 control , same product is 20 persent cheap outside then you buy from 7-11 so fz no make money only 7-11 does
  5. 7-11 charges ground rent to manufactureres which is not ever shared with fz,
  6. 7-11 charges 1000 dollerd average to every fz for advertising that money is never told who is spending and where it is spend on, all advertising material vendors contribute
  7. 2000 doller every month aprox every fz spend on maintenance of machines which is gone to company called fm owned by 7-11 , they give profit to 7-11 or do free maintaince in corporate stores
  8. Cdc which is 7-11 own delivery system gives millions in profit back to 7-11 which is not shared ,
  9 audit every three months if you are 10000 short you have to give 6500 to 7-11 and they automatically decrease profit so if you make 4 present less that’s another 8000 less income and you end up making less money by 13-14 k they month , no explanation
  10. Market manège risked big gifts and bc takes gifts + free coffee every week + free food + free drinks Etc no secret complaint for bc you can only complaint bc to bc

• All those points are well and good. I recently sold my 711 under hostile conditions .I ran that store for 10 years working 12 hour shifts 7 days a week. I got so many awards from 711 that my office had no space left to put them. Same person turns out to be a bad operator 10 years later because you are not able to get him on any misconduct or wrong doing to squeeze extra money out of him , or because he asks all the painful questions that you want to keep under the rug. From time to time 711 will give you bogus breach of contracts to scare you and to extort money out of you. If you are like majority of operators who shell out thousands of dollars without raising eyebrow then there is no problem. But if you are an operator like me who dodges that bullet year after year you are not welcomed anymore. They will start finding excuses to give you breach after breach and devouring your money even before it gets to your hand. You will go through months where you will see a despite working long shifts and 7 days a week you made 0 dollars. They will shoot every arrow in their quiver to incapacitate your Capabilities to bounce back. Your net worth will never go back to minimum. You will be portrayed as problem franchisee or bad operator. Your neighbour’s will have more info on 711 plans against you than you yourself. They will keep you in dark and flow of info is cut. Your fc will stop coming to store completely but his texts will continue to flood your phone asking when the money will be replenished in open account. All of sudden huge inventory shortages will show up during audits. Your continuous requests to resolve various issues will fall on deaf ears. They are phasing you out piece by piece. Overzealous management will be tight lipped to any of your requests for help. That day is not far when you don’t want to stay there and you see your years worth of hard work being robbed right under your nose and you can’t do anything . This systematically step by step modus operandi 7 eleven uses has been time tested and very well orchestrated . One day you call it a day and pack your stuff . So if you guys want to stay in business be a slave, don’t act like owners because you are not in reality, don’t ask right questions , don’t challenge any breaches , just pay them and you will guarantee your place in this well oiled machine . the question is you and me can sit here and share our grievances but will never win this fight. Not because 7 11 is big and strong but because you and others cannot get out of slave mentality. It is deep rooted and it is generational. 300 years of slavery will hollow you from inside. Your own peers will make sure that seven eleven does not loose this fight against you. All these bloody Foa’s are toothless. They will take delight in your plight and will try to squeeze money and favors from both sides. While you drown you will see your cat getting fatter….
  And boy you loved your cat ….did not you?

• I totally agree with the comments above. 7-11 is definitely not worth to get in. I am in the process to get out after only 4 years. 7-11 is the worst company I ever experienced. They treat franchisee worse than employees. More like a enemy instead of a partnership they claimed when you buy it. FC don’t know much about operating a store but try to coach you to play the corporate games to move up. Sacrifice you to make sure themselves look good in front of their bosses. Really bad company with bad culture

• It is so true , I am in the process to sell my store under very hostile condition. 7-11 is boiling the franchisees. They can not pass the labor laws in CANADA because their franchise system is built on taking advantage of the immigrants and can not pass the definition of independent contractor. They control everything and you are just their slave.

• Seems like I am on the same boat with those people. Costco / Kroger retails goods for less than our invoice cost! 7-Eleven makes money off of the franchisees just by selling to us. Corporate wants to control everything, and if you stand up against them they keep threatening you with breaches! I can’t price tags in the store is useless because customers can scan their app and check out with the prices 7-Eleven sets! You are just a tool that receives the goods, stocks the shelves and do the paperwork, and end up making less than minimum wage after putting 60 – 70 hours a week into the store! When my friend asked me if he should get a store, I just told him to stay away. If you don’t want to run a business, say yes to everything and be disposable, go ahead and get a store.

• My Story as a 7-Eleven Franchisee
  I was a 7-Eleven franchisee for about ten years which were absolutely the hardest, most stressful and most humiliating years of my career life and I had worked for almost forty years prior in a number of jobs from dishwasher, parking garage and gas station attendant, ice cream truck vendor, a restaurateur, an engineer, and an executive in a high tech company.

  I left a good senior position at a high tech company, where I made more than three times as much, annually, as I ever made as a 7-Eleven franchisee, with the hopes of becoming independent and starting out as a single store owner and expanding into multiple locations.

  Of course, I had no delusions and I knew I was signing up to become a franchisee and had to live with the franchisor rules and limitations, but I never imagined the amount of disrespect and total lack of control over my business and complete inability to input or make suggestions let alone complaints on myriad of inefficiencies and mismanagement.

  I lasted ten years because I had no choice as I had too much invested to just walk away, which is what I would have had to do because, as I discovered, once you got in, your investment in the enormous franchise fee as well as the goodwill was gone. Instead of appreciating, my investment depreciated, and I ended up walking away with about one eighth of my original investment.

  I, like many franchisees, also found that as a 7-Eleven franchisee you are neither independent nor employee as employees are provided with dignity, retirement, healthcare, pay raises, and some form of feedback through your manager. As a franchisee, you are more like a modern version of a slave: you come to work, work long and hard hours doing as you are told, get punished and warned if you deviate, and get paid little and loose the value of your pay as well as your business overtime.

  No doubt, 7-Eleven would claim that I am just another disgruntled franchisee and they would be right, but there are many franchisees like me and there are good reasons for them to be disgruntled. 7-11 practices, although legal as they invest good money to use the law to cover themselves, are in the least unethical and unfair; There are not enough laws to protect the franchisee; They simply mismanage the company and instead of improving their processes, they continue to push the increased cost of the business onto the franchisees.

  I believe that if the company had effective leadership who was truly an advocate for both the parent company and the franchisees and worked in true partnership with the franchisees, they could improve the company’s business practices and processes to where everyone, including the customers would benefit.

  But, instead, it seems easier for the company to churn franchisees, bring in fresh blood along with huge revenues in form of franchise fees, continue pushing the cost of inefficiency to franchise owners and when they eventually become too poor and too frustrated and leave, recruit a new group and new revenues.

  There is incredible amount of inefficiency in the operation from product management, to sales planning, to accounting and to the arcane IT and maintenance systems where often it takes may hours and days to resolve smallest of issues and many times get unresolved because the franchisees simply give up.

  There is absolutely no upward communication – Franchisees inputs do not matter and there is no way for them to express. Even if they have a legitimate complaint, the only way for them to express would be to the field consultant or their bosses, the market managers who have no authority to do anything or to even pass it upward. Their sole purpose is to police for the company. All communications, without exception, are tops down and in the form of directive.

  Of course, 7-11 would claim that there are committees and forums of franchisees who provide feedback to the company, but these committees are mostly seated by a bunch of their minions and favored franchisees whose role is to promote the policies and regulations of the company. They place no value to franchisee opinion, which is unfortunate as there are good ideas from the people in the trenches.

  I conclude, hoping that there will be some laws in the future to protect innocent people with dreams and aspiration from predatory practices of some companies. I also hope that these opinions do not jeopardize me financially as I am still dealing with 7-Eleven after turning my store back.

• Totally agree with this gentleman.7-eleven is a ruthless company who has no morals and is literally built by franchisees blood and sweat. I was franchisee for 10years When they forced me out to hide their own violations of law. When you get a store all the stuff is on lease and nothing is new .used old broken repaired stuff is passed to you at premium price . You pay to keep those machines running . Thats why they are never replaced . Your contracts that youpay for keep them alive . Your alleged field consultant is not your consultant but he is there to protect every penny for 711 at your expense he is there to enforce and keep an eye on you .everytime 711s profit goes down they dont plan work or challenge themselves to gain it . Instead they will look at your pocket and on one or other pretext they will rob you of your money in your face.this is a company that has no love no loyalty no respect no morals but only one goal to steal more and more for themselves. The japanese who own them and their American counterparts i spit on them.i cant wait for the day When this company goes down the drain like enron.

• They can hire best lawyers and defeat you in the court . There are no good laws to protect franchisees. The system is flawed . How and why courts should hold franchisees and 711 at same level. First of all the contract is written by 711 for itself not for franchisees. Then all the information records are kept by 711 which they bring out at their lesiure . They hide manipulate and twist records to their advantage. They openly steal yet always get away with it .courts and judges consider franchisees to be independent just because they can hire and fire employees. These people tend to forget that in a buisness biggest expense and liability is employees . Itis not some golden reward but a big liability and biggest expense to the franchisees .also for any buisness the extent of independence or freedom is known by how much control they have on their cash flow .here you cant get single penny out without 711s permission. If 711 wants none of your employees will get paid
  None of vendors will get paid
  Even you yourself may not get paid.
  You being independent contractor cant even move a shelf so how the courts conclude franchisees are independent i cant wrap my head around it . Either courts are living in a bubble or franchisees .sometimes common sense is uphill battle

• I was so close to get into this business but after reading the comments above, I donot think I am gna get into this business

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• I was a franchisee that thought everyone else was just lazy. Crime was rampant and they don’t care if you or your employees get hurt. they take 50% and even more when you make more money than previous owners. They tell you to employ more but when you check corporate stores, they all have skeleton crews. When you make the store better and sales increase by 10+% in the year, your franchise fee goes up so you can’t even sell it. They breached me over an outside window stain and they magnified the image x5 to make it look like an actual violation of contract. Horrible. Oh and guess what, once I quit, Corona hit and they just closed the business because they themselves could not make it profitable.