FETCH! Pet Care Franchise Complaints (Index)
FETCH! Pet Care Franchise targets both pet lovers & passive investors. Its franchisor is multi-brand Phoenix Franchise Brands of Livonia, MI, founded and headed by Greg Longe and Maria Shinabarger Longe. Current & former franchisees of Fetch! Pet Care and other Phoenix Franchise Brands & related concepts (Spray Foam Genie, Door Renew, Furry Land, Medspa 810) are invited to share their opinions and experiences below or via confidential email. Greg & Maria Longe, corporate employees, brokers, contractors & affiliates are invited to provide corrections, rebuttals, and opinions. We are an independent publication and do not represent any franchisor, franchisee association or other special interest.
Check back often for updates & new postings. by Sean Kelly, Publisher
(UnhappyFranchisee.Com) Recently, the Federal Trade Commission Request for Public Comment prompted nearly 40 responses (so far) from franchisees of FETCH! Pet Care, including members of the Independent Association of Fetch! Pet Care Franchisees (IAFPC).
Some Fetch! franchise owners posted under their own names, while others requested anonymity for fear of franchisor retaliation.
We will continue to repost and share Fetch! franchise owners’ statements, as well as updates & franchisor responses – as time and available resources permit.
FETCH! Pet Care Franchise Complaints & Allegations include:
- Exorbitant & Escalating Fees
- Unreported Kickbacks
- Territory Churning (Reselling Failed Franchises)
- Hiding Franchise Failures
- Inhibiting Franchisees’ Right to Communicate & Associate
- Deceptive Franchise Sales Tactics
- Call Center Overcharging/Underperforming
FETCH! Pet Care Franchise Complaints & Allegations
FETCH! PET CARE Paul Mann Complaints April 26, 2011 (Our original warning)
Fetch! Pet Care Franchise: 8 Unethical Behaviors of Phoenix Franchise Brands (FTC Complaint)
FETCH! Pet Franchise is Destroying Marriages (FTC Complaint)
Fetch! Pet Care Franchise Bleeds Franchisees Dry (FTC Complaint) (FTC Complaint)
FETCH! Pet Care Franchisee Feels “Suffocated, Strangled, Trapped!” (FTC Complaint)
More resources:
Franchise Times Article 10/1/24: Fetch Pet Care Franchisees Allege They Were Defrauded as Complaints Mount for Phoenix Franchise Brands
Phoenix Franchise Brands FDDs
Fetch! 2023 Franchise Disclosure Document (FDD)
Spray Foam Genie 2024 Franchise Disclosure Document (FDD)
Furry Land Franchise Disclosure Document 2024
EagleOne Insights vs. Phoenix Franchise Brands Lawsuit
EagleOne Insights v Phoenix Franchise Brands Complaint
Eagle1 v Phoenix Franchise Brands Answer and Counterclaim
EagleOne v Phoenix Franchise Brands Answer to Counterclaim
About Fetch! Pet Care & Phoenix Franchise Brands:
Livonia, MI-based Phoenix Franchise Brands was founded & is headed by Greg Longe & Maria Longe (aka Maria Shinabarger).
One or both of the Longes were previously associated with British Swim School, Martinizing International, Rooster’s Men’s Grooming Center, Zoup! (rebranded Z!Eats), & Collision on Wheels International (defunct).
Franchise Brands: Fetch! Pet Care, Spray Foam Genie, Door Renew, Furry Land mobile pet grooming, MedSpa810 & Steel Coated Floors.
Private Equity: Cybeck Capital Fund, LLC (“CCF”), a private equity fund managed by Cybeck Capital Partners, LLC of Dayton, Ohio, acquired a portion of the issued and outstanding common stock of Fetch! Pet Care, Inc. and retains a minority ownership interest in Fetch! Pet Care, Inc.
Litigation:
- Phoenix Franchise Brands is being sued by call center provider EagleOne Insights, LLC.
- Franchisees Tim Jamil, Lisa Jamil, and TL Jamil, LLC are suing Spray Foam Genie International, LLC, Kevin Longe, Chris Ryan, Keith Ryan, Gregory A. Longe, Spray Foam Genie Managed Services LLC, Rhino 7 Consulting Co. d/b/a Rhino7 Franchise Development Company, Inc, Phoenix Franchise Consulting LLC d/b/a Phoenix Franchise Brands, and Maria Longe.
- Independent Association of Fetch Pet Care Franchisees is suing Fetch! Pet Care, Inc., Greg Longe for alleged violations of franchisees’ right to associate under California Franchise Investment Law.
Franchise Registrations appear to be expired in multiple states (CA, MN, & IN). Most recent FDD expired September, 2024
Please share your story, your experience or opinions of the Fetch! Pet Care franchise and Phoenix Franchise Brands Franchises
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Invitation: Please Share Your Opinion of Experience (Anonymity Assured)
Are you familiar with Greg Longe, Maria Longe, Phoenix Franchise Brands, or Cybeck Capital Fund?
Please leave a comment below or email us, in confidence, at UnhappyFranchisee[at]Gmail[dot]com.
Franchisors: The franchisor, its employees and agents are invited to submit correction, clarifications, rebuttals or other opinions for immediate consideration.
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Tags: Fetch! Pet Care franchise complaints, Fetch! Pet Care franchise, Fetch franchise, Phoenix Franchise Brands, franchise complaints, Greg Longe, Maria Longe, Maria Shinabarger, pet franchises, Rhino7, Cybeck Capital Fund, LLC (“CCF”), Cybeck Capital Partners, LLC, dog franchise, Furry Land franchise, Spray Foam Genie franchise, Door Renew franchise, MedSpa810 franchise, Federal Trade Commission, FTC
The owners of Sprayfoam Genie, Furrland Mobile Grooming, and Door Renew are also experiencing similar issues. They have been financially affected to a greater extent than the Fetch! Pet Care owners, largely due to the nature of their business models. Owners of Fetch! who signed up under Maria and Greg Longe have lost hundreds of thousands of dollars, while owners of the other brands have seen losses ranging from $500,000 to over a million on average. This is Phoenix Franchise Brand’s playbook across all of their brands!