MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• Guest when you post inaccurate information it proves even more you have no idea what you are talking about.

  You try and post facts that are inaccurate people that know the information just laugh.

• Tommy you are right, I need to call Jerry, as a DM I never received kickbacks. I am pissed, all that extra money I could have made, instead every year I had about $20,000 in expenses that were not reimbursed

• IGNORE, IGNORE, THE MATCO WAY. MAYBE , THEY WILL GO AWAY, I AM SCARED TO ANSWER A QUESTION, AS MATCO DISTRICT MANAGERS WOULD DO, I DON’T KNOW HOW.

• One has to wonder if guest was never a distributor, never associated with Matco in any way, why would he spend so much time on here.

  Tommy I get why you and Debbie are here, I don’t agree but I get it, but guest???I don’t get that…hmmm

• I know how Tommy, it’s I have no respect for guest he is a phony who has nothing to gain or loose from this site

• Never ignored my distributors, worked my ass off, can’t speak for others but junior and i always went above and beyond

• Won’t go away Tommy someone has to keep the truth on this sight

• NOT EVERYONE IN MATCO IS BAD, ONLY A FEW, I never said everyone is bad, but to get to the point, you have to go after matco, which is what we are doing.

  There are some decent people there.

  EMPLOYERS MUST WEED OUT PROBLEM CHILDS.

• Tommy if you were an employed my Matco in any way and acted like you did would you have been weeded out?

• I agree Tommy no room for bad dm’s or trainers.

  One time I was riding with a new distributor and we went into a dealership. One of the techs looked at me and said, “oh you are awake today”. I looked at the distributor and asked him what he was talking about. He told me the trainer fell asleep in the truck last week. I asked him why he didn’t say anything, he said he didn’t want to get the guy in trouble. Well guess what, that was a Friday and Monday the guy was an ex trainer for Matco, so yes the bad have to go, but people also need to say when they are bad

• HE MUST BE TALKING ABOUT MARIO, HE DONE THE SAME WITH ME.

• Exactly junior. My route had no matco representation for over 10 years and look what I’ve made it.

• FYI Marks & Klein filed a lawsuit today against Mac Tools, claiming that their distributorships are actually franchises.

  Is MAC TOOLS Stanley Black & Decker Selling Illegal Franchises?

  I will post the actual complaint soon. In the suit, much is made of the fact that much work is required (warranty work, repos, etc.) for no compensation.

  Happy Holidays, everyone!

• Junior, mike told me you were posting here in support of us. First thank you and we wish you were still the dm. Keep the fight alive and what’s with the training department guy. I learned way more from you then Tracy a guy that was never on a tool truck. And I will post when I can here. The debbys and tommy’s failed. And can’t live with that. Some of the others I just don’t know the stories sound good but my route sucked and look what you and I built. Call me sometime. My number is the same.

• Tom wrote – “Because the training staff is teaching us “best business practices” and the way to be successful.”

  Junior – Yes they are. And they do a great job. Tom, I said I’d take Glenn above them because of my personal experience with him. Not because something wrong with any of them. I stated a fact, if you ask a DM or a trainer about one another you’ll get an earful, that simple. Matt being a Marine or Glenn being late night dancer has nothing to do with how I feel about them.

  Tom – “I truely believe that if I had followed there instruction I’d have had a better shot than with “Glenn’s way”.

  Junior – So you didn’t trust the “best business practices” from the training department that you so love?

  Tom – “They problem is that the training staff and the DM’s aren’t on the same page.”

  Junior – At times it would seem so, but for the most part they are on the same page.

  Tom – “…Then you get out to the truck and have your DM tell you “who you gonna listen to? A bunch of guys in Stow or me?””

  Junior – I am having trouble believing Glenn would ever say this. If he did it might have been because the two of you were not connecting. I wasn’t there so…

  Tom – “If I remember, Matt was a Marine. To me that right there says INTEGRITY! Something DM’s lack!”

  Junior – And you know me how Tom? You’re making an argument about something that was never questioned. No one said ANYTHING about integrity. Wake up.

  Tom – “When I had to call in for insructions on returning shipment they were genuinly let down that I was giving up. Next they wondered why my DM was NOT there helpinh me, as it was part of his job.”

  Junior – So Matt, Tracy, and Larry came over and help?

  Tom – “… do NOT exist” and I “was a fxxxing piece of shxt liar” and “that is why I failed at selling tools”! “

  Junior – Are you kidding me? Are you saying the RM spoke to you this way or the DM? This IS a stretch Tom. A big stretch.

  Tom – “As I suggested to Tracy in my “exit interview”, which I had to REQUEST …”

  Junior – Tracy doesn’t hold exit interviews. That’s the role of the personnel manager. An RM can do at his direction but Tracy?

  Tom – “The DM’s and RM’s all have a “God complex”! “

  Junior – Wow. Tom this post did you no justice. There are 70+ DM’s and your general statement about ALL is misguided rhetoric. You knew one DM, not all DM’s. How can I take you seriously if you make statements like Tommy does. Really man, wake up.

• Junior- You just showed the “God complex”.

  YES Glenn DID say that about “who ya gonna listen to”. I WAS there, you were NOT. Do NOT tell me what I heard.

  AS far as “following what I was taught”. YES I tried! BUT Lord V faught me EVERY step of the way! See above sentence. What was I supposed to do? This was the guy that was SUPPOSED to be helping me! Disagree right from the start and tell him I know better? I tried to tell him what Stow said and got the “who ya gonna listen to” statement.

  WAsn’t arguing integrity. I just said they HAD integrity. Wake up!

  No, you arrogant smartxx, they did not come over. BUT NEITHER did Glenn. AS in true DM fashion you missed the point! BUT customer service was VERY helpful and walked me thru all of it.

  Of course you don’t believe an RM would speak that way, they should NOT! I can tell you EXACTLY where I was when I got that call from him. My wife was right there listening to him. You’re right, we BOTH heard him wrong. I won’t even go into the things he said to my wife! SO it is NOT a strech, it is a FACT!!!!!!

  And YES Tracy DID do my exit interview! YOu were NOT there! I had to BEG for exit interview. Hell no Glenn or RM wasn’t going to give me one! They KNEW what I would say! More of “cover their ass”!

  This post did me NO injustice! IT only exposed what you are trying desperately to claim does NOT happen.

  So hotshot, give Stow a call and ask to see my “file” Think I’m lying? EVERYTHING I have stated on her WAS DOCUMENTED FACT! Facts are what you are looking for right? And if they can’t help you, maybe when Jerry is done with them he can release the FACTS and details in my case against them. That by the way I WON!

  Must have won by using all my undocumented lies?

  Like Clint Eastwood said “don’t piss dopwn my back and tell me it’s raining”.

  I lived it first hand. I don’t believe YOU were on my truck, in my living room or hiding in Glenns ass?

  This is problem you guys have. I have NEVER doubted anyones sucess, good stories or bad stories. I think both have happened. I am not copming one here ranting and raving that all the sucessful guys are liars. But funny that ALL the sucessful guys hop on here and have no issue calling us, that experienced something other that what you did, a buch of lazy liars.

  Really Junior, wake up! Your post aren’t doing you any justice.

• Junior, Matco#1 wish I could join in on lunch, I know I would learn a great wealth of knowledge!!

• thanks tom, you made some really good comments. i see alot of what we did posted here. what some people dont understand is the fact that some were thrown under the bus and others werent. thats a fact.
  there was no dm in my area when i first started for almost 18 months, where was the help i needed most at the time i needed it most. the dm that rode with me was from another district and spent more time on the phone running his business than helping me. he is no longer with matco. john miller, anybody know him. he claimed to not even know how to do broken tools.
  then the dm that we got came from mac. i had actually spoke with him prior to signing with matco when he was a mac dm.. heard alot of bad about him but never believed any of it till he proved it himself. he just got a new dbr in about 6 months ago. the guy was wondering how to send back some of his initial inventory. the dm told him to call me because he didnt know and that i had the most experience there. hello.
  im happy for all the ones that made it all good but dont put down the ones that havent because you dont believe what is said here. i have alot of proof on how i was done and im not putting it here. this is not the place to debate it or to show my hand before i play it.
  all you nay sayers need to go find another playground to play on, you dont belong here. when the fight is over and the dust settles then yall can kma. then you can say , well damn they were right.

• No Tom what junior is trying to say is you cannot and should not classify all dms and rms the same. What he was saying is that that is not the way either are trained or told to act. You have every right to state your feelings about your experience, but one experience cannot form an opinion that applies to everyone or everything.

• Guest17, yeah come on down, I have a cracker barrel on my route…:)

• i have seen through the years so many times how people try to make themselves look big by tring to make other people look small. it takes less effort that way but it doesnt make them any bigger except in their own little world with their own little friends.anyone can justify anything that they want in their own mind. reality is what it is and you cant change that.
  you can paint the leopard black and call it a panther but it is still a leopard.
  if 10 people tell you that something stinks and you dont smel it then maybe its time for you to pull your head out of your rectum so you can smell what everyone else smells. just saying.

• Richard,
  Its funny when someone doesnt agree with what you guys are saying all of the sudden we dont belong here???
  What a joke.
  A dm is there for support, unfortunately some need daily support, If that is the case you need to work in an office not as your own boss.

• matco#1
  my dm has never helped me do a damn thing. thats what im saying . there is no team here. what part of that do you not understand.
  i have credits that were supposed to be given 10 months ago, never happened , him and rm, mike ramey want to claim stupid even when i forward emails of it to both. if you have never been there then dont call the ones that have a liar.

• Richard – If that’s so I would be on phone to customer service for credit. They can issue you a credit. I hardly ever ask my dm for credit, I just call distributor service and they take care of it. And can we please keep the conversation professional without the name calling, grouping nicknames etc on this joyous holiday weekend. All people want to know are opinions with facts presented here to support them. Not opinions without facts.

• Merry Christmas all!
  Do you think, in the spirit of
  the holiday we could have
  a “cease fire” for the
  weekend?

• jay, you too are wrong. I also had a DM that was worthless. Yes, Customer service can and will help in ‘most’ cases, but NOT all cases. Who does tool box warranty? Customer service? yea, they’ll send slides and casters but that is about it.

  I’ve lost more toolbox customers because of my DM than I care to mention. In fact after a few years with this DM, I didn’t care to sell anymore toolboxes because of warranty issues, and the inability to make it right when needed.

  Your all correct, there are some good DM’s I had one, but I also had a bad one. So I put it at 50% of ALL DM’s suck.

• Tom wrote – “Junior- You just showed the “God complex”.

  Junior – No you just did Tom. I’m challenging an idea, not a person.

  Tom – “YES Glenn DID say that about “who ya gonna listen to”. I WAS there, you were NOT. Do NOT tell me what I heard.”

  Junior – I did not at all tell you what you heard, read it again, I said I don’t believe he said it. It’s an opinion.

  Tom this is a tough world and it appears to me you are having trouble with adult talk. A little sensative when your ideas or claims are challenged. Get used to it, it’s how the world works.

• Tom wrote – “WAsn’t arguing integrity. I just said they HAD integrity. Wake up!”

  Junior – Let me remind you of what you wrote. “To me that right there says INTEGRITY! Something DM’s lack!” This is what’s called an arguement, a claim, a firm statement, an insult.

• Tom, if Bill is the RM you say spoke to you in that fashion I will call you an out right liar. If it wasn’t Bill then I simply find it hard to believe.

• Matco#1 wrote – “A dm is there for support, unfortunately some need daily support, If that is the case you need to work in an office not as your own boss.”

  Junior – No kidding.

  Jay wrote – “No Tom what junior is trying to say is you cannot and should not classify all dms and rms the same.”

  Junior – Tom wants to be taken serious, as having made factual statements, but then he generalizes and no one can read into the facts when he dis that. His credidibility went into the toilet once he made the statement.

  Thanks Jay.

• Junior- I don’t think it was Bill Ramey. It was in ’08 so I have forgotten names. So I guess I’m not a liar, just hard to believe. But my wife and I both heard him and took his verbal abuse.

  I understand that “adult language” is used. But the things that RM said went BEYOND “business”. It became a personal attack on the Wilhelms. We never once attacked DM or RM “personally”. Believe me, WE WANTED TO! But that would have solved nothing.

  I just find it funny that my “documented facts” are all lies, according to you. Yet your “opinions” should be held in the highest regard?

  I AM SORRY that I can NOT share the “documented facts” with you or on the blog. I am only allowed to speak about my experiences related to my “time on the truck”. Matco barred me from disclosing ANYTHING that had to do with my case. From what the “final agreement terms” were to that “facts I presented” and the “facts that came to light”.

  I PRAY that one of things in class action is that EVERYTHING be made public. I highly doubt that will EVER happen, as Matco will NEVER “admit” any fault.

  I was in the room with the lawyers! I know what was said and what evidence was shown. YOU DO NOT! I thought what little I had on them was a lot. But WOW, was I surprised! There were 5, I think, other “couples” that were being represented at same time. NONE of knew each other prior to getting to NYC. We were from ALL over, yet we ALL had EXACTLY the same experiences?

  My statement that ALL DM’s lacked integrity was wrong and out of line. I apologize for that statement. Unlike you and others, I am willing to admit when I crossed the line and let emotion take over. I have tried to limit my “opinions” to the people I dealt with first hand and not attack or label others.

  You are here to get a rise out of people. I fell for it. But your dismissive attitude regarding our experiences is EXACTLY the same attitide Lord V displayed to me and my wife. And you go on and on about what a “standup guy” Glenn is. Every here “birds of a feather flock together”?

  No I do NOT know you. IF you were the great DM you claim to have been, I wish that I had been one of your DBR’s.

  So that leaves 3 theories. One- you were a good DM that truely had no idea of what other “bad apple” DM’s were doing. (I hope that is the case). 2- you were a good DM that “turned a blind eye” to the “bad apples”. Or 3- you were one of the bad apples. That is just my “opinion”.

  I was a tech for 25 years. Trust me when I say that I understand where you are coming from with statement about being lumped togther. I hated being “grouped” with the thieves that I worked next to. I knew I wasn’t like them. But like techs, DM’s fall victim to the “guilt by association”. It is WRONG! But it is how this adult world works sometime.

  Thank you and Merry Christmas.

• Sam U, YOU WERENT HERE, SO YOU DON’T KNOW WHAT TOOK PLACE, YOU DONT KNOW EVERYONES PROBLEMS WITH MATCO OR THEIR D.M’s or R.M’s,so STFU, YOU MUST UP BEEN UP MY D.M’s AZZ, LIKE THE REST OF THEM.

  KEEP POSTING AND BE LOUD AND BE HEARD, GO JERRY.

• Tommy, again with the name calling and personal attacks. Maybe you should take some time with your family this Christmas season.

  Former you had the capability to take care of toolbox warranty yourself, why would you involve your dm, I haven’t in 12 years.

• When you assume, you make an azz out of yourself and thats what he is doing. Sam dosen’t know me or Debbie, so unless he knows the facts, shut up.

  Keep Posting and be loud.

  I spend plenty of time with my family, my wife doesn’t have to work, she is able to be a mother and raise our kids.

  If you don’t know each situation with matco that everyone has had, dont look like an azz, dont assume.

  Jay, I call it how I see it, sorry if I hurt your feelings, by try being a man, this site is for men who can handle what is said. go away if you dont like it.

• Richard, quite possibly the dumbest thing on here saying you stopped selling boxes because of your dm. You know what I have issues all the time with boxes and you know Who I DON’T call is my dm. I call customer service or send Earl an email. EVERY issue I have ever had with a toolbox was resolved and I can bet I have more issues with boxes than you have sold! in fact I have bought over 40 boxes from Matco this year alone. So to stop selling boxes is foolish at best.

• Matco#1, perfect! it’d be like home! Haha

• Richard, junior was an excellent dm, I go back to what I originally posted all dm’s don’t know every dm, you know the guys in your region because you have conference calls once a week. Outside that you see the other dm’s twice a year, expo, then at dm meetings but most of the time you are hanging out with guys from your region. So to assume we know other guys would be like me assuming you are friends with the distributor in Moses lake Washington and you know everything about how he runs his business.

• I can’t recall ever having my DM take care of a toolbox issue either.. Or for that matter any issues at all.

• Tommy you sound like the ass in your last post, this site is for Men… I guess Debbie should leave now…. Sorry Debbie Tommy had betrayed you, you now must go, even better I would call Jerry against Tommy

• More on the Mac Tools lawsuit filed by Jerry Marks, Marks & Klein:

  MAC TOOLS Lawsuit Alleges Fraud, Labor Violations

  How the court rules re: allegations that uncompensated warranty work, repairs & repossession services by dbrs is a violation of the Fair Labor Standards Act (FSLA) could have some serious ramifications for Matco and other tool franchises.

• Thanks Admin – we will be watching that closely!!

  It is only ONE of the issues Matco’s distributors have.

  Merry Christmas!!

• Jay, I don’t know who you are? a DM or Distributor or none of the above, why the hell should I be the one to warranty the tool box? Rusting from the inside out. I did NOT build the box, MATCO Built the piece of crap. THey should warranty it.

  My first DM would ‘cover’ me on any warranty required. THis piece of crap DM now would do NOTHING! What a minute, he did come and repaint one for Matco, but it looked so bad, the customer traded it in on a used Snapon box.

  You know Jay, maybe your right, why the hell would I even need Matco, they won’t warranty anything that I BUY from them, they provide no service to me for my franchise. Training is NON-existent, Sales meeting were worthless. They stole from me every chance they had ..

  MATCO IS NOT A WORTHY FRANCHISOR – STAY AWAY!

• I find it comical that Mac is getting sued for NOT being a franchise for the same reasons that some on this thread want Matco sued for being a franchise. So, legal experts, what do you want?

• How the court rules re: allegations that uncompensated warranty work, repairs & repossession services by dbrs is a violation of the Fair Labor Standards Act (FSLA) could have some serious ramifications for Matco and other tool franchises.

• I am back!

  First Question!

  What do you do with DM or RM who FRAUDULENTLY represent themselves to a Franchisee?

  How many lives have to be ruined before our court system actually does something to defend people like myself?

  What should the punishment be for the DM or RM?

  Shouldn’t Matco be responsible for the behavior of its management?

  Statement : I know for a fact that in Arkansas the penalty’s are as stiff as prison time, damage awards, punitive damages and compensation for attorney fees.

  So why didn’t Matco management like Ernie Lauber and Mike Swanson know this about Arkansas franchise law when I drove all the way to Stow , Ohio (14hrs away) to prove the fraud and give them the opportunity to respond to all my allegations and resolve my situation amicably as it says in my franchise agreement.

  What should the consequences be for ignoring me and trying to get me to sign a piece of paper which would take away my ability to persue them legally and put a gag into my mouth should I choose to tell the truth about the events surrounding my career as a Matco Franchisee?

• All you people defending Matco without any real facts or details, just making personal attacks-

  What shoud a DM be doing out there? IF they can’t provide training assistance, they can’t provide warranty claim assistance, they can’t provide business assistance or any resurveying – WHAT DOES A DM DO?

  Now I understand why Junior, MAtco#1 and others were so good, they did NOTHING!

  Lets see, approx $5k for a new sign on, and 3-4% of distributor purchases. The only thing I see anything being done is 5-6 weeks to prepare a DM meeting.

• Tell the truth Todd!!!!! It is your right!

  Let Them suffer LEGAL consequences :)

  Merry Christmas!!!!!

• Whoops!

  The statement about amicably resolving conflict was from Matco’s termination letter and reads “Also , I would like to take this opportunity to express Matco’s desire to amicably conclude its distributor relationship with you.”

  It goes on to say that I should write a letter stating the issues to be addressed.

  I drove all the way there and had paperwork in hand to prove what I am claiming, only to be dismissed.

• Former, I beg to differ about your comment about doing nothing, just like I don’t know your story you sure the he’ll don’t know mine!

• Lets see, just s little snap shot…
  About 70 hours a week for eight years,
  About $20,000 a year in non reimbursed expenses…minimum
  What did that cover,
  Lunch for distributors when I would meet with them, prizes I would give away at sales meetings, prizes I would give away at different customer appreciation events that I organized for distributors in my district.
  Not to mention driving 13 hours across a couple states to have sales meetings.
  You see you guys birch about DM compensation, but just line your business you only look at short term benefit for your self.
  I cant speak for other dm ‘s on what they did or didn’t do, but if you are going to even attempt to put me in s category of lazy, then yes I will start attacking you and how you ran your business !!!!!
  Pathetic