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LIBERTY TAX SERVICE Franchise Complaints

UnhappyFranchisee.com asked: Are LIBERTY TAX SERVICE Franchise Owners Happy? If you’re familiarliberty_logo with the Liberty Tax franchise, please share a comment below.

Entrepreneur magazine has ranked the Liberty Tax Service franchise #3 behind  McDonald’s & Subway.  However, some commenters who claimed to be former Liberty Tax franchisees left stern warnings on the Franchise-chat forum.

This post was originally published 

BostonTax wrote:

I’m a former Liberty Tax Franchisee

I hope you are ready for a little enlightenment! I held a successful Liberty Tax Franchise for 5 years until I decided to let the franchise agreement lapse. I did this for a few reasons:
1. The royalty fees were outrageous! 14% went to normal royalty while and ADDITIONAL 5% went for so called advertising royalties. The ad royalties were supposed to be put back into your local market to build the brand name. This was never done! All advertising in addition to the ad royalty I had to pay for because it did not fit into Liberty’s concept of advertising. I don’t know exactly what the concept was because our AD could not give an answer and the approved methods changed by the week.
2. Corporate was totally unresponsive to the needs of the franchisees. The AD system is designed to recruit anyone who can write a check for 100K. No other skills or ability required.
3. The minute you are behind in a royalty payment, they send you a notice to cure. After that, if you don’tpay, they try to terminate your franchise agreement.
4. Upon termination, Liberty enforces through legal proceeding a 2 year, 25 mile radis non compete clause that is in the franchise agreement. This is enforceable in the Eastern Division of the Federal District court, where, at least 2 Liberty friendly judges preside.
5. Liberty does not recognize chargebacks for bad debts as an adjustment for your royalty fees. All royalties are based on your gross, not your net collectable. This was an ongoing issue with them and the accounting department did not have the ability or the inclination to resolve!
My best advice is do not go with these guys, they are bad news. If you like to have people collect royalties and provide no support, then this is the franchise for you! It is very expensive to get into, the initial fee is around $32K just to buy the territory plus those pesky royalties. You can’t make money on this concept.

Most of the surviving franchisees I’ve talked to in the last 2 years have experienced great difficulty not only in making a profit, but in the corporate support or lack thereof.Remember, 19% of your gross is getting kicked back to Liberty, which is excessive by any standards. Please do yourself a favor and call former franchisees ,those that are currently getting sued (they are very likely to talk, as I found out), and current ones to try to get the straight poop.

Barbara Green wrote:

I too was a Liberty Tax Franchisee and I agree with everything you said.

The only reason for purchasing any franchise is because the business model is a proven marketing success as evidenced by the profitable franchisees. That is why you pay a license fee of $25,000. Being profitable is not in the cards for a Liberty Tax franchisee. Liberty Tax’s market/ business model is aimed at individuals who have very simple tax returns, i.e one W-2 and standard deduction which is why they were very successful in Norfolk, Va. That market is full of military people with one w-2.

Liberty will sell anyone a franchise at any location, in any georgraphic area, even if there is not a chance in hell of the franchisee being successful.

At one time, I too owned a Liberty Tax Franchise for one tax season. It was only one season because of the behavior of the Regional Manager who called me on January 15th demanding and screaming “Why had I not generated 200 tax returns and that maybe this business was not for me. I was stunned and confused since employers are given until January 31st. to give w-2’s to employees. Apparently, he thought that I was in Norfolk, Va. where that is possible.

It only goes downhill from there. The bottom line is I lost all of my investment in this businees (approx. $80,000) because I closed it rather than becoming a victim of this unethical company. NOthing would make me happier than to be a part of a class action lawsuit.

WHAT DO YOU THINK?  DO YOU OR HAVE YOU OWNED A LIBERTY TAX SERVICE FRANCHISE?  ARE LIBERTY TAX SERVICE FRANCHISEES HAPPY?  WHY OR WHY NOT?
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5,730 thoughts on “LIBERTY TAX SERVICE Franchise Complaints

  • Ed, are you sure you’ve been made rich? The company owns the customer list and the business value is in the customer list. You will find this out if you ever try to sell.

  • Food for Thought: If you are looking to become a potential franchisee of any franchise check to see if there is a required minimum fee. If there is ask yourself why? If their system is so good and their brand so well known why would a minimum fee be required? If it’s to weed out the under performing franchisee wouldn’t it make more sense to improve your selection process vs. having to make your franchisees pay more because of the company’s ineptness! If these businesses where so easy to run and so profitable why does the franchisor need you? The answer is simple the franchisee bears all the risk and has little to no control.

    Since coming to this board I have serious doubts as to the benefit of any franchise.
    From McDonalds to Snap Fitness. But what is most apparent is that the low cost franchises are the most predatory. That $75,000.00 and below figure is a sweet spot that targets a demographic that have some resources i.e. equity in a house and maybe some retirement savings, but don’t have enough resources to fight back when they start to fail. Many of these franchises target minority and immigrants. Somehow we need to get better protection from the federal government. As a group maybe we could get the attention of someone like Elizabeth Warren or Al Frankin.

    For anyone considering the Mays Landing store in South Jersey you need to understand that this store has been sold twice since the company took it over from the original owner. The store does not make enough money, even with 400 returns +, to carry itself. This location is the only one that has remained open in the Atlantic, Cape May and Cumberland Counties that was there when I started back in 2005. What little brand awareness there is about Liberty in this area is that it closes after 2-3 years.

  • Franchizee

    @Bill – Why is that South Jersey area not profitable for LTS? You would think that all of New Jersey would be a great place and lots of people to write tax returns. As someone who does live on the East Coast, all I think of tons of people and lots of tax returns just in a small area. You would think doing 400 returns could balance the books, but it does not in any LTS area.

    Great info which Sean should put on the list – minimum royalties due! Which means they (LTS) knows a certain percentage don’t make it and want to make sure they get their pound of flesh!

  • Franchizee: One of the issues is the business model. It is best in a high population, urban, (foot traffic), low income area. The model does not work well in middle income and upper income neighborhoods.

    Branding: Liberty has no brand name in this area.

    loyalty: Despite what John says most people are loyal to their tax prepares

    When I was involved with Liberty the territory that was purchased was in Somers Point. Which was mainly middle class and not a high EIC area. However, every site that we submitted for approval was turned down by the AD. and then I foolishly allowed them to talk us into a different territory that incluced Pleasantville. An area that better suitedn for their business model of low income high EIC filers. However, Liberty isn’t they only one with this business model and there was plenty of competiton. In the zip code I serviced 08232 there where 9600 total returns filed. But this zip code easily covered a 3 mile by 3 mile area. The actual territory covered areas in Northfield and Pleasantville. The terrritories need to be large to get the population figure that Liberty used. They sold one guy a territory in ocean city nj. total of 6500 returns by zip code.

  • SanFranDan

    Bill:

    Of course people are loyal to their tax preparers. Hewitt knows this and that’s precisely why he shoots them 25 miles away for a minimum of 2 years. He also then takes all the tax customers that WERE going to that tax preparer and showers them with free returns and all kinds of incentives for them to stay with Liberty, not the preparer who left and went 25 miles away. So at the end of the day, all the customers that you, the tax preparer spent time, money & effort into cultivating a relationship with over the years, is no longer your customer. Apparently never was.
    He takes all your money but offers nothing in return. And I mean NOTHING. And then takes all your customers at the end of the 5 years, if you decide to leave. It gets worse. Just try challenging them on this. We did and oh boy, did we get their wrath. They went waaaaaaay overboard to prove their point to us and to stomp us into the ground like an insect. In the 5 years we were there we were NEVER treated like decent human beings, only worker bees. I could not wait to get the hell out of there. My life is soooo much calmer being as far away from them as possible. They are a miserable bunch.

  • Franchisee: To clarify. Of the 9600 returns to draw from only 63% use a paid preparer or 6048 returns. Liberty will tell you that only 30% will stay with their previous preparer so 4233 returns will change. I did a google search of Pleasantville and had 7 tax prep business in that zip code, if you add my location that makes 8 vying for those 4233 in returns and doesn’t include mom & pops. But the reality in that area, based on my own retention rate of 65%, 35% of returns will be done by a new preparer or 2117 returns.

    Why would those 2117 returns choose Liberty over another established tax prep firm:

    Price?

    Name recognition?

    Quality of service?

    Niche Market?

    The realty is Liberty offers none of those things. It’s the franchisee who brings those things to the table. I was a bozo because I didn’t have enough balls to go it on my own. Had I done it own my own I would still be in business.

  • Franchizee

    @Bill – Thanks for the update. That does not leave much room for profit. I am surprised how little there are in people available to write business. Was that number the amount that filed in that area, like doing their own or was that just amount of people who filed?

  • Scammed1

    The Liberty system is a dead horse. I was quite successful with y stores, except for one and was not only a “Top Gun” but a top 75 franchisee i more than 2 stores. The problem is that Liberty and Greedy John Hewitt take way too much money from the franchisee in exchange for nothing. No technical support, no marketing, no advertising, poor software and a host of other issues. They never want to address the franchisees concerns unless you withhold royalty money from them. That usually gets their attention very quickly.

    As I see advertisements for tax classes and “no experience necessary” I wonder who really is qualified to prepare a tax return? It does not seem you have to have a high skill set for this job. Liberty perpetuates that by encouraging the lowest forms of life to apply for these jobs.

    Kind of funny that the stock market does not recognize what a bunch of scam artists Liberty and Hewitt are, but I guess it could take one to know one. Investors are riding the bandwagon until the next buyer comes in to be left holding the bag. The stock looks to be a paper dragon to me.

    PT Barnum said that there was a sucker born every minute, but I say there is a crook born every second. It just took Hewitt 5 seconds because he is so greedy!

  • Franchizee

    How many top guns are on this board or used to be top guns. It seems it is fluid state with the company. It seems the current top guns are very indebted to Hewitt and maybe that is one of the qualifications? Lucky for my entity it is no good to Hewitt or anyone else. It truly does not attract middle income earners or large income earners because most preparer’s don’t have the skill or experience.

  • guest1974

    Finally agree with something Bill has to say….. Yes, you are a bozo!!!! What a pear shaped loser you really are….

  • SanFranDan

    ^^^Really?!!! You’ve got to be kidding……GET LOST

  • TexasTee

    The target market for Liberty has disappeared. Yes, there are still poor people that get the EIC but they now go to the free tax services to get their return done. Liberty offers nothing in a competitive advantage to these consumers since there are no more RAL’s. Medium and High income taxpayers are not interested in going to a Liberty store where the preparer has all of 6-8 weeks of preparation experience. Face it, Liberty and Hewitt will be history shortly. You can’t have a cheating business model and expect it to last forever.

  • Tex: you are absolutely right. The only advantage was a RAL. Free Free Free is everywhere! Block will maintain because they have more offices in mid to upper income with the experience to boot. Liberty will be extinct soon. The decline has started already. They WERE the fastest growing ever but what is their growth since the RALs have gone away? Not enough to sustain the borrowing.

  • balancetrend

    and the last person to purchase Mays Landing held it for 2 years and also lost a very large sum of money!

  • Franchizee

    Did offering RAL’s truly make the business? They were on their way out as we entered the LTS cr@pol@ system? Was the RAL business making the 19% possible to pay and make a living? Or only certain offices making it even back in the day?

  • Yes. Look at the time frame when the debt indicator was removed.

  • TexasTee

    The RAL’s are the business that Liberty is based on. The stores in the RAL neighborhoods did great but the expense of the royalty just made them break even. The other stores could not make it.

  • Franchizee

    @Texas Tee – That is what I thought. So when you put office upon office onto of each other, usually the older ones are doing much better than any of the newer ones.

  • TexasTee

    Actually, the oldest does the best simply because of its stage of development. Remember, that as the stores get more numerous, you reach a brick wall on how far you could expand. With the absence of the RAL market, this is a moot point since you are not able to grow.

    Also with the Liberty royalty structure, you have a very large nut to crack before, if ever, you can be profitable. Most are not.

  • Don't Be Fooled

    Even without RAL’s, nearly every franchisee will be losing money. The notion that people made money with RAL’s is simply not true. If you buy a Liberty, you will more than likely lose money, a lot of money. Stay away from this failed model of a business, there is no money to be made, unless you are John Hewitt.

  • balancetrend

    good news for current Zee’s – Liberty is offering free amended returns for 2010-2012 for same sex couples. I wonder if Liberty will reimburse you for the cost of their FREE advertising! John loves to give away your money!

  • TexasTee

    Maybe John is telling us something…Pretty soon all married couples will have free tax returns. That news release was a blatant show of pandering I’ve ever seen. I’m sure the same sex couples are quite astute to see the obvious and insulting trick Hewitt would stoop to for a little publicity. Give me a break!

  • SaraEA

    Those amended returns for same-sex couples are going to be tricky, and I wonder how many Liberty offices have tax professionals who are up to the task. The IRS says they “may” amend prior open years but don’t have to. I work in an area where these marriages are legal, so the couple had to file Single for federal and either MFJ or MFS for state. In many cases it was worth it to go with MFS (higher property tax and other state credits). If they amend their federal, will they have to amend their states so they have a uniform filing status? No word from the states yet on how to handle this.

    Another issue is if one of the spouses included the other in their employer’s health insurance. If so, both the employer’s and employee’s contributions were taxable income and appeared in Box 1 of the W2. Those amounts can now be removed (but it appears to me that the Soc Sec and Medicare taxes can be removed only at the employer, not the employee, level).

    What I’m saying is that a tax pro will have to get info from employers and work through various filing status and state tax scenarios to determine if amendments are in the taxpayers’ best interests. Are Liberty’s tax pros going to be trained to do this? And who in their right mind would do all this work for free?

  • Guest2

    Couldn’t resist. These are going to be complicated for any tax prep organization. I can understand the issues with the company and cost to do business but it’s a very bad conclusion to expect liberty preparers to lack skills. I have many years experience and diverse background. My preparers are the best. I back my preparers and we are pretty good. I have issues with the cost to do business but the training is spot on if you use it.

  • SaraEA

    Sorry, I didn’t mean to offend. Liberty is relatively new in this area, and every single one of the stores I’m aware of opened in a low-income area (high ratio of EITC/RAL clients). Many of these stores close or reduce their hours by the end of February. Some never reopen, but the following year there’s another one in the same neighborhood, Liberty around here is infamous for their brief training and low pay. My hunch is that their tax pros are well-trained to handle refundable credits but not much else.

    Congrats to you that you were able to establish yourself in an area with more diverse returns and to hire and retain competent preparers. A problem with the Liberty sales pitch is that it encourages owners but not operators. You have experience and know what experience and training it takes to competently prepare a tax return. I’m sure your people can do a good job with determining whether same-sex couples should amend prior years. Do you think that is true for the majority of Liberty offices?

  • guest2

    I understand. In your area there may be a concentration in low income areas. There are stores in middle income areas here. I don’t think you can get rich anymore looking for easy money in areas where people need their refunds. HR Block has many high volume stores in the same low income areas. No complaints about the money they take in. I think same-sex couples will find competent help because they will look for it. But it will take time. Since the IRS and the states will need time.

  • Guest1974: My purpose on here is to share truthful information about my experience with Liberty to help potential franchisees make informed decision.
    Part of that decision process is accessing their own skills. If they already have the tax knowledge why do they need Liberty???? If they don’t have the tax knowledge will they receive sufficient training through Liberty to be successful?
    Can you really make a living from a business model that only has a 13 week season and 60% of those returns are done in the first 6 weeks? Of course Liberty will convence you that the answers are all yes but that’s what sales people get paid to do.

    No national advertising, required minimum royalty fees and no major brand name.

    Buyer beware!!!

    .

  • Franchizee

    @Bill – This business model is for part time income and the way the money flows or lack there of, it is just a supplemental to a full time business. Some have made money but most don’t, unless they have a spouse working or they have SS or another pension to pay their way through out the rest of the year.

    As for same sex marriage, I suspect they are not going to be happy with the out come of most tax returns. They will jump to a higher income bracket. Why does most people not want to get married in the first place, so I see the IRS ruling is in favor of a higher tax situation and some will leave the head of household status and leave the EIC situation behind. If the IRS is behind this, it is because it is better for the IRS not the couple.

  • IF YOU ARE CONSIDERING BUYING A LIBERTY TAX OFFICE YOU ONLY NEED TO VISIT YOUR LOCAL LIBERTY OFFICE AND ASK THEM IF THEY ARE PROFITABLE! The answer will be NO, NOT YET, IT TAKES A FEW YEARS, ALMOST, and ask yourself which answer will benefit you the most? STAY AWAY FROM THIS FRANCHISE!! Consider this, why aren’t there any Jackson Hewitt or Block franchisees posting on this board? It is because they are better companies????? GO FRANCHISE WITH THEM INSTEAD!!!

  • SanFranDan

    ^^^Bill:

    We were in the exact same boat. Lots of Tax background for years & years including many years in Corporate Tax. Since we were early zee’s, we thought it also was a great opportunity to get in on the ground floor with a John Hewitt Company. After all, he supposedly was the expert, no? How wrong we were! :(

    Our lives have been turned upside down by this man and this company. As SO many people on this board can attest, joining this franchise is a HUGE mistake.

    HE IS A FRAUD and should be tried in a jury court for Fraud, RICO, racketeering and tons of other charges. Hope the DOJ, IRS and SEC are still working around the clock to hang him. He deserves nothing less.

    Stay away and save your money. This company just ain’t worth it. Period.

  • SaraEA

    Not all same-sex couples will jump to a higher tax bracket, particularly those who were putting their spouses on their medical insurance. Both the employer’s and employee’s cost of the spousal insurance was put in Box 1 of the W2, incurring income, Medicare and Social Security taxes. Thus a person in a same-sex marriage who paid, say, $5000 for a spouse’s insurance paid income tax on maybe $10k. By amending that return, that person will be able to remove $10k from his or her income but will have to file MFJ or MFS. Will it be worth it? That will take a competent tax pro some time to work through the various scenarios, and they will have to consider the state tax implications as well. Would you do that amount of work for free? Liberty is clearly abusing its franchisees by deciding for them that this work is worth nothing.

  • SaraEA: I agree that not all amended returns for same sex marriage will result in a higher tax bracket. However, this isn’t the site to have that debate. This site is about franchising and this board is specifically about franchises with JTH Inc./Liberty tax. The point is that the only time Liberty the corporation seeks any kind of advertising is through free mediums like amending same sex marriage returns and insult their own franchisees by getting the free publicity by offering the services for free. So the franchisees hands are tied and are forced to provide a service without receiving any compensation from the tax client or any benefit from the corporation. It’s another example of how being part of a franchise causes you the franchisee to incur cost and receive little or no benefit. Any tax practice could offer this service but why would they?

  • Guest2

    Truth is better for those seeking information. Preparing free returns is an option for the franchisee. Many don’t do free returns. Lack of company paid advertising is the issue. Most have figured out free will cost money. Store owners have more cost to market for customers now because company not advertising. Sara, don’t get stuck on the issue. Goal is to prepare MFJ returns. Plenty of time to figure out. These are drop-offs. No rush.

  • SanFranDan

    Have I said lately how much I HATE this company? (and so many others do too) He’s gonna get away with fraud. He made the company into a stock company so he can get away. He’s going to sell out and leave the stockholders in a lurch.

    It’s going to take YEARS before he is found guilty. Meanwhile all these innocent people suffer. What he has done is equal to what Bernie Madoff did. And I doubt very much if the IRS can handle this themselves. That’s why working with the DOJ and/or SEC is the way to go. But there is so much information out there on him it’ll take years to gather it all up to make him face charges.

    Any time any of you have any news on JTH and LTS, especially in the negative, PLEASE share it on this forum! As I said before, what goes around, comes around. However not sure I have the patience to wait this out for years. But it will help to hear any negative news about this man & this company. Keep it coming!

  • Scammed1

    The hardest thing to believe is that the stock is priced at around $17. It just goes to show you can foll a lot of the people all the time. It looks like some sort of manipulation to me-looking at a rise in the stock price on a company that really does not produce anything other than air. That is what Liberty really has been good at, and at some point, the air bubble will burst. My prediction is that Hewitt will bail at around $20 and leave everyone else holding the bag for this worthless company.

    Liberty is still making the hard sell to Latino prospects especially for its smoke and mirrors franchise concept. Remember, they are selling air, a promise, nothing concrete. I don’t understand how people can buy into this den of thieves knowing what they do. Is there a definite target in respect of the hispanic population? If so, why does Hewitt target this segment? Does he think this is easier pickings than the rest of the english speaking market? I wonder…

  • TexasTee

    Scammed makes an excellent point regarding the Hispanic market. Down here the hispanic market is huge. Liberty tends to treat them as sheep ready for slaughter. What Liberty does not recognize that many are highly educated and upper middle class. It is unfair for Liberty and Hewitt to employ marketing tactics that belittle the Hispanic community.

  • bill

    I agree that the Hispanic population is a different market than the traditional urban poor that Liberty likes to target. They come from a system more akin to bartering and are more knowledgeable about pricing. Plus many don’t qualify for all the credits of U.S. Citizens. That said it does seem that this franchise and many other’s franchises like to market to immigrants. Most first generation immigrants are hard working and looking to have their own successful business and the franchisors know this and are looking to exploit them i.e. 7 – eleven, Dunken Donuts, Subway.

    There needs to be better protection put in place by the federal/state government to require franchisors to provide accurate information about performance just like it’s required now for companies selling stock/bond investments to provide a prospective. The ironic thing about this is with stock you actual own a piece of the company and can even vote but with a franchise you own nothing and your vote doesn’t count.

    “Buyer Beware”.

  • SanFranDan

    THIS IS THE TIME OF YEAR THAT PEOPLE ARE BEGINNING TO PURCHASE LTS TERRITORIES SO THEY CAN BE UP AND RUNNING FOR THE BEGINNING OF JANUARY.

    IF YOU ARE READING THIS FORUM THAT MEANS THAT YOU ARE DOING A PROPER DUE DILLIGENCE. MY SUGGESTION TO YOU WOULD BE TO SLOWLY BACK AWAY AND DO-NOT-SIGN ANY PAPERWORK THAT MAKES YOU AN LTS FRANCHISEE.

    IT IS A HUGE MONEY PIT AND A MONEY LOSING PROPOSITION. TAKE IT FROM ME, A TOTAL STRANGER WHO HAD NOTHING BUT HEADACHES FOR YEARS AND YEARS. AND I’M NOT ALONE………..MANY OTHERS ON THIS FORUM FEEL THE SAME WAY. JUST THINK OF HOW MANY OTHERS THAT ARE OUT THERE WHO ARE NOT POSTING ON THIS FORUM WHO ALSO FEEL THE SAME WAY.

    SAVE YOUR HARD EARNED MONEY AND DO-NOT GIVE UP YOUR RIGHTS AND YOUR FREEDOM BY GETTING INVOLVED IN THIS FRANCHISE. TRUST ME……IT WAS A LIFE CHANGING DECISION TO BE A PART OF THIS FRANCHISE AND NOT IN A GOOD WAY. YOU DON’T HAVE TO TOUCH A HOT STOVE TO KNOW YOU WILL GET BURNED. YOU WILL BE SO MUCH BETTER OFF NOT GETTING INVOLVED. I CANNOT STRESS THIS ENOUGH.

    THEY ARE SHARKS AND WHEN THEY SMELL BLOOD, THEY GO IN FOR THE KILL. I’M NOT SURE HOW I CAN BE ANY MORE HONEST……BACK AWAY AND LOOK FOR OTHER OPPORTUNITIES ELSEWHERE. YOU WILL BE FOREVER GRATEFUL.

  • Franchizee

    When evaluating LTS, there are couple of things to always keep in mind:

    1. Your potential income will be much less by at least half or more than they estimate.

    2. Your expenses will be at least double to triple than they estimate.

    3. You will have quite of bit of expenses going into June/July for estimated payroll tax and other expenses that are not taken into consideration especially after you give all your employee’s that stupid bonus, which would help pay the bills later in the year. The bonus’ could be your pay, which you are nailed in the 3rd quarter for payroll taxes.

    4. They only approve expensive locations which only prove to put you out of money prior to making any money. Those expenses are 12 month’s long versus your whopping 2.5 month’s worth of income.

    5. Only a select few actually make any money with LTS where the majority live off of loans and other income to make ends meet.

    Eventually you either make It or you throw in the towel. Very hard to sell a territory with LTS, especially once John John get’s ahold of the contract and tells you what it is not worth. It is usually worth nothing!

  • bill

    For anyone who is already in the accounting professional and specifically tax why pay someone $40,000.00 for a 5 year franchisee agreement that includes minimum royalty fees of $8,000.00 the first year, $11,000.00 the second year and $13,000.00 a year for the next three years? Why not take that 98,000.00 and invest in yourself? The answer is that you don’t believe in yourself! This company likes to market to our insecurity and also to our greed.

    In the Philadelphia/South Jersey area there is a CPA named Harry Gross who writes in the local paper He is good at reminding people about offers that are to good to be true. As he would put it if the concept was that good and it was so easy to make money why would they want to sell it to you! I’m sorry I didn’t heed his advise.

  • SanFranDan

    PREDATORY. THAT’S THE WORD I WAS LOOKING FOR THE OTHER DAY TO DESCRIBE THIS COMPANY. PREDATORY. IT HOVERS OVER YOU LIKE A VULTURE AND WATCHES YOU LIKE A HAWK. FRANCHISE BULLIES TO THE MAX.

    ^^^Bill: See if you can get the article, scan it in and contact Admin of this website to post the article here for you!

  • TexasTee

    I can’t say it enough: I wish this site was around when I originally bought my Liberty franchise. They are crooks, simply stated. Everyone should stay away from them.

  • NC Hillbilly

    Anyone thinking about purchasing a Liberty Franchise please spend alot of research.

    Some key things to keep in mind — Liberty does not have a buy back program and it is very difficult to sell your office, unless you are giving it away and then that is not free you will be charged at least $5000.00 fee.

    Compare Liberty to H&R Block you will find that H&R Block does have a buy back and retirement program that you can grow the business and when you are ready to retire, H&R Block will buy it back. Not Liberty!

    Support you will be promised the moon, but once you sign the contract your nightmare begins. Once you become a franchisee “Zee” you will be treated as slave by Liberty’s employees and your area developer. You quickly learn that you be treated like an employee without any pay or benefits. Both IT, marketing, and Area Developer support are extremly slow or at times nonresponsive. There extreme slowness and nonresponiviness cost you clients, money and time.

    Liberty financing program — Beware John Hewitt runs a loan shark program, they make the money very easy to get, but the payback terms must have been borrowed from the Mafia. Once you have become indept to HQ, they take there money first through a vicous program called “fee intercept”. Most Zees this can be a very costly mistake as Liberty will learn from Liberty the majority of your income is from the 1st 6 weeks. So if your location is an area that can support bank products, your toral fees will be intercepted until your note is paid off. Now you no longer have funds to continue to operate. You have to go back to well borrow more again.

    Liberty’s royalty structure is not designed to help an office to get off to a good start. Your first royalty of $8000.00 is due on Feb 28th for the 1st and it climbs the following years. Do the math and when you sign the franchise agreement with Liberty you have committed yourself to pay them at $103,000.00 (royalties and franchise fee) plus 5% adverstising fee on all income. A great agreement for John Hewitt a very poor agreement for the Zee.

    Finally you will quickly learn that low start costs that you were promised is just smoke and mirrors.

    There are numerous post, read them all and save yourself before you become enslaved to John Hewitt.

  • SanFranDan

    ^^^AMEN. Now PLEASE get the DOJ and IRS after him!!!!! It’s TIME already!!!

  • Franchizee

    @NC – Great information. You should be a spoke person! The only people making money in LTS is everyone not doing the work, ie writing and processing tax returns, like the AD, anyone in home office and any officer (John, Rufe and the whole gang). They just sit back and drain your account’s dry.

    Of course there are some out there that make money, but the majority are just supporting a business that does nothing for them personally but drain them of time, money and talent.

  • Franchizee

    Also, luckily there is more info about LTS than when I did my research. At that time, he must of had a full force of people scrubbing the internet with anything that was negative about LTS because I looked high and low and there was nothing back many years ago.

    Of course, when you only see alcolades and no negative responses, that should now be a first clue there is something wrong.

    I suspect John paid people with that “forced” 5% marketing royalty to just search the internet and scrub it clean. That is probably why in the early years, no money was ever spent in local markets that the people were in, because it was diverted elsewhere for the greater good!

    And he is right, you can’t ever sell and it is worthless at the time of the sale. They don’t buy back anyone’s locations in years, so that clause is a wasted space on paper. But I guarantee at the time of purchase it is going to be worth a billon dollars when you get ready to sell someday!

  • bill

    Thank you NC Hillbilly for putting a recent dollar amount on signing a franchise agreement with this company. The $103,000.00 is what a franchisee pays them plus royalties over a 5 year period and this doesn’t include any television advertising because the company doesn’t believe in it.

    Unless you have dealt with this company as a franchisee, employee or tax client you probable have not heard of Liberty Tax. You can test this yourself by asking 10 people to name a retail tax preparation business. I will be surprised if you get 1 out of ten to say Liberty,

    This company is selling a pipe dream and it is appealing to your own human weakness. It could be confidence, knowledge but overall is it’s our own greed. The idea we can work three months and make enough money to live all year. The only person this works for is John Hewitt.

  • I was planning to sign Liberty Tax, but after going through this site, I have decided not to go for it.

    Can any tell me about an other tax business opportunity called ” Federal Direct Tax Service” they are not franchise but work as partner. Any advice. I will appreciate

  • SanFranDan

    TM:

    SMART MOVE. Back away and go on your own. My advice is stay away from Franchises. LTS in particular. They are vultures. My advice would be to do a TON of research. But as was pointed out and is totally true, no matter how much research you do, it’s never enough. There is always stuff they hide and you cannot know about before you blindly sign. Just don’t sign. Period. You will be forever grateful.
    LTS and everyone at the corporate office SUCKS big time. Dishonest and Predatory is an understatement. How they got away with this crap for so long is a mystery. We lost everything. As have hundreds or even thousands others. They take your money but of course don’t advertise on national tv, why should they spend your precious $ that way? Just back away and DO NOT SIGN.
    I’m waiting for the IRS, DOJ and SEC to do their jobs already and put this man in jail forever.

  • balancetrend

    TM – I agree with SanFranDan, stay away from the franchises. It will probably take you longer to build your client list, but once you do, they will stay loyal to you because you can give them a quality product at a fair price. You can easily purchase your own software for about $1k or even less. Look into Drake, they offer a package that includes a lot of extras that you can use to help run your business and you can also get your own bank products. Good Luck!

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