MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• Todd if you had 650 headcount and you didn’t have 248 on the books it’s no wonder you aren’t doing it anymore…that’s like having less than 125 on the books on a 325 headcount route…maybe you arent as good as you think you are

• So Matco#1

  Robert can tell me his side of the story which kind of refutes your claims and paints a gloomy picture for Matco.

  Lets say Robert did skip out for a month like you claim maybe he had family issues? Hey , maybe a new Regional Manager was asking him to do unethical things that he thought was wrong! The pressure of betraying those whom he put in business and the guys whom helped make him a number 1 District was too much for him to bear.

  Maybe he was just a lousy TOP District Manager in the SOUTHWEST Region.

  Gee! I wonder what others will think when they read this post?

  ■MATCO#1 on December 27th, 2011 5:04 pm
  Todd, sorry was a little bust selling tools and driving across town to deliver a tool sorry I didn’t immediately respond to your post.

  I am fully aware of the form…as a former DM I filled out many. I don’t need to, and don’t consult with Matco on anything I say or do. See you don’t realized why I am on here and sometime when I have time I will discuss it, but right now I am at a ford dealer for the next 2 hours so I am a little busy

  In this above statement you made a claim that you know what these Drop/Add froms are and you filled out many. Then you go on to say that you don’t need to and don’t consult with Matco on anything you say or do. So the forms are not really necessery to secure a distributors route?

• Todd, please explain what I denied. I tried to explain what a Distributor Plus is, but just as I thought, you didn’t understand. I’ll spend no more time with it.

• Matco#1

  Not Jealous! I just no someone else who bends the truth with Matco, NOW. Anyone can doctor their head count and remove customers that don’t do business with them to hide their actual numbers but that is not Matco policy either!

• Tommy, what was I testy about?

  As for “it’s coming”, if it was, it would already be here. I’ll leave this business when I choose, on my terms.

  And yes, I will continue to sell what my customers want, and direct them to what I feel is the best for them. That’s why I’m successful.

  Just sent in warranty returns. My packing list said $8700, and that’s what I got, almost to the penny. They returned one item I forgot to enter into my computer. No problems with warranty. Sorry that upsets you.

• My problem is we never had established Distributors in our area for Matco. I was having to run a route my previous Distributor ran in three days. To add to that 6 Snap-On Distributors with over 50+ years experience running against 3 Matco Distributors with 3yrs. exp. It was like sending a guy with a pea shooter into an armored tank battle. But Hey! I outlasted 3 of them with Tim Novak frauding my franchise.

• Oh Kevin! This statemnet about tool returns is ABSOLUTELY true! I wish we could upload paperwork onto this website I could make you guys look like total OBC members for sure then. I could prove to everyone then the disparity between reality and fiction.

• No Todd, you accused me of being a Matco employee, which I am not, that’s why I don’t consult with Matco. However when I WAS a dm I had too.

• Matco#1

  I never accused you of anything!

  I stated by your own statement that you were saying you were solely dependent on Matco to be successful! Which I know to be a crock of BULL! If you can make it with Matco you can make it with anyone. The facts are that Matco fabricated info to terminate me as a Distributor. You can’t sit here and honestly say you as a DM did a Drop /Add for every account your Distributors called on and secured them on their route list with signatures by both parties. Go ahead and make a false claim like that when there is no form in a UFOC to back that up. You admitted you received training on these forms but again they don’t exhist in Franchise documents. There is no distributor training on them as well.

• M- MATCO

  D-DISTRIBUTORS

  A-ALWAYS

  C-COMPLAINING

  THATS WHAT MDAC STANDS FOR

• Todd, yep put your spin on it and try and accuse me of not doing my job. When a distributor called and asked mr to put a shop on his route I did a territory adjustment.

  Todd I an done arguing with you over whether I did my job, I did! Maybe that’s why I am still here and your not!

• Todd said: “Oh Kevin! This statemnet about tool returns is ABSOLUTELY true! I wish we could upload paperwork onto this website I could make you guys look like total OBC members for sure then. I could prove to everyone then the disparity between reality and fiction.”

  Are you calling me a liar? I get paid for what I turn in. That’s “probably” because the warehouse has a list of OBC members that get special treatment, but the WMD list always gets screwed, right?

• So Tommy, from your description, you are an MDAC member?

• Yea I am still employed by them , just as you are.

• Lol…Kevin

• Tommy you are employed by Jerry, once again lying.

• “I saw at as a dm and I see it now, whenever somebody is doing good, the bottom feeders always say it’s the route? So I will tell you what I tell everybody, it’s for sale!”

  WOW matco1…………You were a DM! instead of helping out DBR’s to become successful you would just as rather trash their life and tell them their route is for sale. Typical DM indifference.

  This is probably why Todd’s DM went AWOL. He probably had a little heart left and actually felt guilty about ruining families futures. Imagine that, a remorseful DM ? Not Matco material.

• Gary, you obviously misunderstood my post. I said if he wanted a successful route he could buy mine! I didnt say someone elses route was for sale.

  See whenever a dbr does good, people assume its the route, god forbid someone succeed.
  Havent you read the posts. Everytime someones says they are doing good, the bottom feeders (tommy) say, yep, you have a good route.

• Matco1, never stated I work for Jerry, I do work for Jerry and the gang, just as Debbie,guest and everyone else, as I said before read between the lines. Get an education, get a degree as some of us have.

• Tommy what’s your degree in?? Parasitic living off other people?

• Tommy Says never stated I work for Jerry, I do work for Jerry and the gang,…What the hell is that?

  I do have a degree Tommy. Plus additional credits that YOU Paid for

• 10 Characteristics of Successful Salespeople

  1. They are persistent. Selling or running a business for a living requires a tremendous amount of persistence. Obstacles loom in front of us on a regular basis. But it’s what you do when faced with these barriers that will determine your level of success. I believe it was Brian Tracy who once said that a person will face the most challenging obstacle just before they achieve their goal. The most successful people in any industry have learned to face the obstacles that get in their way. They look for new solutions. They are tenacious. They refuse to give up.

• 2. Successful sales people are avid goal setters. They know what they want to accomplish and they plan their approach. They make sure their goals are specific, motivational, achievable yet challenging, relevant to their personal situation, and time-framed. They visualize their target, determine how they will achieve their goal, and take action on a daily basis.

• 3. Great sales people ask quality questions. The best sales people ask their clients and prospects plenty of quality questions to fully determine their situation and buying needs. They know that the most effective way to present their product or service is to uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

• 4. Successful sales people listen. Most sales people will ask a question then give their customer the answer, or continue to talk afterwards instead of waiting for their response. Great sales people know that customers will tell them everything they need to know if given the right opportunity. They ask questions and listen carefully to the responses, often taking notes and summarizing their understanding of the customers’ comments. They have learned that silence is golden.

• 5. Successful sales people are passionate. They love their company and they exude this pride when talking about their products and services. The more passionate you are about your career, the greater the chance you will succeed. The reason for this is simple—when you love what you do you are going to put more effort into your work. When you are passionate about the products or services you sell, your enthusiasm will shine brightly in every conversation. If you aren’t genuinely excited about selling your particular product or service, give serious consideration to making a change. You are not doing yourself, your company or your customers any favors by continuing to represent something you can’t get excited about.

• 6. Successful sales people are enthusiastic. They are always in a positive mood – even during difficult times – and their enthusiasm is contagious. They seldom talk poorly of the company or the business. When faced with unpleasant or negative situations, they choose to focus on the positive elements instead of allowing themselves to be dragged down.

• 7. Successful sales people take responsibility for their results. They do not blame internal problems, the economy, tough competitors, or anything else if they fail to meet their sales quotas. They know that their actions alone will determine their results and they do what is necessary

• 8. Successful sales people work hard. Most people want to be successful but they aren’t prepared to work hard to achieve it. Sales superstars don’ t wait for business to come to them; they go after it. They usually start work earlier than their coworkers and stay later than everyone else. They make more calls, prospect more consistently, talk to more people, and give more sales presentations than their coworkers.

• 9. Successful sales people keep in touch with their clients. They know that constant contact helps keep clients so they use a variety of approaches to accomplish this. They send thank-you, birthday, and anniversary cards. They make phone calls and schedule regular ‘keep in touch’ breakfast and lunch meetings. They send articles of value to their customers and send an email newsletter. They are constantly on the lookout for new and creative ways to keep their name in their customers’ minds

• 10. Successful sales people show value. Today’s business world is more competitive than ever before and most sales people think that price is the only motivating buying factor. Successful sales people recognize that price is a factor in every sale but it is seldom the primary reason someone chooses a particular product or supplier. They know that a well-informed buyer will usually base much of her decision on the value proposition presented by the sales person. They know how to create this value with each customer, prospect, or buyer they encounter.

  We all have what it takes to become successful. Are you ready to make it happen?

• Great posts Matco#1!

• MATCO#1, Excellent post. Now, if the WMD would honestly admit, even to themselves, how many of those 10 paragraphs actually applied to them, they may find the root of their failure. Problem is, they did everything perfect, in their own mind.

• I’ll save the WMD the trouble..

  Those are LIES, don’t believe that stuff. Keep focused people, it’s all make-believe!!

• SUE, SUE, and SUE some more! That’s how we work hard… (WMD)

• Each year we are asked to sell tickets to the NHRA National Event Drag Race.  There is NO margin on these tickets, meaning we sell them for cost – despite the fact we give the customer 7 weeks to pay.  In addition, we are expected to run a contest where We give away a pair of tickets to the race. Of course We PAY for those tickets!  We make NO money on these sales and it COSTS us money to give tickets away.

  It should either fall under uncompensated labor and/or advertising fees!

  Worse, I sold the MOST race tickets last summer.  I was named ‘Distributor of the Race’ meaning I had to BUY myself tickets to the race!  Oh I did get my picture taken with the driver of the Matco dragster.

• I’m sorry guys…

  Matco #1-Your SO inspirational !!! Stop IT! Man you are GOOD! You otta be a DM!

  Man! I wanna go and cash in another CD so I can give Matco another $100K. I wanna do $14k a WEEK!

  Its funny if You do as you say and Kevin is also so successful. The National Purchase Average is 75 % controlled by the top 50 Distributors.

  Again, its simple math (keep up kevin), 50 good routes in the country. 500 mediocre routes(keep’em hang’in there) and 800 pieces of shit. But NOT for Matco! They all went for the same price :) Cha Ching!

  No problems here, I got what I want out of Matco and then I spit then to the curb.

  Out of the last 10 years, the last 3 have been very bad for Matco, Internal and Distributor wise. I know of many employees that left because of internal issues, lay offs and disgruntle employees.

  I think Danaher is willing to let the ‘liability’ go. Danaher is $50B company, they don’t need Matco.

• I think the below post from Tommy needs to be repeated!
  Todd A. Peterson on December 28th, 2011 11:04 am
  ■MATCO#1 on December 28th, 2011 9:28 am
  That’s good former, a lot more people would probably do the same as you except for the fact with Matco on the side of the truck I can run double if not triple the business as I would do without it, I don’t have to carry my own contracts and hopefully other dbr’s collect my skips….so far only been an issue with one guy.
  Matco#1
  Do you realize by your above statement that you are saying that the reason you are successful is because of Matco and not your own hard work on the franchise you own? I know better, right? You are stating that Matco is the reason your franchise is successful and that is not true, Right?
  You know in one breath you state we have failed our franchises and in one statement you claim your success is because of Matco.
  I think these new Distributor Franchisee prospects deseve the truth. That name on the side of the truck enslaves you to BUY from one company Matco. That company controls pricing. That company controls MDBS. That company tells you when and where you can do business! That company controls PROFIT margin!
  Think about about it! When you log in time stamp through MDBS. When you make a sale time stamp through MDBS. When you quit time stamp through MDBS.
  When you start your franchise did you choose your customers? NO!

• Some are quick to post They are successful because They work hard

  They then post failed distributors must just be lazy

  Then they post They are successful because Matco is on their trucks.

  Which is it???

  Hard working independents are successful,
  Hmm

• Made a lot of money running a promo and gave 2 tickets away. The guys went nuts to try to win them. Antron and the boys at Shoemaker Racing did a great job.

  I’m just a failer per jerrys boy tommy and I made money you are your wisdom debbie should have made a killing.

  Did some customer relations and sold a tool box. What did you sell Debbie?

• http://www.tooltrucks.com

  Wonder who has the most listings of used trucks?

  Seems a lot of folks have been deparitng Matco…

• Haha imagine that!!!

  THEY dont get it, again!! WMD you’re too much!! You people can’t be serious are you?!

• Debbie you are good at repeating posts….but I have a question why in the world do you take payments on race tickets….and 7 weeks at that.

  Matco does not control pricing on race tix…Dsr does, Matco doesn’t make a dime…. It used to be we had to write a check at the time we got our tickets. Now you get the tickets 2 weeks ahead of the race, you are billed 3-4 weeks later and since it goes on your toolbill you have / weeks to pay….so in reality Debbie if you are foolish enough to accept 7 week payments on the tickets your customer would only you one payment anyway.

  Former anyone could do that. So how did you determine 75% of the avg is controlled by 50 out of 1500 dbr’s. In elementary school they teach you avg’s you must have been absent that day

• Debbie waiting to see your truck on there.

• I dont know of too many independants that make it.

  Successful because I work hard Debbie and have brand recognition on my truck.

  How many guys do think would have given you the time of day, on your first day, when you pulled up with Deb’s Tools on the side….not many!

  You build relationships, trust, dependability and that leads to success. But having the ability to sell thousands of dollars in tools, and toolboxes to customers without liability is AWESOME! Name one independant that can do that. Yeah they can sell a gearwrench set for $10 cheaper, but how many wrench sets does he have to sell to equal just one toolbox sale, or one PSA contract for $5,000….A lot!

• What did the race tickets do for me…well lets see.
  Sold a 4325NHRA box with hutch, gave him a ticket.
  Sold a 6325 with side locker, gave him 2 tickets, then last week the guy working next to him ordered (2)6025sl, for his 6325 so they both could go to the races again this year.
  Sold 8 tickets at a Firestone, gave 2 away, and in the same month sold over $15,000 to 3 guys there.
  So we are the only tool company that promotes the race program with hospitality, Antron and the entire team are the best, you need something, you get , it leads to thousands of dollars in sales, and Debbie finds a reason to Bitch, I think the picture is pretty clear why her business is failing.

• matco#1, long time standing rule in the tool biz… Sales equal collections.

  You collect 14K, now what do you think that does to the average? That must only mean that you sell 14K / week. Do you want me to slow down?

  Or you don’t really sell 14k a week, otherwise you’d be out of business soon.

  Example, 100 distributors sell 14K a week, ( i’m only assuming somebody is doing better than you :) ) Thats over 45% of the national average. That would leave the other 55% to the other 1200 distributors. They would ALL (on average) be BELOW the national Average.

  Everyone get the calculator out and take a look.

  I’m sure they will try and convince you that YOU too can do it. Trust me… ITs right here in the brochure… It’s GOT to be true.

• Former said: “Again, its simple math (keep up kevin), 50 good routes in the country. 500 mediocre routes(keep’em hang’in there) and 800 pieces of shit. But NOT for Matco! They all went for the same price Cha Ching!”

  I’m trying to keep up, but your logic isn’t so sound. I have two franchises, and didn’t pay for either. What did you pay for yours? Did you actually have to buy an inventory? Well hell, that must be the franchise fee- it’s not like you can sell those tools or anything.

• In my town everyone can get tickets at Summit Racing for half price of what I offer.

  I don’t know where you are from, but a responsible customer doesn’t buy a $7000 box because he got 2 free tickets to the race. You are not the only tool company to sell race tickets. I’m still trying to figure out how my friends get FREE tickets to the race from Budwieser and I have to BUY MY tickets.

  I’m sorry , you ‘said’ it, I need to train myself, “I MUST BELIEVE IT… I MUST BELIEVE IT… HE WOULDN”T LIE TO ME…

• Anthony on September 30th, 2011 4:49 pm
  I started a Matco Tools business and have been unhappy ever since. I came across the below and find it to be completely true…………

  Gary on November 12th, 2011 6:00 pm
  A class action lawsuit is in the works right now. It is time to put your foot down and let Matco Tools know that distributors are sick and tired of their illegal, and unfair business practices.

  Paul on November 15th, 2011 11:06 pm
  Fighting with kevin will not get you anywhere he is what he is. Happy with 2 trucks (great). He does not have the same agreement we have. He has the old agreement which was much different then the current one. Regardless arguing with him does not help the cause. I have owned several businesses (good and bad) but this one was completely a miss leading venture. Matco is selling you a francise based on the past not on current economic situation. The question is what can we do about it now? Keep doing what we are doing and pray it gets better or bail and lose whatever else we may have left?
  Todd Allen Peterson on November 16th, 2011 4:01 pm
  I was a distributor for 6.5 yrs. I was a top distributor 2004, 2005 and 2006. My highest sales were in 2005 when my District here in Arkansas was #1 and I was 41 out of over 1500 distributors. So why then would Matco allow a District which had not been #1 to have a new Reional Manager who terminates the District Manager who created a #1 district?
  carl on November 16th, 2011 9:41 pm
  It is mind boggling what these folks have done, the scope, and range. SYSTEMATIC FRAUD. IF THERE IS LITIGATION I WANT IN !!!!!!!!! I’m calling Marks NOW!!

  Gary on November 18th, 2011 9:51 am
  The bottom line is Matco makes a financial gain from new starts collecting interest, and several other “fees” that are charged before the new DBR even hits the streets.
  Recruiting is a HUGE priority for Matco. It has to be to keep a fresh supply of warm bodies for the “grinder”. Did you ever stop to think why?

  Paul on November 18th, 2011 7:28 pm
  If you have not read this please do. It is the complaint filed in court. It sheads light a lot more then just bank loans. It is a shame.
  http://www.unhappyfranchisee.com/matco-tools-class-action-lawsuit/
  Don on November 19th, 2011 8:37 am
  Thanks to all of you……….I was just about ready to go with a Matco franchise, my contact is supposedly putting together a business plan and calling on Monday. However after discovering this site, I am contacting him to let him know that I am not going to go through with it. I already had some concerns and questions and it would have taken every dime I have plus a loan that I was quickly told “Matco” would handle to just get started. Thanks again. I thought I was fixing to do something great. At 61 it would have been a huge mistake.
  Don

  EXACTLY why we are here! 

  ALL within 10 days of the start of this conversation!!!

  Now, 8 weeks and almost 2500 !!!!! Posts later
  there are those STILL trying to say that there is NOT a problem!

  Sad, it is SO apparent – THOUSANDS of posts,
  Multiple lawsuits by multiple attorneys…..

  THERE ***IS*** A PROBLEM!!!!!

  …. and a thousand more matco damage control posts
  will ONLY solidify the FACT ;)

  Good night boys…