MATCO TOOLS Franchise Complaints

4,850 thoughts on “MATCO TOOLS Franchise Complaints”

• SPEND A MINUTE AND READ FOR ONCE!!! I NEVER SAID IT WAS YOUR FAULT!!! BUT IT IS AN EASY FAULT TO FIX!!! OH WAIT I FORGOT ITS ALWAYS DEBBIE THE VICTIM!!

• Hello Guest17,

  I would kindly ask you NOT YELL AT ME – turn off CAPS – it is poor Internet etiquette

  In addition, sir, I would kindly ask YOU to read…………. I never made a post that indicated in any way “You saying it was ‘my’ fault”………

  In fact, all of my posts on this subject, clearly state MATCO did not deliver the tool box as ordered and Matco has failed to correct the situation.

  I am sure; from purely a CONSUMER’S point of view – you would agree the customer deserves to have the exact product for which he paid – delivered – exactly as he ordered. And, if there were ANY problems – the customer should rightfully expect the company from which he made the purchase – stand behind the product and make his purchase right.

  If the customer that purchased a $10,000 tool box was not comfortable with simply replacing a trim handle – well, that customer purchased a $10,000 tool box and DESERVES to have the error properly corrected.

  Accusing ME of ‘ignoring a simple fix’ or “making a big deal of nothing’ REALLY ISN’T THE ISSUE

  This toolbox had MULTIPLE ISSUES – too many to post here

  None the less – the CUSTOMER deserves to have the tool box he ordered – delivered to him EXACTLY as he wanted.

  I’m sure you are aware of body shop procedure to repair a vehicle panel – a door panel that has been damaged – must have the entire panel repaired and re- painted –

  In any case, WHY is Matco arguing with this customer??

  Why isn’t Matco just “making it right” for this customer??

  THIS IS CUSTOMER SERVICE, this is WHY my customer is happy he has me.

  I am standing up for my customer – despite Matco’s refusal to help, and despite the jeers of my “colleagues”

• Weighing in on this same post on Facebook:
  https://www.facebook.com/matcotools/posts/332706396762114?notif_t=feed_comment

  Kinetic Energy
  So Matco stepping into this thread right about now would be the opportune moment. Silence shouldn’t be the answer.

  EVERYONE should be treated like a King/Queen regardless of the dollar amount… when you buy from Matco, customers expect quality service and the main office should back their distributors and make the wrongs right.

• thats what they teach in class. the best way to beat the competition is with the number one best customer service. it cant be done by the distributor alone. the original item did come from matco i do believe.
  there are alot of dms and rms that sure wont step up and help. i can give you some examples of that too.

  MDAM by choice and proud of it

• Richard,

  I was just reading through the FDD and ran across what you were speaking of about not being able to sell to shops or persons not on your original LOC.

  Page 33 Article (16)
  “You may not operate the distributorship or sell any products to any person, entity, or business, or at any location not identified on the potential customers list, even if such potential customer or location is adjacent to, or near, a location on your list of calls”

  Makes you wonder about why the ADD SHOP button is even on MDBS ? No wonder Matco churned my route. I actively sought out new customers every chance I got due to REAL SHORT head count on my LOC.

• GUEST (the real one)

  OUCH…LOL!!

  Thats gonna’ sting Matco more than “Ben Gay on a Hemmroid”

  So true though

• there were alot of things that never made any sense but they do now.
  i had 2 different routes. neither route had the previous dbrs stops on them. most were new. i mentioned this to the rm, mike ramey, that it would be better if i had the previous guys loc as that was were the matco customers were. he said that made sense but nothing happened.
  i know part of the reason that i am gone because i didnt take all of their bs. i made a few waves and pissed some people off. thats okay, its not over yet.im still in the game just playing different.you can do alot of things to mst people and it will be okay. mess with their money and family and you have went too far.
  MATCO …… you have went too far. you cant undo the paper trail. i understand the need for documentation, the military taught me that. it also taught me that what you are told is not always the right answer. im not stupid. i was stupid to trust the administration of matco, but thats okay its going to turn around here real soon.
  all aboard…wwhooo wwhooo… its off to stow we go. you wont mess with me no mo.

  MDAM by choice and proud of it

• Hey Guest17!

  Why don’t you make a video on “How to be a WORLD CLASS JACKASS!”

  Your area of expertise. NO DOUBT!

• I think Debbie has some really good points. Has anyone ever experienced, heard or know anyone that left a tool truck where the company admitted fault in dealers failure? I never have andi been around over 5 years now. I can say there are people I know that failed because they hated the job or didn’t make much money considering the hours they worked. They all admitted it too. The company still was never ever wrong. I don’t know.. Sounds fishy…………………

• Plus Debbie has some good points about tool box guards. Why should she have to fix a mistake and waste her own time and not be paid when matco should send there people out? I don’t work for free……

• TO BAD DEBBIE ALREADY MADE THAT VIDEO!!! HAHA GO JERRY’S KIDS!!!!

• guest 17.

  my feelings are hurt, you never comment on my posts. give debbie a break and feed me some of your bs. i can handle it, besides i need something to do.

• Oh Guest 17, wow, guess you told me….

  But, your CAP lock is still on

  I’m sure you didn’t mean to YELL at me
  No worries, you probably just don’t understand…

• Although, I do wonder “why” Guest17 YELLS at me,
  Presents Empty promises “to fix” a tool box but
  Never responds with his name or phone when the offer is accepted

  I stand behind everything I say
  I’m accountable
  Everyone KNOWS MY name and phone# – I don’t hide

  Makes me appreciate Guest comments!

  …”Contrast that with the COWARDLY and despicable statements of OBCers like Cary. Matco spends MILLIONS to create an illusion of trustworthiness, claims no experience is necessary, parades around phony awards and rankings to gain trust, sells an UNVIABLE route to a dbr who believed their promises, and the Old Boys Club Cary calls her an idiot for falling for the company’s scam.
  Yes, blame the victim, not the scam financed by millions in false propaganda. Yes, spend your free time coming onto a site where you can insult and kick others who
  are down. That’s how the Matco Old Boys Club rolls. What a bunch of sick freaks.

• Bring it Guest17….

  We are ALL waiting

  Please, regale me with your insightful explanations!

  Explain to everyone why 37% SBA loan failure rate – doesn’t mean anything
  Explain to everyone why falsely posting franchises as JOBS is OK, despite FTC regs
  Explain to everyone terminated why/how the NPA is real or even legal
  Explain to everyone the justification DMs use when they LIE to prospective new DBRs

  Please, sir, EXPLAIN…, because apparently I just don’t understand
  After all, isn’t FAMILY supposed to help?

• Richard, what are they afraid of?

  Nobody says anything about your posts!

  When You post the same facts I post- they say nothing

  I’m not scared of you! LOL

• bring it on baby. we are supposed to be on the same team but no one else wants to play. lol

• Is it TRUE???

  Someone told me that when Jerry Marks walks into a court room Tool Companies start sweating!

  Someone also told me that Jerry gets results!

  Someone told me that Jerry is a great ATTORNEY!

• jason , i responded to you on face book but i never got a response. im not sure why you were inquiring about the tool boxes i had for sale. you are a dm and dont really have a use for them. go fish somewheres else. i really dont have time for it.

• MATCOsux – LOL

  I heard if you say “Jerry Marks” three times, out loud-
  somewhere a Snap On executive needs a fresh pair of shorts

• FYI – Lady Matco called out Tom Gilmore’s lies
  and his video went away

  Lady Matco called out Matco’s screw up on a Customer’s
  $10,000 toolbox and Customer was visited TODAY by DM Doug Herrsink

  Resolution – customer received another “promise”
  BUT this time the promise was IN PERSON

  I WILL post if/when customer gets right!

• WOW Debbie (sorry about the caps) you kind of pissed me off.

  You call me a Coward, say I have no “stones”…….Todd A calls me a dog…..

  I commented on a “Franchies Opportunity” post and you freaked the f##k out……must have touched home. You showed a nasty set of fangs.

  Or maybe, just maybe you relalized you should have done more research before you signed your docs. The cool thing about a franchise is that you……wait for it, wait for it…….YOU BUY IT, and if you are not smart enough to do the research you deserve everything you “get”. I stand by my quote “Wow you would have to be a complete and total idiot to sign up for that route”

  To you 2 or 3 that question my “stones” I have never made it a mystery who I am, my phone number is on my distributor site at http://www.matcotools.com/carydevitt. give me a call (not after 7pm mst I have babies) I talk a shit load better than I type. oh and if you want to hook up with the real Matco Distributors Association next month we will be at Caesars, no where near the Flamingo….its a dive anyway.

  So long Prez, bad azz or waht ever you proclaim yourself to be.

  Cary Devitt

• cary
  so you make a rude comment then try to make it right then try to make it rude again. you must have been trained by some of the people at matco.
  lie, deceit, bs, whatever it takes.
  this will not be over until the proper people take responsibility for the damage done and correct it to include silencing some of the riff raff that continues to mouth off here.
  it is amazing at how many simple minded people are in this world who cant see what is going on around them even when confronted with all the proof.
  talk about living in a sheltered world.
  get off of debbies ass for awhile and get on mine. i dont have a job so i have alot of time. i may not be as much fun but i will enjoy it. bring it on.

• Cary, oh you and Guest 17 have certainly told me!
  Put me in my place!
  What was I thinking?
  Should never have been out of the kitchen in the first place.
  Maybe I was having an emotional PMS moment when I freaked out………..

  I now see, what an Idiot! Oh MY, to honestly believe the route presented by my DM Doug Heersink and RM Bryan Maira would work, what an idiot!
  How stupid to not see through obvious sales pitch.

  As you so eloquently stated, I must have been an Idiot to believe what I was told.
  OH how can i thank you and Guest 17 for showing me the truth??

  HOWEVER; I believe YOU missed the POINT………………

  You call me an Idiot for taking the route,
  translation: I am an idiot for believing the LIES

  BOTTOM LINE – YOU ARE SAYING MATCO LIED………………
  .. I am the idiot for believing the lie – as you say, but,
  THE POINT IS YOU ARE STATING MATCO LIED

  MATCO LIED – ACCORDING TO YOU

  A fortune 250 company sinks so low and can only recruit new distributors with LIES

  What is the bigger infraction?

  A fortune 250 Company using Recruiting Videos laced with lies, sending big wigs from Stow into people’s homes armed with more LIES

  OR the well intention-ed, person willing to invest in a franchise and naive enough to actual BELIEVE the Fortune 250 Company wants to be a partner in their success?

  I’ll let the courts decide…………….

• Cary, Guest17, Tlman, Tim, Jason, or any other lurking OBC
  maybe you could explain, because I’m apparently an idiot………..

  Bring it boys……….
  We are ALL waiting

  Please, regale me with your insightful explanations!
  Explain to everyone why 37% SBA loan failure rate – doesn’t mean anything
  Explain to everyone why falsely posting franchises as JOBS is OK, despite FTC regs
  Explain to everyone terminated why/how the NPA is real or even legal
  Explain to everyone the justification DMs use when they LIE to prospective new DBRs
  Please, EXPLAIN…, because apparently I just don’t understand
  After all, isn’t FAMILY supposed to help?

• Here’s how to file a complaint against a franchisor with the FEDERAL TRADE COMMISSION;

  3. How can I file a complaint against a company?
  If you are having a problem with a franchisor, consider talking with a private attorney about bringing a lawsuit, or taking other action that may help resolve the problem.

  We encourage you to file your complaint with the FTC because consumer complaints help us identify companies and practices that affect a broad segment of the public, and are useful for law enforcement purposes.

  You can file your complaint online using our Complaint Assistant at: https://www.ftccomplaintassistant.gov, or by telephone at 1-866-382-4357.

  We also accept complaints in writing, but please be aware that postal mail to federal agencies is subject to delays for security reasons. Please describe your problem or concern writing. Tell us what you think was misleading or deceptive in the company’s promotional materials, disclosure document or offering circular. If you want your letter kept confidential, please print the words, “Privileged and Confidential,” on the top of each page. Include your name, address, and a daytime telephone number where we can reach you. It will help if you can send us copies of any written claims in promotional materials or elsewhere that you believe are false. Send copies, not originals, of any documents you think we should have.

  Please address your complaint to:

  Consumer Response Center
  Federal Trade Commission – Rm. 130
  600 Pennsylvania Ave., NW
  Washington, D.C. 20580.

• AS OF TODAY ON CAREERBUILDER THEIR ARE 997 JOBS AVAILIBLE.

• Cary,

  I NEVER called you a dog. You are a COWARD though. You hide behind a Corporation that has ISSUES. You know what these ISSUE’S are but you refuse to STAND UP for the ISSUE’S.

  You PREFER that a SOLDIER who has fought for his COUNTRY come back home and be subject to the LIES and FALSE dreams Matco Advertises. You prefer that ANOTHER person with GOOD credit and Equity in property have their life be destroyed while you take you cowardly role KISSING Matco’s AZZ.

  A dog come’s when commanded, a dog will BEG for a treat, some dogs protect when their owner is close by and some dogs like their belly rubbed.

  Maybe I am calling you a dog?

• Considering I have multiple people backing my claims
  that Matco LIES,

  I will FILE my complaint with the FTC!

  In addition encourage EVERYONE to do the same

  Then file your complaints with the IFA International
  Franchise Association

  AND the CFA Canadian Franchise Organization

  Matco CLEARLY violates the Code of Ethics at
  BOTH!!

• Debbie how about you EXPLAIN to your customer why his toolbox is still F’d up??

  Please, regale me with your insightful explanations!
  Explain to everyone why 37% SBA loan failure rate – doesn’t mean anything
  Explain to everyone why falsely posting franchises as JOBS is OK, despite FTC regs
  Explain to everyone terminated why/how the NPA is real or even legal
  Explain to everyone the justification DMs use when they LIE to prospective new DBRs
  Please, EXPLAIN…, because apparently I just don’t understand

  Debbie and the rest of Jerry’s kids, I’ll make this clear…. ^^I don’t CARE about this^^^
  I sell tools and ACTUALLY take care of my customers!!!! That’s all I do!! You should’ve done that!! And if you were successful you wouldn’t care about statistics that dont pertain to you!! I know I know, I have a “unique” territory, get special treatment, and it’s only a matter of time before I’m chuned and BLAH BLAH BLAH!!
  SAVE IT!!! Oh and don’t worry Debbie SOMEONE ELSE WILL BE TAKING CARE OF YOUR CUSTOMER SOON!!!!

• Guest17,

  Yes, you are right , someone will be taking care of Debbies customer, for a short time, because they will be terminated also, thats how matco does business, tech’s get tired of distributors coming and going, so eventually the tool man or woman and matco wont have any customers to deal with.

  KEEP IT UP MATCO, YOUR REPUTATION IS ONLY GETTING WORSE, TERMINATE ALL THE DISTRIBUTORS AND YOU WILL NOT BE AROUND. ALSO
  REMEMBER, THEY ARE NOT YOUR CUSTOMERS, THEY ARE MATCO’S. YOU ARE CONTROLLED BY MATCO.

• guest17 wrote “Debbie and the rest of Jerry’s kids, I’ll make this clear…. ^^I don’t CARE about this^^^
  I sell tools and ACTUALLY take care of my customers!!!! That’s all I do!!”

  guest17, you are not telling the truth, are you?

  Selling tools is not all you do, is it? Don’t you also spend a TON of time on a website called “Unhappy Franchisee” where Matco franchisees and ex-franchisees share their complaints and push for improvements in the Matco system?

  Before you lie again and say you don’t spend a lot of time here, let me point out that I just did a search and you have made well OVER 100 COMMENTS on this page.

  Why do you care so much, guest17?

  Why does it bother you that “Jerry’s Kids” (as Americans and taxpayers) are exercising their 1st Amendment rights and speaking out?

  What are you afraid of?

  Don’t you think that Matco Tools can improve?

  Don’t you want Matco Tools to become more franchisee-friendly and lower its failure rate which is one of the highest in all of franchising?

  Don’t you think that people being recruited by the Matco franchise propaganda machine should be aware that many, many Matco dbrs fail and many, many are miserable and struggling?

  Don’t you think that returning US combat veterans should be told that many dbrs think they are being sold into a high-risk gamble dressed up as low-risk, can’t-lose opportunity designed to reward them for their service?

  Why are you trying so hard to silence or discredit people just because you don’t agree with them or haven’t experienced what they have?

  Would you be more comfortable in a communist regime or a dictatorship where only the official line is tolerated and dissenters must endure mistreatment in silence?

  Do you only support the American way of freedom of speech when it comes to people who share your views?

  There are hundreds of websites out their that only sing the praises of the Matco franchise and never give a single potential negative or dose of reality.

  Why does the fact that people are giving their opinions and informing others on ONE of HUNDREDS of web pages bother you SO SO much that you will post MORE THAN 100 COMMENTS trying to discredit their arguments, claiming they are lazy whiners and supporting Matco Tools’ deceptive and unfair practices?

  Seriously, what is the OBC afraid of?

  I’m truly interested in why this discussion riles the Old Boys Club so much that they are willing to spend their free time here posting hundreds of nasty comments.

  Please explain, guest17…

• Well thank you Guest17

  You’re everything we have all come to expect
  from a Fortune 250 Company

  “I DON’T CARE”

  “Matco Tools ~ Join our Family! Or don’t…..
  WE DON’T CARE”

  Again, wow, you really told me!

• I left Matco after 6 years. My viable customer count wsa approx. 150. Another area that ran paralell to mine was open I asked, begged and pleaded for an adjustment so I could survive. This fell on deaf ears. In order for Matco to sell my area to they had to divide amongts 3 future dist. After my 1st Expo. I asked one question how does a dist generate a million dollars in sales like the top dist. that year, using Matcos 325 customer rule and using their percentages customers sold to, dollar average and collection rate, do the math it cannot be done.

• Rick
  Just call Gerald Marks/Justin Klein or speak to Amy at Marks/Klein to consider your options as you have many…(732) 747-7100

• Rick
  Just call Gerald Marks/Justin Klein or speak to Amy at Marks/Klein to consider your options as you have many…(732) 747-7100

• Guest 17,

  You are right about a replacement for Debbie. I am sure Matco will sucker someone else in with their false ads that Matco loves to put out their on the internet. Sad thing is her route won’t look the same at all. Matco will give the new Distributor more territory! Bet that NEW Distributor won’t have as much windshield time either.

• Rick when did you end up leaving? Where?

• damn its quiet out here tonight. not even a cricket……

• richard,

  Unlike you I have a job. This is not a hobby for me and im not interested in your ass. Go find someone who is.

  Debbie,

  I have a rooster that lays golden eggs that i want to sell, wondering if you know anybody who would be interested in buying him.

  Todd

  Woof! Woof!

• carey , you are so full of it. one day the shoe will be on the other foot.

• ya’all know that posting on careerbuilders is like posting on ebay…..IT IS TIME SENSITIVE. You want to run a 3 day, 5 day, 7 day, or a 10 day ad????? after that ad expires…………… wait for it its real crazy………………..you have the opportunity to repost it. do you think that that may cause SOME FLUCTUATION in posts?????????????? You people try and create some conspiricy theory that the big bad matco tools is trying to deceive!!! Hummm you make me giggle.

  Is it possible the OBC may have been on the grassy knoll 11/22/63

• A small mind and a big mouth are usually found in the same place.

• Richard,

  sold shoes for 11 years before becoming a matco distributor….I know my left from right. stop embarrassing yourself . go get a job. In the infamous words of Richard and CHEER bring it????

• Debbs, found out today small mind, big mouth and small mind big mouths little brother finished top 30……middle of MONTANA?????? whoooo hoooo

• Hi Rick, welcome and thank you for sharing your story.
  It certainly takes courage.

  Despite the fact a new distributors are stepping forward,
  the OBC still refuse to open their eyes…

  I too wonder what is the OBC afraid of?
  I too am truly interested in why this discussion riles the Old Boys Club so much that they are willing to spend their free time here posting hundreds of nasty comments.

• cary,
  i have learned over the years that people who try to judge other people without the proper knowledge or first hand experience are usually a person that is quick to use someone elses inexperience or lack of knowledge to take advantage of them.
  you sir have no first hand knowledge or experience of anyone here. just because some one says something here does not mean that they didnt do all the steps and procedures here. you automatically assume that they did it all wrong and are not capable of doing it right. if all the obcs had the balls to try to help some of the little people instead of bashing them things might be better for some. no one is going to do that because then someone might get ahead of them aqnd make them look bad.
  most of what i have seen here in my 4 years is all about the individual. when things were tough all the other dbrs were just looking for a deal so they could help themselves. it wasnt helping me. like a bunch of wild dogs. there is no family here. its all about me me me. when was the last time that you went and helped a total stranger dbr for several hours for several times to help him with out any personal gain for yourself, probably not because according to your posts thats not the kind of person that you are. most of the dbrs that i know that do well cheat, lie to their customers and take advantage of them at any chance they can and justify it as doing business. its all good though. what goes around comes around just may be in a different way. KARMA, you will get some.
  so why did you quit selling shoes. who did you know at matco at the time.

• Caryboy is attacking everyone here, I feel left out, no slander about me last night.

  Where are your other boys, DON( JUNIEE) QUEEN, JASON NEAL, AND THE REST OF YOUR DEFENDERS?

  Tool business is changing, the district manager of my area can no longer survey, they send a rep out of Ohio to survey, whats up with this? Is matco accusing the district managers of doing wrong? Could he have been fasifying surveys?

  What does a district manager do now? Go around and be everyones boss, because you are controlled by matco.

  My post from a week ago is still on matco’s facebook, they haven;t removed my post yet. Whats the holdup?

  CHANGE IS ON THE WAY, FIRST CHANGE OF THE NEW YEAR;

  1. DISTRICT MANAGERS CAN NO LONGER SURVEY, BECAUSE THEY WEREN’T DOING THEIR JOB, ESPECIALLY YOU, DARRYL PRITCHETT.

• Richard,

  What part of being SELF employed do you not understand????? If you want family time go home and watch an episode of the Waltons.

  I chose to push thru the tough times to continue to do what I do and I have helped many distirbutors along the way.

  Have a nice day

• cary
  im not the one that pitches this to be a family thing, matco is. thats my point. they are only here till they can use you no longer. then its have a nice day. they act like you were never here.
  there is a new guy that just started my route. do you think that he will collect on my skips. i doubt it, one reason because matco has washed them out of the sustem so it wont be there. that way he can sell more tools instead of collecting what someone else sold and making the 25%. thats part of the matco plan.
  if you are doing well then you have alot of money out there on the streets. if you got sick or something happened to you then that money would be lost. they sure arent going to go and collect it for you . they will be too busy tring to put someone else in there to sell.
  when i started they told me not to worry about the previous dbr. i just happened to know the guy so i helped him collect some of his money. it might have hurt me some but i did what was right.
  matco does not do whats right and thats what all this is about but some of you dont understand.
  what is your customer count. i bet its over 325.

  you never did say why you quit selling shoes.