JAN-PRO Franchise Complaints

723 thoughts on “JAN-PRO Franchise Complaints”

• Dwayne,

  If you are telling the truth send me a copy of the breakdowns for the locations to my personal e-mail address —-
  [redacted. Please do not post personal contact information. Thank You. ADMIN]

  I will not use the information for anything but to prove you wrong.

• Wow I have a reason to lie! That’s Crazee. But for the operations manager email me your contact info and I will Call you 1st then fax you this info.

  I am just a gentlemen from Youngstown Ohio. I have been in business since 1992 so Jan-Pro wasnt my 1st business. These numbers are true and I will share them with you (not that I care whether you believe me or not), but I don’t like being called a liar.

  And believe it or not I am not the largest franchisee in the area. There’s one with over 70 accounts and one that nets over 22k per month. This is crazy that you guys don’t believe it I can’t wait to prove you wrong.

  When did Jan Pro Corporate move to Youngstown Ohio? My zip is 44509 look it up. If you look it up on the Jan Pro website I have one franchise out of Akron Ohio, and One out of Monaca PA. Monaca PA is the new one – I only paid $950. for this one and he has me over 80k in annual billing. Just signed up an account that will gross 3500/mo like I said before. No need to lie.

  Former Ops manager email me your info and I will get the info out to you.

• For a bunch of reasons, we don’t allow the public posting of personal contact information here in the comments. If you would like us to exchange your contact information for you, please email your request to unhappyfranchisee[at]gmail.com. Thanks. The Management.

• Dwayne how can you believe you are not getting screwed. If you are billing 190k with Jan Pro you are paiying them probably a minimum of 70k dollars a year in fees. All they do for you is bill. Do you know how easy it is to bill? You put your client info into quickbooks and hit one button a month. They also bill on the 1st of a month and pay you your money 45 days later. If you choose to purchase a new account you pay 3 to 4x monthly billing. So that 3500$ account you just got you paid 10k to 14k for. Do you know how much of your own business you can get with that money. They get their accounts by paying a telemarketer 8-9 dollars an hour and having them go through phone books. So with that 10k you could pay a telemarketer to work for 26 weeks full time. How many of your own accounts do you think you’d receive if you did that? Also, as a franchisee you own nothing except the right to service a jan pro owned account. The company has no resell value. So if you want to build a company and seel it to retire your shit out of luck. Also that franchise you have in PA. 2,000,000 dollars liability insurance is 450 a year. They are charging you what 6% on 190k so about 11,000 dollars? And you arent getting ripped off? I dont understand people. And in closing if your making 40k a year with your jan pro business after all your fees imagine what you would make on your own. 80-90k? Significant difference especially since that 950 you gave in an initial franchise fee for 5k worth of business is more than you need to start from scratch. And the great part about not being a jan pro groupie.. you actually own something, you can pass it to your family, you can resell it, and you can have pride of ownership. Something that is real difficult to do when your a jan pro franchisee/employee. Especially since they rule every action you make and at any time if you eve piss them off, or go against what they say, poooof your over payed for accounts start to be resold. Jan Pro is a very very poor business decision. I highly doubt you or anyone know any highly successful business people who own a unit franchise. Its like that for a reason. Its a bad investment that requires way more work than you get paid for. Now I had a franchise and abandoned it because it made no money. You can say its because I dont know what Im doing but I own my own company now that is the largest in the area. And I make a ton of money. And Jan pro doesnt have my balls.

• I understand what you are saying but this is my 2nd business and they do more thatn bill for me they quote, market and sell. I do understand that you can make more on your own but I want a business that is just that a business. One that I don’t have to work and still make money. That’s the direction I’m heading. I don’t feel ripped off because I bought into a system and what I am learning is invaluable. Learning a business is something that is an art and you have to put alot of time into it, here i work 20 hrs a week and make 40k how can that be wrong. In fact my partner makes 40k also. My focus is elsewhere I own a non franchise Tax Service with over 1400 clients so Jan Pro was an opportunity to earn some extra income and teach my sons a business. Soon we will be able to quote and market the business ourselves then we’ll make some moves but for now Jan Pro is fine. I do thank you for your input though because it did make me start checking some of my larger contracts and found out some things that i didn’t know. Still in profit mode with them but not as much as I thought. One more thing, I have a strong belief about getting screwed you only get screwed if you don’t know what’s going on. I had my attorney look at the franchise also, and he was astonished that all i had to do was work or hire people to work for me. I’m not stupid and everything you said is true, but I knew what I was getting into when I started and I know now.

  It’s not for everyone but it’s stress free and for me.

• To dwayne

  You said something in your last post that I just can’t believe you said. It had me spitting my coffe out when I read it. The only posibility for your statement is that it’s either a straight out lie or you have an imcompetent attorney.

  You said the following “I had my attorney look at the franchise also, and he was astonished that all i had to do was work or hire people to work for me”.

  What attorney was this ???

  A real attorney would advice you to not buy this job.

  A real attorney would not let you buy this slave job were you are less than an employee and have no rights.

• What’s going on here is I am not giving you the whole story. I am a tax accountant, I work with numbers on a daily basis and numbers don’t lie. My client was selling her Jan Pro business because she was moving out of town. Her 1099 was for over 74k. she had one contract She had lost a smaller contract that yr) . That contract was under construction and slated to almost double. She was selling for 18k. I had my atty look at her current contract after I put in the numbers and saw what the profit would be if I worked or had employees work it.

  I traded 18k for over 130k gross – which had me in profit mode of about 40 – 50k per yr (remember I have a partner and we split cost and profit). When the Atty saw the bottom line he said go for it. U got to remember you get into business to make a profit. So to profit from your 1st yr is great.

  That’s not all – In my area Packard and GM were giving people a buyout and 8 people in the area tried there hand at Jan Pro Franchises – Never being in business before they all failed ( Remember i’ve been self employed since 1992, fulltime since 2000) Since they had contracts they had to transfer them to other franchisees. Since we were the only franchisees with good business since and know how to keep clients happy we were granted all of these accounts rapidly. Our 1st yr we worked hard and alot to get to know the business. 1099 was over 73 k we purchased in May and our 1st check was the end of June. 2nd year added more employees and worked alot less 1099 was over 174k. You saw the profit earlier on that. There was a reduction in business and we lost almost 1/2 of our largest contract due to the recession. Took us back down to grossing 10350/mo – then found out that the area we are in has been purchased by another franchisee – to grow we had to buy another franchise. FP5 – We did this in June of this year. He now has us billing out 6792 per mo. Sure there are fees and loans and the such but I still work 20 hours a week. Still in profit mode and when these loans are paid in 12 months we will get an automatic raise. It’s all in the way you look at it. I see profit and people working to get it for me.

  Do you read Entrepreneaur Magazine? Jan Pro is the #1 fastest growing franchise in the US. People buy a franchise because of the system. The system is working for me.

  Remember franchises aren’t for everyone. I think the good thing that we have here is that my Master Franchiser is new and his crew is on fire. Oh yeah, and we are the only Active Franchisee in a 35mile radius of us so we have 6 counties that we can service with no competition.

  Sure there have been bumps in the road and we’ve had surprises but who hasn’t? It would be hard to name any company that is worth any thing that hasn’t had trouble. My goal is to not work at all next yr after tax season and sit back and collect 2700 to 3k from my business, while I do more accounting and bookkeeping.

  I know I have a rare situation but I am satisfied for now. But once again looking at this page has opened my eyes. The one thing is that i knew that I was paying too much for insurance but I just didn’t know how much. I am on that fast. It has also taught me what to look for in the future. I thank you and everyone here for that.

  Just one thing to always remember when your looking for ROI (return on investment) It always takes time. Most companies fail in the 1st two years, I don’t know the percentages but I know it’s true. We are in our 3rd and still in profit mode and growing. I think you work the system and it will work for you.

• “Do you read Entrepreneaur Magazine? Jan Pro is the #1 fastest growing franchise in the US.”

  Anybody who names Entrepreneur magazine as a credible source should be viewed with deep suspicion. Entrepreneur is a scam lead generation vehicle for the worst franchisors in America and their Entrepreneur 500 listing basically serves to give fake credibility to the worst scoundrels in the business – as long as they pay up.

  Look back a few years and you’ll see Entrepreneur heaping praise on doomed concepts like eBay dropoff stores, meal prep kitchens, janitorial franchises and other scams. As long as advertisers keep paying up, Entrepreneur will keep leading lambs to the slaughter.

  Sorry, Dwayne, but you really shot your credibility and showed your bias with that pronouncement.

• A Jan Pro example I encountered today. Had an appointment from a company who was obviously just price checking. I go to the office. Sit down take a look. Its a 5 day a week account that I found out is a jan pro account. The company is paying 550 a month. 550 a month for 22 cleans a month. Its 8000sf. A kitchen. 2 restrooms. and 20 employee work stations to be cleaned and trash emptied. If I was to take this account at that price with out jan pro taking 40 percent for all types of fees Id be making like 9 dollars an hour. That is called working for 9 dollars an hour not owning a business. I couldnt even affored to hire an employee at that account. 9 an hour. That doesnt include travel time, gas, wear and tear, and all them other expenses Jan Pro forgets to tell you comes with running a business. Imagine the “profit” lol a franchisee is making who just paid 2200 for the account plus 20 percent a month. To make it even better the woman said they had jan pro for 2 months now.The first franchisee wasnt doing to well (How could he when he was getting like 4.50 per hr in revenue before expenses) so jan pro got rid of them and replaced them with a new one. So they already sold that account twice in 2 months. The great thing about Jan Pro is that with any account worth having. The ones who care about workmanship they typically eliminate themselves. A person will only clean an account for 4.50 an hr before they start cutting tons of corners and the client gets sick of it and figures out you get what you pay for.

• Dwayne,

  I understand why you could not forward me information supporting your claims.

  Dont feel bad, it took me a long time to see the truth.

  You claim to be a tax accountant, step back and look at this business model; really READ the contract – then we can talk.

  I cant tell you whats happening here in Illinois, but I can tell you to be careful, retain a good lawyer, and be prepared to act quickly.

• I’m going to let you have that one because if you saw the numbers and they were exactly as I say you would just find out that my contracts pay out 20-25 per hour. Then you would try to tell me how the fees are killing me, and how stupid I am. Let me save you that step.

  It’s all about profit with me and as long as I am working 20hours a week 8 months out of the year and getting over 40k net in my pocket, I’m fine. That’s over $62.00/ hour net.

  i don’t even work my contracts the 1st 4 months of the year because of my accounting practice.

  When you say sit back and look at this business model you have to understand that all master franchisees are different. If it doesn’t make money I don’t take it. Sure they probably get mad but I have been fufilled since day 1. What can he do? I am the only franchisee in a 30 mile radius. With the 2nd franchise I purchased an FP5 in June and I am up to 80k per yr. My 1st contract took care of that FP5. It was $1097/mo Based at $22/hr. I don’t care how you slice it and dice it we are still in profit mode with the loans, high insurance, sales and marketing fees, supplies,etc.

  If you start a business today and don’t put anything back into it you’re going to fail. This is just like hiring a sales and marketing team for your business. One guy on here in an earlier post talked about return on investment and 5yrs before you see a profit. That is true in most businesses but i’ve been in this 3 yrs and we are in profit mode. And as I stated before all of our loans will be paid off in 2011 so that’s just more money dollar for dollar in the pocket.

  We calculate everything at 30% so that means for every dollar Jan Pro pays us 30c is gone – with loans, insurance, supplies, all the fees included. We’ve noticed that 30% is a little high but it’s a good place to start. Once again we are in profit mode. So I don’t know what to tell you.

  NOW DON’T GET ME WRONG WITH THIS NEXT STATEMENT BUT. If I were not in business before and the Jan Pro business didn’t start with me the way it did I would still be in a learning curve, But remember I paid 18k For an existing Jan Pro with a contract that paid 74k and then doubled in size 3months after I purchased it. All of the equipment was there and it was turnkey. They trained me the Jan Pro cleaning way and the rest is history. The 2nd Jan Pro in PA is with a new Master Franchise and he is on fire – he started in Feb of this year and when we came in he had over 25 contracts, now who knows. His growth willl one day dwindle down but for now he is calling me acouple of times per month to come out and see a contract and if the numbers work we come together, if not it’s on to the next one.

  Now I think that’s all I can say on this subject – I thank you for all of your input and believe me it has opened my eyes to alot of things I will work on these things and keep on going.

  Be Blessed

• To dwayne

  The BIGGEST lie jan-pro tells people is that they will make $20 to $25 Dollars per hour. This is a straight out LIE. It’s Fraud, a Ponsi Scheme used to take peoples money.

  I have talked to people in over 25 different States and Canada. Every single person has told me that they had accounts that were Badly underbid and were making less than minimum wage!

  Another lie jan-pro was recently caught on was they stated and LIED in a magazine that they have franchises in all 50 states. That is a LIE. A very BIG LIE. They might have franchises in many states but not 50. Why did jan-pro LIE and say that they have franchises in 50 states when they don’t ??? I wonder how much they paid that magazine to write that lie.

  Look at all the lawsuits against jan-pro and you will see on all the complaints how everyone always has the similar complaints. The biggest one is how there accounts are badly underbid and how they make less than minimum wage!

  Now dwaye is trying to say that he makes over $60.00 Dollars an hour! dwayne even the toot ferry isn’t believing that mouthful.

  You try and say that all master franchisors are different. Another lie. Corporate sets the rules. Explain why people from over 25 Different states have called me wanting to know how they can join the National Class Action Lawsuit. Why have people from Canada called me wanting to know how they can join the National Class Action Lawsuit. Sounds to me like the masters and corporate are the same.

  Another lie that dwayne tells is that if he doesn’t like an account he then wont accept it. This is a big lie. If they offer you an account and you don’t accept it they wont offer you anymore. So you are Dammed if you do and Dammed if you don’t. People who are looking at buying a jan-pro job please don’t fall for dwaynes lies.

  Dwayne tries to tell you that buying a jan-pro job is like hiring a sales and marketing team. Another lie dwayne. They don’t sale you or market your business. All they do is tell you were to go clean just like an employee. Infact someone once mentioned that jan-pro could not get new accounts so they had to hire another company for marketing and sales. Dwayne also tries to say that after 3 years he is making a profit. I have talked to many people who in less than one year had all of there jobs taken away from jan-pro for absolutely no reason. That is called theft and fraud. Jan-pro has been exposed on Television, Magazines, and Newspapers on how they have ripped-off people.

  By the way dwayne I have had many calls from people in your area call me and complaint on how jan-pro Ripped them off.

• This is the most hilarious thing I’ve ever heard. I guess I’m lying about everything huh? Well I am going to end with this. I work less than 20 hours a week (the employees wrk the rest) and after everything is paid out I have a profit of 40k per yr. The 1st 4 months of the yr I have a Tax Prep Business so I don’t work Jan Pro at all. That means I actually work 8 months of the year 20 hrs a week. If you do the math you willl see that equals over $60 an hour. Number don’t lie. This will be my last time coming here because we are getting nowhere and what you say doesn’t matter. Thank You for your insight and good luck in the future.

• oh yeah 1 more thing if I work a contract 5 days a week at 1/2 hour a day & get paid 1097-30% = $767.90 net What is that an hour? 5.5hrs a week x 4.3weeks = 23.65hrs/month

  767.90 / 23.65 = 32.46/hour wow thats crazy. Oh but I guess that’s a lie also. You’re wasting your time with me. I am in business to make $$$$$. And thats what I’m doing.

  About the people calling from my area I know them all. Pull out there numbers and ask them about me. When I became a franchisee there were 8 others in the Youngstown/Warren area. They are all my tax clients except one. The one thing they will tell you is that everything I said is true. Have them look at the numbers I put on this site and they will tell you it’s all true. Once again I won’t be able to see your posts anymore and for all of the others reading this and your rebuttle good luck listening to this guy because all I see is complaints, while I have people out making money and further securing my future.

  Remember I was in a succesful business before Jan Pro and it’s just another stream of income for me. If it ever becomes anything else i will let it go. But no need in joining a class action suit because they give you everything in writing it’s your business to check it out with an attorney and get all the facts like I did.

• To dwayne

  I don’t think that people getting there accounts stolen by jan-pro is hilarious. I don’t think stealing from single Moms or Veterans or anybody is hilarious.

  You said that you also have a franchise in Pa. Do you know how many people have called me from Pa telling me about there horror stories? I had one guy tell me that he came very close to kicking the master franchisors ass because he had gotten ripped-off.

  I know over 100 people who have gotten ripped-off by jan-pro. I have listened to women cry on the phone because of what jan-pro did to them.

  No dwayne I don’t believe a word that you say. Oh and dwayne you got caught on another lie you said that your post at 12:04 would be your last but I guess it wasn’t because 30 minutes later you came back and posted again. Just like jan-pro you can’t be trusted or be a man of his word.

• To Dwayne

  We have hundreds of people coming forward with proof on how they are making less than minimum wage. We have Mom and Pop business who were victims of jan-pros unfair competition coming forward explaining how they could not compete with jan-pro because jan-pro was underbidding less than minimum wage. Hey dwayne we are not in a third world country were people can work for 50 cents an hour or $5.00 dollars an hour.

  dwayne you want to brag and talk about Youngstown. One of the poorest places in America were you can buy houses for $500.00 Dollars? You expect people to believe you when you say that you make $60.00 Dollars an hour in Youngstown. Tell it to a penguin because no one is believing it dwayne.

  Obviously you don’t know everybody from your area because I have lots of people from Ohio calling me who are very Mad that jan-pro ripped them off. No they are not your tax clients and they are laughing at your made up numbers.

  You said that we get everything in writing. That franchise circular is a misleading Deceitfull scam. Does that give someone the right to comit Fraud. The FTC warns people about cleaning franchises and recently a like a Judge compared this model to a modified Ponzi Scheme? Another Goverment agency also found thousands of people who had been harmed by cleaning franchisors.

  You can go back a few post and read all the links posted and read all the articles that have come out in magazines, newsppapers and telivision. Read all the complaints. It’s to many dwayne. It’s to many complaints and more lawsuits keep geting filled and more people keep filling complaints with the FTC Federal Trade Comission.

  Yes I do hope that people read this so that they don’t get harmed like so many people from around the country have. I hope that they go to a good attorney because a good attorney will tell them not to buy a job with jan-pro.

  You said that you won’t be able to see my post anymore. Hmmm why is that? Is it because you are someone from corporate and you know you just lost your argument.

• if you ever get contacted to work for shawn marquez in the denver area dont do it you will not get paid your money at all i know people that have worked for two mos and continue to work and have not gotten paid he only pays the people close to him

• Thanks so much from most of you in helping me and family really look at the other interactions of these companies. I had similar thoughts as the individual Sonja– I have learned enough. I would like to thank the information everyone was able to acknowledge with the exception of Jerry–who appear to have more issues than the business is given him. He is the only individual who managed to infuse his problems with the company and the president of the United States. You should try to stay focused and not work with too many other political situations as they really don’t have anything to do with Jan Pro or the anyother ones.

• I have an fp 40. It is BS. I am in Albuquerque NM. I agree they do have the right idea but they screw us the franchisee’s. That is not right. Will and Laurel Parker own it here. They are “Christians” so they don’t lie or cheat us! BS like I said. I have a large college that pays nothing. I need 4 people because we have a time limit. SOOOO there goes the $$ I’m supposed to be making. I’m sick of it and wish they would quit being so greedy

• Roy,

  I’m sorry for your situation, but you may have options to have all franchise fees returned to you.

  Look into your States disclosure laws, violations may include your ability to recover all franchise fees and damages (as in Illinois)

  My contact information is on this site.

• I am also in Albuquerque,NM. Please Please read everything.I thought I did until now I realize I work everyday and basicaly get nothing.With all there fees and payments I work for nothing.I was given a larger size account so I should be grateful Laurel says. They promise they have lots of accounts but fulfil there agrrement and your done, on your own to just keep making them money.They train you in class and when it comes time they don’t even read there contracts there getting from clients.Saleman says don’t worry about because he wants his money.Then its do whatever it takes to make them happy even if its more then your supposeto do,don’t get a complaint its $50 everytime.Its all about making them money not US.

• Reading all this is truely amazing. Can someone tell me what Section 11B of the franchise agreement reads?

  Also how do I become apart of this lawsuit. Jan Pro is for sure a scam designed only to make them money.

• I am in Pleasanton, CA and my story is, well, very redundant of all that’s written above so let me keep this very short; Jan Pro will make you look more dumber than you could possibly do once they got your money

• I was a Franchisee with Jan-Pro for seven years. I made money but I signed up and got my accounts before things changed. Even so they always under bid unless you got a small account that was charged the “minimum” mo charge. also I was lucky that my Franchisor was basicaly an honost guy. The Corp puts real preasure on the territory owners so it comes from the top. I do know he lost 40% of his customers due to the business downturn but was still sighning up new franchisee’s . I would not recommend anyone get into business with Jan-Pro or Jan-King (I hear they are worst)

• Can someone inform me of how I can tell my story and become apart of this Civil Lawsuit?

• Again another fake cleaning franchise is exposed on television and how they are ripping of so many people. One of the men on the video compared them to a “Cave of Rats”

  http://www.telemundo52.com/video/27856290/index.html

• I recently sold my Jan Pro franchise, I was told this morning that I have to retract the post mentioned by me on March 2nd, here is my retraction of that post and email saying I have to retract it due to some P&P policy’s. Thank you

  Good morning Roy,

  As we mentioned during our meeting to sign the Mutual Release, you have an obligation, per the terms of your Franchise Agreement and the terms of your Mutual Release, not to disparage any aspect of the JAN-PRO system following the termination of your Franchise. We also indicated to you that we were aware of an internet posting that directly disparaged JAN-PRO of New Mexico and it’s officers. To date, that posting is still posted on http://www.unhappyfranchise.com. This is in direct violation of the terms of your Mutual Release and your Agreement. We strongly suggest that you either remove this posting, or if the site will not allow you to do so, that you post a retraction.

  Here is the pertinent section of the Franchise Agreement that is referenced in your Mutual Release document:

  Section 18.2 During the 12-month period beginning on the expiration or sooner termination of this Agreement, no Restricted Party may, directly or indirectly:

  18.2.3 in any manner interfere with, disturb, disrupt, impair, diminish, or otherwise jeopardize the business of JPNM or any of its other franchisees.

  Section 18.3 Both during and after the Term, none of the Restricted Parties may disparage, by any means or via any medium, either the Master Franchisor or JPNM or their affiliates or any of their, or their affiliates, respective officers, directors, stockholders, employees, or representatives, or any aspect of the Jan-Pro System or chain.

• Former Operations Manager who commented on my post if you could please get in contact with me at [redacted]. Thank you

• Civil lawsuits can be won or brought to trial for this whack company NO MATTER WHAT STATE YOU ARE IN if you have more than 20 other franchisee’s who will go to court and sign a petition of how much money you’ve put into this franchise and can show proof of how they have misled, amount not given, business buy backs, inside competition, and any other kind of documents supporting your case. I recommend each one of you get in touch with others in your state who are going through this kind of matter. Their clause is pretty tight but they have so many loopholes to get them out of trouble that they don’t realize their are others who have been screwed over

• Hi Roy, It looks like jan-pro wants to keep everyone qiet. They fear the truth getting out. I think that if you tell the truth then I don’t see how jan-pro or anyone can stop you from telling the truth. I think that a Judge would say that there is nothing wrong in telling the truth. jan-pro likes to scare people and use unlawful tactics to scare you off but you shouldn’t let them do so. Many of us are coming together and we need to stop jan-pro from ripping off so many people. Roy feel free to cal me or e-mail me. You can find my number on another website complaintsboard dot com. Like Jake said go talk to more people who got ripped off by jan-pro get together and take action. Remember slavery is no longer legal and you do have your 1st Amendment Rights which allow you to organice, meet, speak up and talk with other people.

• i really hate those janpro guys because they try to take your money at any cost, they look for any excuses then they hire another person they replace you by that person and dont give you nothing, what i want is only my money back please any help how to lawsuit this guys please help.

• Hi
  BEWARE Beware of ********janpro******** specially the one on Emery rd in Cleveland Ohio. I mean it. Terrel the man in charge will surprise you big time. You will spend your $ and record a LOSS at the end of EACH month. I tutor in Math therefore I had someone help me run the business. No one was happy.
  We need to PICKET and take further action to get our $.
  I also spoke with a lawyer Mr Morsher. Contact Demba @:
  [redacted]
  Also every one needs to call and and file complaints against *******janpro***** with these following agencies:
  FTC 1877 382 4357
  Attorney General 614 466 4986
  BBB 216 241 7678
  Senator 216 522 7272
  Congresswoman 216 522 4900

• Dear Roy Borrego:
  Could you tell me how you sold your business. We have been trying to sell, but the ‘MASTER FRANCHISE’ didn’t like the buyer that we brought to the table and denied the transaction ( of course they offered him a franchisee plan, behind our back)
  We understand that the master franchise has the first right of refusel but this make it diffucult to sell.
  We are very tired of this horrible business ( actually, I don’t know how Entrepreneur magazine ranked Janpro the best franchise. )
  Thank you and how can I contact you directly??

• Jan-Pro pays Entrepreneur to say there number one.There is no other way they could be.

  Example of how bad Jan-Pro is here in Albuquerque.An 11,500 sqf business with 3 floors was bid at only 3.25 hrs to clean it.But were suppose to be happy because its good money even though your having to clean it twice as much as you get paid for it.But as they said in training hire illegals thats what they encourage so most of there franchisee’s here are doing it.Why is Jan-Pro not in trouble for this???

• Hi Laura,

  I heard this from someone else to. They tried selling there job/business but jan-pro kept either denying the people who wanted to buy it or jan-pro would go behind there back to sell them a franchise. jan-pro would also scare the people into buying the business and then wait sometime and get them to buy it directly from them. jan-pro would also charge people $1,500.00 for the paperwork involved.
  jan-pro will probably keep refusing any people that you bring in to buy this fake franchise.

• Has anyone been faced with charge backs from the Master Franchise for accounts that do not pay there invoices??
  Tha Master Franchise is charging us right now around 1000 dlls for past due invoices. They already sent it to collections, but they can’t recovery the money and they are refusing to give us the invoices because they are affraid the customer sue them.
  If anyone knows if we can do anything legally??
  Thanks
  PS This is the worst invesment in my entire life, this business sucks!!!

• the bottom line is, there is brown nosers that work for jan-pro that stick up for them, i know one myself but when tragedy strikes them there eyes will be opened. jan-pro has stolen lots of money off me they started a new rule of charging 50 dollars for anyone who does not e-mail them back 30% for special services plus lots of other ad ons illegally if anyone knows about a class action law suit i would like to know they need to be investagated and put out of buissness

• I am in on lawsuit if it get started.Oh and Anthony you must be talking about V.V.

• I am thinking about getting into Jan-pro! Does anyone know anything about the one in south jersey area?

• Ray:
  I’m pretty sure I heard the Jan-pro in south jersey is fantastic, honest, reliable high integrity, a real goldmine. can’t remember where i heard it, the franchise salesman i think. definitely go for it before someone else snatches it up.
  Don’t pay any attention to the 600 negative comments here. pay no mind to the warnings like at http://www.unhappyfranchisee.com/commercial-cleaning-franchise-complaints/
  i’m sure none of the whiners or lawsuits or complaints about jan-pro apply to the one in south jersey. maybe north jersey or even central jersey, but south jersey is definitely cool. go for it Ray!

  be sure to stop back and visit after you make your first million… or at least send us a postcard from Tahiti!

• LAURA – What State are you in?

  RAY -Remember the saying “A fool and his money are soon parted”

  JAN-BRO – Nicely put.

• To the person in taiti……….. And who exactly are you ?

• Ray: Tahiti is a tropical island paradise populated by millionaire janitorial franchisees of Jan-Pro, Jani-King, Coverall, Stratus Building Solutions, Bonus Building Care, etc. It’s where you’ll live, Ray, after you sell your south jersey jan-pro because you ran out of places to keep your money.

  Imagine lounging by the sea as native girls in grass skirts bring you rum drinks in coconuts with little umbrellas. Between leis, just ask one of the island girls to send us a postcard to show all these haters how wrong they are about Jan-pro!

  How I envy you and your south jersey jan-pro, Ray!

  Jan-Bro

• Hey Tahiti, and why would I believe you over the hundreds of complaints on here?

• Ray: You shouldn’t believe me. But maybe you should believe Entrepreneur magazine which ranks Jan-Pro as the #11 franchise opportunity in the world:

  http://www.unhappyfranchisee.com/top-100-franchise-opportunities-2011-behind-the-hype/

  #11 in the world is putting it conservatively. As there is no proof of intelligent life, much less franchising, elsewhere I could have said #11 in the galaxy, but I would rather err on the side of caution.

  No, you shouldn’t believe me, Ray. But maybe you should believe the Jan-pro website and the hardworking franchise salesmen and master franchise owners who have your best interest at heart, always. Plus, franchising is regulated by the FTC so they aren’t allowed to lie even if they want to, which they don’t.

  Here are some facts from the Jan-Pro website:

  Franchising “is a low risk way to start your own business.” [see?]

  “Franchising is a proven and very popular way to start a business, because you are buying into a system and processes that already operate successfully. You also buy ‘instant credibility’.” [People will be impressed at cocktail parties when you drop a big name like Jan-Pro]

  “Why Choose a JAN-PRO® Franchise?
  JAN-PRO is recognized as a major force in the Commercial Cleaning industry, with sales of over $175 million and almost 10,000 franchisees nationally. Most importantly, these numbers have more than doubled since 2003. [could 10,000 franchise owners be wrong?]

  JAN-PRO consistently earns outstanding independent industry recognition. For example, 2010 Entrepreneur Magazine ranked JAN-PRO the #1 Growth Franchise in Commercial Cleaning, for the fifth year in a row.
  The Entrepreneur Magazine 2008 Report went on to rank JAN-PRO as the Fastest Growing Franchise globally. [What does Entrepreneur have to gain by promoting Jan-Pro, other than $30K or so per page ad revenue?]

  A JAN-PRO® franchise allows you to make investment decision that best suits you, and then provides you with all the systems, support services, and training you need to be successful.”

  There’s the big one: ” all the systems, support services, and training you need to be successful”

  Why would you believe these anonymous Jan-Pro franchisees who were given all those tools to be successful but didn’t use them?

  Wouldn’t you rather believe the honest goodhearted salespeople who are going to make all your dreams come true? Are these naysayers going to send you to Tahiti Ray? Are they going to bring you rum drinks in coconuts with little umbrellas, Ray?

  I think we both know the answer to that, Ray!

  Jan-Bro

• Tahiti….. are you on jan pros payroll ?

• Tahiti I don’t need training, support services. I just want the big accounts for me that is not for me I am sure I can learn maybe a couple of things from Jan pro but for the most part I know how to service accounts. If I go with this my lawyer will make sure we look at it.

  Tahiti…. do you know anything about vanguard cleaning systems?

• Ray: You are the one who wrote “I am thinking about getting into Jan-pro!”

  Please share what it is about Jan-Pro that has you interested in it as an investment.
  What made you so enthusiastic that you used an exclamation point?
  Is it the glamour? The hours? Or the unlimited earning potential?
  Do you live in South Jersey or is that a dream of yours?
  Are you considering a unit franchise or becoming a master?

  Why, Ray, are you thinking of getting in to Jan-pro?

  Feel free to use more than ten words.

  Jan-Bro

• Ray:

  This site just posted an article on Vanguard Cleaning Systems franchise:

  http://www.unhappyfranchisee.com/vanguard-cleaning-systems-franchise-scam-complaints/

  If you read through that and all the other commercial cleaning franchise posts on this site, even you can see that every one of them has the same complaints. It doesn’t seem to matter what the company name is, they are all running the same scam: underbidding to get the accounts, selling the accounts to franchisees to fulfill their contract, taking the same accounts away to give them to other franchisees that paid for accounts, adding on fees and charges, etc. etc. etc.

  If you want to own and service your accounts, start your own thing and compete with the Jan-Pros and Jani-Kings of the world. How hard would it be to beat out these unhappy franchisees for work?

  By the way, try rereading my comments with the idea that I just may have been using sarcasm.

• Entrepreneur magazine is a joke. jan-pro pays that magazine $$ Thousands of Dollars $$ for all of there advertising. jan-pro is a scam. Don’t loose your money.

  Taking off the Gloves

  Commercial cleaning franchisees sue

  By Julie Bennett
  As published in: Franchise Times – August 2009

  Several pending court cases, which are all seeking class-action status, challenge the business model on which some of the largest commercial cleaning franchisors have operated for decades.

  Lawsuits have been filed against Jani-King International of Addison, Texas; Coverall Health-Based Cleaning System of Boca Raton, Florida; and Jan-Pro Franchising International of Alpharetta, Georgia.

  But the lawsuits, filed recently in Massachusetts against all three companies and in Pennsylvania, Minnesota and California against Jani-King, contend that the cleaning companies misrepresent their offerings, because they do not have sufficient customers to guarantee each franchisee the amount of monthly cleaning business they purchase. Instead, the lawsuits allege, they breach their contracts by underbidding the amount of time and staffing required for each job, refusing to allow franchisees to inspect cleaning jobs or bid sheets before accepting or rejecting a job, offering geographically inconvenient jobs and unjustly taking jobs from one franchisee to re-sell them to others.

  Perhaps more damaging is a second contention—that these so-called franchisees have so little control over their livelihoods, they should be re-classified as employees of the janitorial franchisors and, therefore, entitled to minimum wages, overtime pay, unemployment benefits and worker’s compensation.

  Lawsuits over misrepresentation and breach of contract are nothing new. According to its 2008 FDD (Franchise Disclosure Document), Coverall has settled 26 such cases in the past 10 years, admitting no guilt, but paying former franchisees settlements of $3,575 to $450,000. Many of the 52 pieces of litigation listed in Jani-King’s FDD also ended in settlement payments. Commercial cleaning franchise contracts are usually written only in English (Coverall has offered a Spanish translation since 2004) and are so complex that the state of Maryland adds a warning page about potential risk factors to their FDDs, said Dale Cantone, Maryland’s assistant attorney general. The Federal Trade Commission distributes a 19-page booklet of cautions for people considering commercial cleaning franchises.

  What is new is the second charge, that commercial cleaning franchisees are merely buying themselves low-paying jobs and should be treated like employees. In 2006 the Massachusetts Supreme Court ruled that a Coverall “franchisee,” Rhina Alvarenga, was actually an employee and therefore entitled to unemployment benefits after Coverall removed her from a nursing home cleaning account. Attorneys representing Jani-King, Jan-Pro and other Coverall franchisees cited that decision in their complaints. “It’s possible that the business model under which they’ve operated could be ruled illegal,” said one of the attorneys.
  Out of 17 franchisees listed in Jani-King’s Los Angeles/Colton region, we reached only two that were still active. An Ohio woman listed as a current Coverall franchisee said, “I gave them $16,000 and didn’t get squat. After two years, the most I made was $600 a month.”
  Celeste Iles, of Rialto, California, said, “I paid Jan-Pro of San Bernardino $5,000 for $1,600 worth of work every month. Before I paid the money, I was told that I’d get accounts in the Rialto area and that I could decline jobs in cities I didn’t ask to be in. Once I started, they offered me one cleaning account in Chino, which is 25 miles away, and others 15 to 20 miles away. When I turned those down, they said the offers fulfilled their contractual obligation. They did give me a few little accounts, but I never got my maximum volume.I cleaned one building diligently for over a year. Suddenly, the person in the Jan-Pro office said my level of cleaning went down and I lost the account. When I went back to the customer, they told me they never had a problem with me. I discovered that Jan-Pro would take accounts away from one franchisee to sell them to another franchisee.”