MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• Richard don’t know why it goes away. Did the same for me, when I left the truck the first time, the problem is, it doesn’t come back once you go back on the truck either.
  I guess at that point you have to send letters to the skips. If a new guy took your route, I would meet with him, see if he will collect your money, its an easy 25% for him.

• Called one in tonight for Friday. No box just tools… sold him the box last summer. Three boxes in the same shop in 4 weeks. Man that was fun. The Snap on guy still will not wave to me.

• i see where it would hurt his sales. since he was collecting my money it would be hard to sell the guy more tools.
  i did learn that if you had a problem collecting someone elses money then you would probably have issues collecting yours.

• thats a lie, he does the one finger wave. you just dont see it, :)

• Wow, if somebody new happens upon this site the opinion they will have of Matco, in general – will be sad. Why would ANYONE want to be part of s company like this?

  Just like high school – completely juvenile!

  The “jocks” – the ever SO successful DBRs –
  Come off as condescending and arrogant
  Come off as completely compassionless and completely
  oblivious to the realities of everyone else’s life
  They totally can’t understand a world where hard working, honest
  DBRs aren’t living their dream

  Unbelievable to me that THEY cannot even concede the possibility
  that there may actually be a REAL problem!

  So childish, and when they stomp and make a scene- they just don’t
  realize they are really hurting their OWN credibility

  IF something was not wrong, if Matco was not committing systematic
  Fraud Againts Hundreds of distributors – well then nobody would be posting
  personal insults at all hours

  Several attorneys have taken and filed several serious lawsuits!
  Just as they have done and Won in the past!

  Past suits have been kept under wraps, erased from existence by Matco’s
  damage control squad – sorry no more

  HUNDREDS of voices, hundreds of lawsuits- the
  Fights on the playgrounds are just tears in the ocean

  The tide HAS turned, Matco is drowning…

• Why is it , Mike Ramey and Darryl Pritchett’s names keep popping up, could there be a scam there?

  Could they be matco’s problem or a portion of?

  Sounds like these scams by matco are everywhere.

  Thank you Don, for your input, please help us spread the word about matco, heres an outsider, telling us his story about matco.

• The defenders are really concerned about this site and losing their franchise. They try to show that they are happy, which in fact they are not, thats why they are here.

  THEY HIDE BEHIND US TO SEE WHATS GONNA HAPPEN. THEY ARE NOT MAN OR WOMAN ENOUGH TO COME FORWARD AND BE A PART OF US.

• * * * * * * * * * *

  In 2012, many thousands of individuals will consider investing their time, money and energy into becoming Matco Tools franchise owners.

  Hundreds, many of them military veterans, will move forward with that decision.

  UnhappyFranchisee.com would like to put together a post titled (10, 12, 15 25?) “Things You Should Know Before Buying a Matco Tools Franchise.”

  We would like to base this post on your comments and opinions.

  What do you wish someone told you before you became a franchisee?

  What does a prospective franchisees need to know (that salespeople might not emphasize) to make a fully informed decision?

  What questions should they ask?

  What warning signs should they look out for?

  For the next few hundred comments, please direct your comments to helping us answer these questions.

  The purpose of this post will not be to necessarily dissuade people from becoming Matco Tools franchisees, but to help them make more informed decisions and to have more realistic expectations as to what to expect and what it takes to succeed.

  Thanks,

  ADMIN

  * * * * * * * * * *

• Matco places emphasis on the List of Calls of at least 325 potential customers. One thing that may not be discussed or considered is ‘Quality’ of that list.

  I have many customers that are in their 50’s and 60’s and their tool buying days are coming to a close. On the other end how many on the list are tire techs or lube techs that may never progress in the business?

  Be aware of your potential customer base and their tool purchasing power, their income level, their desire to be a automotive or truck technician, many just need a job and have no desire to pursue a career in the industry. Others are truly pursuing a career.

  Economic conditions vary across the country. Not sure how you can investigate it but are your customers credit worthy?

  Analyze the shop on your list of calls in which these people work.

  Is it just a small mom and pop shop, minimum wage/no benefits shop with a high turnover, or is it a High end progressive business, focused on quality, education and providing for future growth for their employees. These facts will help determine the quality and stability of your potential customer.

  Be honest with yourself, out of the 325 potential customers, how many can afford to pay you to the terms necessary for you to survive the business. You need quality businesses with a low turnover rate.

• I wished they would have been honest when sitting at my table, discussing the pro’s of becoming a matco distributor.

  Signs to look out for;

  1. misleading, lies and decit
  2.district and regional managers ignoring you.
  3.overinflated head count, go to the shops listed and count the techs for yourself, do not include road techs that are never there, for example.
  4. ask when you are given a shop in between distributors, and neither want goes to that shop, ask why?
  5. check to see if you are going all over town, because the d.m. will try to find failed shops , just for headcount.
  6.check the laws regarding repo’s, the d.m never stated it was against the law to repo in fla, and you can not sell the techs personal posession, as I was told I could do.
  7.the fact they take you on a ride with a distributor who has a excellent territory and they pick who they want you to ride with.
  8.the fact that the veterans are on the old system of doing everything on paper and not being on matco’s computer system, you may have a skip that goes into that territory and never know it, because the veteran is not on mdbs, happens all the time.
  8.the fact that the d.m. may live hundreds of miles away and he is not always availible to help in a timely manner for a warranty concern.
  9. the fact you are always threatened with your franchise, buy outside, not at npa, they look for any violations to pull a franchise.
  10.the fact that you do warranty repairs for free.
  11.the fact the hotels prices at expo are inflated to cover matco’s cost.
  12.the d.m pressures you at tool meetings to buy,buy,buy, whether you need an item or not, because he gets commission.
  13.the fact the d.m;s are not properly trained, my d.m. could not write a contract.
  14.the fact they ignore you, if you have an issue they may or may not get back to you.
  15.the fact my d.m did not disclose what I could make every year, but the d.m from tampa told me I could sit on my butt and make 75k every year.why would one disclose and one would not?
  16. the fact that matco would tell you not to open a truck account with a guy who would not give his social or phone number, but the trainer turns around and does just the opposite.
  17.they will not allow you to chose your starter inventory, because they try to fill your truck up with outdated, returned or old items.
  18.they wont tell you whether your how ,any many distributors were in the territory before you and whether they were successful or not.
  19. the fact the d.m dosen’t visit every shop when doing a head count, some he will call and some he just copies from previous records.
  20.turnover rate is high
  21.the fact they approve someone for credit and want to charge you for it within 90 days of termination, when in fact you did not approve this person,matco did.
  22.DO NOT BUY A FRANCHISE.

• Thanks Former Distr & Tommy,

  I’ll make the first on the list things one should know/check out regarding List of Calls.

  If others have tips or warnings, please add them here.

  How many does Snap-on include in their LOC? Does Cornwell & Mac operate the same way, with a LOC?

• Snap-On gives you a loc of 225 .
  they also have trainers, trained in areas of diagnostic, to go to shops to promote their equipment.

• If you have info, tips, warnings etc. for prospective franchisees regarding List of Calls, what they are, importance, how to check/assess/negotiate please add them below or (better) directly on this page:
  http://www.unhappyfranchisee.com/mobile-tool-franchise-loc/
  It’s a work in progress and will include future tips, etc.

  If anyone has questions, comments, complaints about comment moderation, etc.feel free to email UnhappyFranchisee[at]gmail. Those comments won’t be published here. Thanks!

• What a joke!
  Hear no evil, see no evil.
  Sincerely admin

  [Feel free to share all that is great about the Matco Tools franchise here:
  http://www.unhappyfranchisee.com/matco-tools-franchise-defenders-speak-out/

  Feel free to to post advice for new franchisees regarding List of Calls here:
  http://www.unhappyfranchisee.com/mobile-tool-franchise-loc/

  If you would like to make personal attacks, insults or discuss your Expo travel plans,
  feel free to start your own blog. ADMIN]

• Former very good points!!!

  Another thing to consider is “How Long” have your competitor’s been in business.

  While I am sure you will be great at selling tools, if your competitor’s have been in business for a LONG time don’t expect them welcome you into shops and compete with their customers. Their established relationships with customers in the shops will make it take even longer for you to business with them. Remember, Techs will buy cheaper product with good quality but they do wnt to buy from someone who is going to be around when they have problems.

  Multiple competitors! If you are thinking about becoming a franchise owner in this situation BEWARE! If you are only given the MINIMUM your Franchisor estimates you need to become successful and have multiple competitors you are not going to make it.

  Think about IT! If you have two or more competitors already in that shop one competitor is reaching the high end techs and one is appealing to others who feel their prices are better. Now, you can appeal to both but it takes TIME!!!

  TIME!!! is another key factor in this decision. Most companies require that you put X amount of dollars in an account called a Reserve Account so that when you start your franchise and lend out money you are able to buy the tools you sold to sell to someone else from your supplier. Most people’s impulse is to spend money they have and when that Reserve Money comes in you think you have money but you don’t. You have your Reserve Account money!

  Another reason time is a factor is because if you can’t make X amount of dollars pay yourself and buy tools your business will fold. This means you only have a certain amount of time to hit your break even.

  Break Even. Is how much money your business has to make to stay in business. The more money you want to make the harder it is to break even. This is probably one of the most important factors of becoming a franchisee. Whom ever you choose as a Franchisor they will not want you to see this aspect defined. They will have these mounds of papers to confuse you explaining all the factors necessary to reach a Break Even. But it is simple. How much do you need to survive in a month $3500? Let’s use this as our example.

  How much do you have to sell to make $3500? If you make 35% commission on your product you would have to sell $10,000 worth of tools and collect all of it within one month just to pay your bills. THIS IS NOT A BREK EVEN!!!

  What about a Franchisees Monthly expenses? Fuel, Office Supplies, Tool Truck, Insurance, Advertising, Taxes, Food, Fees,Attorney, Accountant. Let’s say $3,500. So you have to sell almost $10,000 in tools and collect it to pay for Business Expenses! Wow! We still haven’t hit the Break Even Point!

  How much money do you want to profit from buying a tool Franchise on a monthly basis? Let’s say $3500.00 again you have to sell and collect $10,000
  worth of tools to pay for that! We have BREAK EVEN! $30,000 a month.

  $30,000 a month equals $7,500 per week. How much money is that per week per customer.

  Let’s say you have 350 customers from your franchisor and ALL 350 paid you. How much money do you have to collect from each to get $7,500 you need? ANSWER $21.43.

  What if you collect from half? ANSWER $42.86

  Now factors not taken in to consideration: What you buy at Meetings, what you re-buy that was not in your start-up inventory, how many people actually honor their agreements, people who buy and you never see them again, EXPO’s or Tool Conventions.

  The above is just a model! But acurately depicts what you have to consider when becoming a franchisee!!!

  Now back to TIME! if you have multiple competitor’s in a shop already and you are starting your first week “HOW MANY ARE READY TO BUY FROM YOU?”

  Answer: This would depend on HOW LONG it has been since the company you are representing has had a distributor there and HOW MANY have come and gone over a 20 year period. Your odds of succeeding are much greater if you take a franchise with a franchisor that does not ROLLOVER its Franchisees on a regular basis and does not have Distributors that REVOLVE like A TURN STYLE.

• Economic conditions of a area MUST be considered!
  Regardless of the stories otherwise, one MUST
  consider the reality of the buying ability of their potential
  customers. Research the average income of your prospective techs
  As simple as a phone call or looking in the Want Ads
  If the local shop is only offering $10 – $12 hour and it I’d FLAT rate-
  How much will REALLY be left for these guys to buy tools ??
  I know guys that simply can’t afford a $25 weekly payment
  Hell that is $100 bucks a month!
  Then there are the techs on a LOC that are seasoned
  veterans, they have a lot and NEED LITTLE!
  Ask yourself can you really get 200 of the guys that make
  so little to spend $25 week, every week?

• Good Point Debbie!

  Ask yourself How Long can I sell to 325 of the same customers every week before I have saturated them with tools. If I have multiple competitors this makes it even worse. Remember in a Matco contract they state and you agree, whether you know it or not, that Matco does not guarantee a 325 customer head count and is not obligated to get you more customers should you fall below that mark.

• Post updated: http://www.unhappyfranchisee.com/mobile-tool-franchise-loc/

• Hey Todd,

  If the ADMIN will allow me to say 13 years and still going strong

• Cary Devitt has reminded me of a VERY IMPORTANT thing to consider before buying a Matco Franchise.

  Make sure your agreement is the same that other Franchisees will have. How is a Distributor to compete with a guy who has a totally different agreement than you have. What if his agreement is more Franchisee friendly than yours. Read your UFOC VERY carefully! It will tell you more about the Cary Devitt’s of Matco and you will be Astonished by what you are expected to do when you run next to a Charter like Cary Devitt. That being said, if Matco doesn’t keep somebody happy HOW CAN THEY SALE FRANCHISES?

• Snap on potential customers 225 headcount

  Matco 325 potential customers

  1/3 more I will take it!

• Not so fast.. I have 240 customers in a snap on route and have 185 guys on the books.

• Todd

  What???? I renewed my franchise 3 years ago….. I have to abide by the same guidelines that new starts do. At least what new starts had to abide by 3 years ago.

  You were misinformed by the WMD.

  All I am saying is that you can make a great living with a 325 start and after my 10 year survey I was still within 10 potential customers of the 325. I have been in the top 50 for the past 5 years??????

  I am not a charter distributor (13 years)

  ADMIN, your shock collar works good. still wish you would post my “FACTS” from last night potential distributors need to see both sides

• Matco#1 brings up another good point to think about when deciding on a Franchise.

  Matco has 325 guaranteed customers to call on. Snap-On only has 225.

  Let’s look at Matco and 325. Matco Distributors are outnumbered 3 to 1. Less than 1500 Distributors for Matco. More than 4500 for Snap-On.

  What does this MEAN? SATURATION. Snap-On has it Matco wants it.

  Matco gives a Distributor more customers as a way to HELP the Distributor stay in business. If Matco puts a new distributor in an area with Snap-On saturation at only 225 head count that Distributor would be doomed to fail. My experience tells me that if you are in an area that has not been able to keep Matco Distributors in business 325 may not be anywhere near enough.

  Snap-On and 225. Snap-On has market saturation on their side. Getting a route with them is like getting guaranteed accounts from the start. More customers out their are already giving them money and have Snap-On tools in their box. Snap-On also creates a lot of their own specialty tools in their own plants.

  Matco also counts a lot of NON VIABLE customers as head count on LOC.

  Lube techs , shops with illegal customers without socials, body shops. Folks that Matco credit will not approve for accounts.

  Traditionally Snap-On gives out more viable head count.

• Wrong again Todd,
  Cary is NOT a charter distributor, (another assumed “fact” from the WMD) he must follow the same guidelines as me and every other new start today. Do you assume that because he is succesful and been in business as long as he has that he must be a charter?? Its the same assumption you placed on Kevin and his brother.. Here’s an idea, Carys been a franchise distributor for 13 years. Three years ago he had a survey done at his 10 year and Matco renewed his franchise. Wow pretty straight forward..

  Wrong again Todd,
  Head count.. Here in our small town we have 3 Matco distributors, and 4 snap on.. While the three of us do pretty damn good with our 325 apiece (975 total), that leaves 4 snap on Dbrs with 225 apiece and only (900 total)!! So we have 4 competitors that are trying to make a living on less than what we Matco Dbrs make on 3!! And youd never guess, but the same snap on route has changed distributors 8 yes 8 times in the last 13 years!! So where is the “NON VIABLE” head count here??

  So whats wrong with this picture Todd?? That’s right, nothing if you’re a self motivated Matco distributor..

  Even though these are cold hard facts, some people would rather let failed Matco Dbrs give advise on going into business than let successful ones share what they know..

• Happy New Year friends, just a reminder please
  sign up at http://www.ladymatco.com and Join the Matco
  Distributor’s Association!
  Our first newsletter will go out in January 2012.
  Ideas, article submissions, resource contact information:
  is all welcome.
  No fee to join, newsletters will be sent via email, YOUR contact information
  and email address will be kept confidential.
  Thank you!

• Todd

  3247 “US” snapon distributors in 2011, 237 are employees. Not a bad guess todd only about 1500 off the facts. their world wide numbers look pretty good, look for yourself. http://www.entrepreneur.com/franchises/snapontools/282805-0.html. Not really sure why you drug snapon into this I thought your problem was with matco.

  Snapon plants? Humm

  Todd says

  Lube techs , shops with illegal customers without socials, body shops. Folks that Matco credit will not approve for accounts.

  Lube Techs, Body Shops???? They are some of my best customers. Matco credit doesnt have to approve TP accounts infact a well balaced distributor should only have about 25% total PSA business.

  Than you admin for allowing me to post

• Happy New Year friends, just a reminder please
  sign up at http://www.matcotools.com/franchise/ to join the real distributor association
  Our newsletter the Eagle will go out in January 2012.
  Ideas, article submissions, resource contact information:
  is all welcome.
  No fee to join, newsletters will be sent via email, YOUR contact information
  and email address will be kept confidential.
  Thank you!

• Todd A. Peterson on December 30th, 2011 5:06 pm

  Cary Devitt has reminded me of a VERY IMPORTANT thing to consider before buying a Matco Franchise.

  Make sure your agreement is the same that other Franchisees will have. How is a Distributor to compete with a guy who has a totally different agreement than you have. What if his agreement is more Franchisee friendly than yours. Read your UFOC VERY carefully! It will tell you more about the Cary Devitt’s of Matco and you will be Astonished by what you are expected to do when you run next to a Charter like Cary Devitt. That being said, if Matco doesn’t keep somebody happy HOW CAN THEY SALE FRANCHISES

  Todd just FYI Cary is a franchise, always has been always will be!
  I am also a franchise with over 13 years on a truck

  And if you would have made it to the 10 year mark you would realize that every ten years you have to sign a new agreement with Matco that is the same as the new franchisees

  Todd A. Peterson on December 30th, 2011 9:52 pm

  Matco#1 brings up another good point to think about when deciding on a Franchise.

  Matco has 325 guaranteed customers to call on. Snap-On only has 225.

  Let’s look at Matco and 325. Matco Distributors are outnumbered 3 to 1. Less than 1500 Distributors for Matco. More than 4500 for Snap-On.

  What does this MEAN? SATURATION. Snap-On has it Matco wants it.

  Matco gives a Distributor more customers as a way to HELP the Distributor stay in business. If Matco puts a new distributor in an area with Snap-On saturation at only 225 head count that Distributor would be doomed to fail. My experience tells me that if you are in an area that has not been able to keep Matco Distributors in business 325 may not be anywhere near enough.

  Snap-On and 225. Snap-On has market saturation on their side. Getting a route with them is like getting guaranteed accounts from the start. More customers out their are already giving them money and have Snap-On tools in their box. Snap-On also creates a lot of their own specialty tools in their own plants.

  Matco also counts a lot of NON VIABLE customers as head count on LOC.

  Lube techs , shops with illegal customers without socials, body shops. Folks that Matco credit will not approve for accounts.

  Traditionally Snap-On gives out more viable head count

  Now Todd, my 2 snapon competitors that each have part of my route have over 350 plus customers to make a living, they keep being given more and more….what used to be 4 225 headcount routes are now 2 for them, you do the math…

  and Snapon does there count using the same method as Matco, counting every head that may by tools.

  Todd A. Peterson on December 30th, 2011 3:23 pm

  Good Point Debbie!

  Ask yourself How Long can I sell to 325 of the same customers every week before I have saturated them with tools. If I have multiple competitors this makes it even worse. Remember in a Matco contract they state and you agree, whether you know it or not, that Matco does not guarantee a 325 customer head count and is not obligated to get you more customers should you fall below that mark

  Well Todd I have had the same route for 13 years, the same customer base, with some moving on and replaced by others….but they seem to just keep buying tools.
  Infact every year business seems to grow with these customers year after year…….

  So my thought on this statement is that it is an excuse, as the tool world has evolved for hundreds of years(as well as what my techs work on) which forces them to retool for better production and to work on the modern equipment.

• Oh Todd by the way, I would like to know where you got the 4500 dbr number from………remember Snapon has franchises up world wide, whats there us numbers????

• Debbie..
  Debbie Solko on December 30th, 2011 3:02 pm

  Economic conditions of a area MUST be considered!
  Regardless of the stories otherwise, one MUST
  consider the reality of the buying ability of their potential
  customers. Research the average income of your prospective techs
  As simple as a phone call or looking in the Want Ads
  If the local shop is only offering $10 – $12 hour and it I’d FLAT rate-
  How much will REALLY be left for these guys to buy tools ??
  I know guys that simply can’t afford a $25 weekly payment
  Hell that is $100 bucks a month!
  Then there are the techs on a LOC that are seasoned
  veterans, they have a lot and NEED LITTLE!
  Ask yourself can you really get 200 of the guys that make
  so little to spend $25 week, every week?

  Debbie, actually some of my lowest paid Technicians are my best customers. I know of very few people who cannot afford $20 a week for a payment for a requirement of their job. Now a lot of my seasoned customers are my best customers, always wanting the new tools, always upgrading, never wanting to borrow from anyone. In the state where i am located I service a rural route with unemployment numbers that are the highest in the state, and have still suceeded. My average guy spends over $40 weekly. And I service oil changers, to electricians, to heavy duty techs….etc

• Tommy…
  Tommy Cheung on December 30th, 2011 7:05 am

  The defenders are really concerned about this site and losing their franchise. They try to show that they are happy, which in fact they are not, thats why they are here.

  THEY HIDE BEHIND US TO SEE WHATS GONNA HAPPEN. THEY ARE NOT MAN OR WOMAN ENOUGH TO COME FORWARD AND BE A PART OF US.

  Actually what we are concerned about is the grouping of all…..is bad. I can believe some of your experiences, but I would also appreciate you to believe mine. I do own a franchise, of which I am on the current franchise agreement… and successful at it. No one of us are hiding behind you to see what happens, we dont need to. We are making a great living being Matco Distributors and also want the people on this site to see our side. This being the great old USA I thought that everyone has a right to an opinion…right or wrong. Now since you like the MDAC wordology here is a new one for you

  Matco

  Distributors

  Against

  Cheung

  See MDAC.

• Oh PSA approval rate is around 60-70 percent in my district, some guys are lower some higher all depends on who you are calling in.

• Jay, that doesnt affect me at all, the fact I come up with what mdac really means is upsetting to you and the defenders , sorry but we are not going away.

  When you fail, Jerry and the gang will be here for you, just remember you are only a number with matco, and the numbers get gone real fast in matco’s world, so its only time.

  THIS IS REALLY WHAT MDAC REALLY MEANS TO EVERYONE, THEY ARE JEALOUS;

  M-MATCO

  D- DISTRIBUTORS

  A- AGAINST

  C- CORPORATE

  THEY HIDE BEHIND US FOR PROTECTION, THEY ARE SCARED TO POST WHAT THEY REALLY THINK ABOUT MATCO, IN FEAR OF LOSING THEIR EMPLOYMENT.

• Does matco have anyone in the field to go by and promote daignostic equipment, no, Snapon does and they do alot more than matco could ever think of.

  What about the toolbox cd that matco came out with against SNAPON? Why did matco threaten us with termination if we did not return the cd? Who’s brilliant idea was that and where was the legal team when the cd was made? Why did matco pull it?

  What about the cheap flyers? We had been asking for an upgrade for how long? why, beacause snapon’s flyer were nicer, you can not deny that.

• Happy New Year friends, just a reminder please
  sign up at http://www.ladymatco.com and Join the Matco
  Distributor’s Association!

  Also a note, this I’d the ONLY Distributor Association.

  Matco specifically expressed their dissatisfaction – Everyone
  Received an email from Tom Willis telling them to not be a part
  and to simply call Matco with their concerns

  That doesn’t work

  Anyone interested in being a Matco tool distributor
  should be aware – any attempts to reach out and communicate
  Will Be Frowned Upon and met with great opposition!

  The President of the company will take time out of his busy day
  and Email EVERY distributor – wow – what is the problem!

  Close to 3000 comments ……..

  Our first newsletter will go out in January 2012.

  Ideas, article submissions, resource contact information:
  is all welcome.

  No fee to join,

  newsletters will be sent via email, YOUR contact information
  and email address will be kept confidential.
  Thank you!

• It is funny that my d.m is not man enough to post a complaint against me, he has to go thru his brother. Be a man (pritchett) call me or come see me if you have something to say, you know where to find me, I don;t run or hide.

• Better a better name for the website would have been:
  www. LADY MATCO FREEDOM. com

• The site first of all is not here to destroy MATCO!!! But has provided absolute proof that there IS a problem at Matco. Just look at the number of comments posted on this thread compared to other threads.

  In addressing the disparity of Snap-On Distributors compared to Matco Distributors. I thought I read that here on this website. But even if I didn’t wheredo you get your facts ENTREPENUER Magazine?

  Addressing your theory that 10 Year Charter members that convert to a LOC agreement don’t have an advantage over new distributors trying to start a franchise. RIDICULOUS!!! Not to mention that when you converted Matco gave you the idea of the idea of a plus truck. Now, how many Matco franchises have plus trucks?

  I could have bought another truck and a start up inventory but my support was not their to mention that.

• Now we’re getting that OBC education all over again! Tool business has evolved for 100’s of years. RIDICULOUS!!!

• Debbie,

  It looks like you will be the only active distributor recieving your association newsletter. Todd, Tommy, and Former are not Matco Distributors? Mind you I’m not an overly educated person but I thought that to be an assocoation you had to have more than one person.

• Todd A. Peterson on December 31st, 2011 10:01 am

  Now we’re getting that OBC education all over again! Tool business has evolved for 100′s of years. RIDICULOUS!!!

  Last time I checked Todd tools have been out since before 1911 right…….hence over 100 years!

  Also to my knowledge, Matco has not done charter distributorships for over 18 years and EVERYONE since that has been a franchise.

• Tommy…
  Tommy Cheung on December 31st, 2011 6:03 am

  Jay, that doesnt affect me at all, the fact I come up with what mdac really means is upsetting to you and the defenders , sorry but we are not going away

  Your acronym does not upset me in the slightest just thought you would enjoy my new one

  I doubt that after 13 years being successful I will need your help, but thanks for your offer

  Matco

  Distributors

  Against

  Cheung

  Oh by the way, it shouldnt be “obc” but should be “SDC”

  Successful

  Distributors

  Club

• PLEASE TELL US HOW MANY DISTRIBUTORS MATCO HAS PUT OUT OF BUSINESS, SINCE INCEPTION.

  10000, 15000. 20000 OR MORE

  WOULD YOU WANT TO SIGN ON WITH A COMPANY LIKE THIS, HELL NO.

• It’s funny when Todd and Tommy get their peepees slapped they just go on to rant about another meaningless ramble of excuses, followed by a made from recycled matterials post by Debbie.. This thread is absolute useless!

• Boy! I can’t wait to go to court!

  To testify!

  To see Employee’s of Matco who have lied, falsified documents and falsely terminated my Franchise take the stand on behalf of Matco. The look on their faces when they can not dispute FACTUAL data which I posses that show’s proof of what type of Company Matco really is is why I get up every morning and look and post on this web site.

  Fact, that I can’t remember my 2nd DM ever doing a Distributor ride and explaining to me where I am failing since I lost my first DM. My first DM did give me ROI reports, He did do Distributor rides. Why did that all stop with a NEW RM?

  Keep disputing the fact that over 465 distributor routes are available RIGHT NOW!

  Dispute the fact that despite Matco’s 325 Snap-On’s 225 routes are growing in numbers while Matco is churning and stagnant and going backwards.

  Dispute the fact I have hard proof of False Termination, FRAUD, and a DM that never told the truth.

  Dispute the fact that even though I drove 14hrs. to spill my guts to Upper Management they had a prepared Document to have me sign and take away my rights to sue and speak freely about what Matco did to my franchise.

  Now I appologize that not getting new recruits due to this website showing the complications that other franchisees have and I realize that if your churned Distributors are gone and no new ones are coming that YOUR franchise could be next. But hey SOMEBODY no MATTER how you slice it is always going to be at 80% of the NATIONAL average. Someone is always in the Matco DEATH ZONE.

• If it is so useless and a waste of your time LEAVE. Noone here asked you to be here! You came here because you need people to fail below you. Their failing insures you will not fall below 80%. Now tell us how successful you are with Matco some more we want know how Matco treats SOME of their CHOSEN FEW since the others get axed using FRAUD, LIES and False Documents to FALSELY TERMINATE!

• I can do it too!

  Wrong again Todd,
  Head count.. Here in our small town we have 3 Matco distributors, and 4 snap on.. While the three of us do pretty damn good with our 325 apiece (975 total), that leaves 4 snap on Dbrs with 225 apiece and only (900 total)!! So we have 4 competitors that are trying to make a living on less than what we Matco Dbrs make on 3!! And youd never guess, but the same snap on route has changed distributors 8 yes 8 times in the last 13 years!! So where is the “NON VIABLE” head count here??
  So whats wrong with this picture Todd?? That’s right, nothing if you’re a self motivated Matco distributor..
  Even though these are cold hard facts, some people would rather let failed Matco Dbrs give advise on going into business than let successful ones share what they know..

• I have updated the Mobile Tool Franchise Guide: List of Calls (LOC) page to include LOC complaints that have been posted:

  http://www.unhappyfranchisee.com/mobile-tool-franchise-loc/

  The page is still a work in progress so if you have other LOC-related complaints please post them at that page. If you want to disagree or debunk these complaints, please do so on that page so they can be represented.

  ______________________________
  Here are some of the complaints alleged by Matco distributors and ex-distributors related to franchisees’ List of Calls (LOC). The allegations are not necessarily true, but worthy of investigation for prospective franchisees:

  – Some List of Calls do not provide enough sales potential for dbrs to be successful or even sustain the minimum purchase requirement
  – Some LOCs contain outdated, inflated customer counts, closed shops & shops counted multiple times
  – Some LOCs contain high percentages of lower-potential customers (lube shops, road techs, tire techs, older techs, students who can buy through corporate program, etc.)
  – The number of potential customers in a LOC (325) is only guaranteed at signing. That number will dwindle via attrition (shops closing, downsizing, etc.) and Matco is under no obligation to replace them.
  – Some LOCs are geographically dispersed with unmanageable driving time and fuel costs.
  – Distributors are forbidden to call on or sell to customers not on their LOC, even if customer requests them or is not being serviced
  – Preferential treatment given to some distributors who are given leeway in calling on shops not on their LOC, others aren’t.
  – Some claim Matco often prefers to put new or available customers on a LOC they can sell to a new franchisee rather than an existing distributor even if it is on their route or they are struggling
  – Successful distributors had shops removed from their LOC to give to others, then were terminated when their sales declined below the minimum.

  http://www.unhappyfranchisee.com/mobile-tool-franchise-loc/

• Question: Does a prospective Matco franchisee get a copy of the actual List of Calls prior to signing the franchise agreement, or are they simply told they’ll have 325? Do they have the ability to research the actual customer list they’ll have prior to signing up?