CUPPY’S COFFEE FRANCHISEES CONTACT THE BETTER BUSINESS BUREAU
Cuppy’s Coffee franchisees and Elite Manufacturing who have deposited tens of thousands of dollars that the company refuses to return claim they are not going away. The group is reportedly filing complaints with the Better Business Bureau offices against Cuppy’s Coffee of Fort Walton Beach, FL, Elite Manufacturing of Angola, IN, and parent company FranSynergy of Muscle Shoals, AL.
Said one representative of the group: “The company wants to ignore us, but we will not be ignored. We will continue to seek help and assistance until we find the right person or agency who will help us get our money returned. This is America. We refuse to believe that someone can just take your life savings and no one will do anything about it.”
VICTIMS OF CUPPY’S COFFEE, ELITE MANUFACTURING, & FRANSYNERGY: HAVE YOU FILED A COMPLAINT WITH THE BBBs? LEAVE A COMMENT BELOW.
Those who are owed money by Cuppy’s Coffee are first calling Dale Nabors, President of FranSynergy. If they receive no response, they are contacting the BBB, the Florida Attorney General, the FTC and other state and Federal Agencies.
Elite Manufacturing, Angola, IN
Elite Manufacturing, LLC. 1511 Wohlert Street, Angola, Indiana 46703., 888-270-0235
BBB of Northeastern Indiana
WWW: http://fortwayne.bbb.org
Email: info@neindianabbb.org
Phone: (260) 423-4433
Fax: (260) 423-3301
4011 Parnell Avenue
Fort Wayne IN 46805
Cuppy’s Coffee, Fort Walton Beach, FL
Cuppy’s Coffee, 348 Miracle Strip Parkway SW, Suite 10, Fort Walton Beach, Florida 3254 (850) 243-2041
BBB of West Florida
WWW: http://westflorida.bbb.org
Email: info@bbbwestflorida.org
Phone: (727) 535-5522
Fax: (727) 539-6301
2655 McCormick Drive
Clearwater FL 33759
FranSynergy, Muscle Shoals, AL
FranSynergy
3110 W. McGuire Dr.
Muscle Shoals, AL 35661
Phone Number: 1-256-386-1395
Toll free Number: 1-800-975-7312
Fax Number: 1-256-320-2161
Website: http://fransynergy.com
Primary Contact: Dale Nabors, President, Email: dale@fransynergy.com
BBB Serving Lauderdale, Colbert, Franklin & Marion Counties
WWW: http://www.northalabama.bbb.org
Email: bbbshoal@hiwaay.net
Phone: (256) 740-8224
Fax: (256) 740-8219
205 S. Seminary St., Ste. 114
Florence AL 35630
WAS THE BETTER BUSINESS BUREAU HELPFUL? LEAVE A COMMENT BELOW.
If you filed a complaint with the BBB and haven’t heard from them in a while, make sure your case is still open. I faxed them back a form letting them know my complaint hadn’t been resolved. This didn’t get recorded on my complaint, so they assumed I settled. I reopened the complaint over the weekend and by noon on Monday they were asking for additional info about Dale Nabors and Supreme Building Technologies.
If you haven’t filed yet with the BBB, I strongly suggest that you do. Your complaint gets forwarded to the business in question and they have to respond back to the BBB within a certain amount of time. It’s one of the few places on the internet where you can see at a glance if people are having a problem with a business and if resolutions were agreed on. Very powerful stuff.
I am a Cuppy Franchise Owner. I have been in the system for over a year, I have applied for and received an SBA loan. I have signed a lease with a mall. I have completed my white box, which means I have remodeled a store, I have had plumbing and an electrical upgrade. My wife and I have spent approx. $100,000.00 to get this far. I have paid Cuppy’s/Elite Manufacturing approx. $170,000.00. You know what I have for all of this money spent? A set of blueprints that were grossly inaccurate, I have some hardwood flooring, 2 ceiling fans and some paint. Oh yeah I have lots of broken promises from Cuppy’s/Elite. Promises that I would be open by now. How would you feel if you sat across from the owner Dale Nabors, he looked you squarely in the eye and makes a promise that our store would be open the first week in August. Then the phone calls go unanswered, the emails ignored and when you finally get a hold of someone they only want to talk off the record and encourage you to seek legal help. Then you get a call from an executive at Elite Manufacturing and are told the company has a serious cash flow problem and that the cabinets that were promised 3 weeks ago, are now 6 to 8 weeks out and that they cannot guarantee that. Then when I push further I find out that I don’t have cabinets because Cuppy’s/Elite doesn’t have the money to pay for them, yet I paid Cuppy’s/Elite as have numerous other families. Then I am told that even if they had monies to pay for the cabinets they do not have the prints, dies, templates or anything else needed to make them. Now picture yourself with a 10 year lease, an SBA loan, all of your savings spent, and you have to inform your spouse that you were wrong, that all monies are gone, that our future is probably down the drain because of unethical people. This is a serious problem not only for my wife and I, but for numerous other families. We know of at least 6 families that have put it all on the line to have a Cuppy coffee store, we have spent hundreds of thousands of dollars for a lot of broken promises, sorry I forgot I have hardwood flooring and paint, silly me. Think twice before you think about a franchise with Cuppy’s coffee, this is not good. Yes I have sought legal counsel, yes I have notidied the mall where my store is located, yes I have notified the bank that lent me the SBA monies, but you know something bottom line, my butt and reputation is on the line. Hey can you spare a quarter, I need a cup of coffee.
RS:
Out of curiousity, how much of this $170k has been paid to Elite/Cuppy’s after Dale Nabors took over the company?