SERVPRO: Is ServPro a Scam?

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• Sounds to me like the competition is writing this sure you cant make every customer happy but i bet Servpro has done a better job than all of the competion out there. If all of this was true no insurance company would reccomend
  Servpro but they do.

• I work in the restoration industry servicing major insurance companies and devestated home and business owners. These services include but are not limited to fire, water, smoke, wind damages. Theft, crime scene clean up, natural disaster relief and many more. A motto we use frequently is "if it needs to be cleaned and you don't want to do it...call us".
  The reason I felt obligated to comment on this post is because when dealing with such personal and often valuable possessions, emotions are high. Customers who have never experienced a loss, whether it be losing most of what they own or care in a fire or a small leak that has damaged their hardwood floors, don't know what to expect. Some allow the professionals to do what needs to be done to handle their loss appropriately and quickly. Other customers (I would guesstimate the majority) either think they have won the lottery and have a blank check coming from their insurance company, or they don't understand why their house may have to undergo minor or major demolition. In some cases demolition is required with the sole purpose of preventing further damage. Bottom line is no matter what industry you are in you will have dissatisfied customers. It is unfortunate consumers choose to crucify a nationwide franchise because of their local franchise dissapointed them. Again, in any industry your company is only as good as your employees or owners. I have witnessed competitors of mine do things I would never allow and I have seen others that have inspired me with new techniques or their top notch employees. My advice to any consumer looking for any restorative service is to research your LOCAL restoration companies, and keep in mind the decision on who restores your property is entirely your choice as a policy holder. Even if the insurance company refers a company you can at any time tell that company to get the hell of your property. Then call me :).

  Proud Franchisee

• Our maintenance guy broke a water valve in the bathroom of our nearly new theatre and a lot of water poured out before it could be shut off. We asked our business manager to call a local carpet cleaning company to extract the water and the name they pulled out of their hat was SevPro. The only thing needed was water extraction but they proceeded to extract the water, clean the carpet, treat everything with chemicals, bring in huge dehumidifiers and run up a bill of $14,000. Yes, keep in mind that this building is a movie theatre with projector exhaust fans that exchange the building air 4 times a day and large air conditioning systems (an air conditioner is basically a large dehumidifier) that were running at all hours the building was open. They never asked for permission to perform any services more than water extraction, and after submitting their bill of $14,000, they increased it to $19,500 and encouraged us to submit everything to our insurer since "they always cover and pay for this stuff". Well, we haven't submitted anything to our insurer and they tell us they're being inundated by huge ServPro bills for questionable services. I'd prefer to pay my attorney to fight these people and expose their illegal business tactics. My suggestion is to NEVER call them. This company is training their franchisees to take advantage of the vulnerability of insurance companies and many more problems will occur until a legislator takes this problem on.

• This plant manager can not send correct person to fix a leak in roof, always finding some ridiculous excuse. I called five times and he has failed to hire proper people to fix my new roof. This company did sloppy work and did not good job when it came to roof.

• Dave... You mean you had them come and you didn't even ask for a quote or info on what had to be done? Also - most commercial buildings have AC systems... you didn't want the carpets flooded from bathroom cleaned? Jeez... I think I'm safer watching bootleg movies on the internet!!!

• After a kitchen fire, I specifically requested to keep certain cabinetry
  not badly damaged for my workshop and they disposed of them. Some cabinetry wasn't damaged and ripped out. No asking permission for anything,

  Blinds were ripped out breaking the clips and left in my garage.

  When I looked for my egg cooker that was a cabinet with plastic containers which were undamaged, it wasn't in the bag for the items of that cabinet. I took a picture of the open cabinet after fire showing the cooker and plastic wear in fine shape.

  When confronted, they wanted me to take a polygraph for a $20 egg
  cooker I couldn't find after the stress of the kitchen fire and being burned trying to put it out! OUTRAGEOUS!

  Totally insensitive, with an unconscionable attitude towards people!
  Bill $12,000. Their attitude? You got your insurance money. Don't Complain!

• Keith Thompson/Servpro of Bellaire, SERVPRO of Galveston Island/Lake Jackson came to SE Michigan after a flood in August 2014. I had the misfortune of hiring him to clean my basement which had sewer and rain water up to the ceiling. His company did not power wash the floors and walls, just put antimicrobal on the walls, turned the fans on an left. The walls and floors were all slimy. When he came to pick up the fans I asked him when he was going to power wash the walls and floors he told me "I lost the tip to my power washer". I hired the Servpro company that did my neighbors house to finish the job. Mr Thompson had the audicity to charge my credit card, FOUR MONTHS LATER, $1,500. I NEVER RECEIVED AN INVOICE FROM HIM. STAY AWAY FROM KEITH THOMPSON

• I Would never use Serv-pro again, and would never recommend company to a friend or neighbor, or even an enemy for that matter. Very sloppy job, stuff missing from home after evacuation, items broken in home!!! Company was very negative about replacing or giving compensation for nasty job done in home. Serv-pro is a scam. charges were outrageous, Over $6000.00 for less than 12 hours work, (2 people) And job was sloppy, nasty, and incomplete. I think they they just sat around and did basically nothing, except take property that did not belong to them, and break computer attachment. turned off power to media for 9 days and did not even apologize for it. I had no phone messages, favorite DVR recordings, or internet for 9 days while out of home.

• Servpro is a piece of work. I scheduled a service with them and they called me the morning of the service to say they had emergencies all weekend and would not be able to come. My husband had taken off his job and they asked if they could reschedule. I asked how do we guarantee that we wont have this issue on the re-schedule and the response, we don't know. Candace and Priscilla a real piece of work.

• The problem in a flood is that drying systems used by many franchises are inefficient, but " easy " to globalize. System which multiply the cost of the repair or even generate later problems and whose energy cost is enormous in comparison with other systems. But the major problem is the delay of weeks or months for drying a building when you can do it in only 5 days. For example: The increased of compensations, more days for a return to normality in your home, your business closed more days… etc.