7-Eleven franchise owners are invited to share their complaints, frustrations and advice with prospective franchise owners below.

UnhappyFranchisee.com believes that no franchise system is perfect, and that it benefits everyone when new franchisees sign on with realistic expectations and advance knowledge of the challenges and frustrations they may face.

7-Eleven franchise website promises its franchisees world-class support:  “Because we want you to spend your time operating your store and growing your business, we provide you with a level of support that is not just among the best in the convenience store industry—our support goes above and beyond, setting standards for franchises across all industries.”

7-Eleven franchise website boasts that it provides support by sending a business consultant to each store twice per week:

In order for 7-Eleven® to be successful, you have to be successful. That’s why we provide a personal Business Consultant to help you with all the challenges involved with running your own business.

We provide personal support to help you succeed

What are Business Consultants?

A Business Consultant is a 7-Eleven employee assigned to your store and who visits your store twice a week.

Here are just a few of the things your Business Consultant can do for you:

  • Assist in the development of budgets and business plans for your store
  • Provide advice, coaching and assistance on how to improve the business
  • Assist with the analysis of your store’s sales data
  • Provide continual training and guidance on our ever-improving system
  • Promote efficiency to help maximize your store’s profitability

7-Eleven named the #1 franchise in Entrepreneur magazine’s 2011 Franchise 500. (See the UnhappyFranchisee.com discussion here: Top 100 Franchise Opportunities 2011: Behind The Hype) and has now been named the #3 franchise in Entrepreneur magazine’s 2012 Franchise 500 as well.

Are the accolades well-deserved?

Does 7-Eleven provide the training, support, marketing and systems it promises?

Is 7-Eleven genuinely dedicated to the success of its franchise owners?

Please share a comment, opinion or insight below.

ALSO READ:

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7-ELEVEN: Is 7-Eleven a Good Franchise to Own?

7-ELEVEN Franchise Owners Complain, Allege Churning

7-ELEVEN: No 7-Eleven Protest Group Holds NY Bodega Walk

 

ARE YOU FAMILIAR WITH THE 7-ELEVEN FRANCHISE?  WHAT COMPLAINTS DO 7-ELEVEN FRANCHISEES HAVE?  PLEASE SHARE A COMMENT BELOW.

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  • All is quite on the SEI Front. What are they upto now? Please make your vote count at the National Coalition Election this time. Call your respective FOA presidents and
    DEMAND that they vote according to the wishes of the majority of the membership.

  • I agree Bruce Maples should leave the NCASEF. Ask your FOA president NOT to vote for him. Bring the new chairman on conditions. Select chairman only who know how to fight with SEI.
    No one is talking how SEI took 4 stores in Chicago last week. They threatened fz to leave the keys or he will be sued for extra million dollars.
    He handed over the keys and went home. Is there seriously fz have any agreement with SEI ? if they have a right to terminate the agreement without notice, then is this secure investment ?

  • Keep Bruce Maples, and nothing will change, from SEI attitude towards Franchisees to SELECT WATER with 7-11
    Any normal being knows there is a conflict of INTEREST here.
    FOA leaders do the what's right on the next election we need CHANGE.

  • Dump the current regime, including vice chair and hire a "paid professional" national spokesman. Someone who SEI cannot buy.

  • The National Chairman is paid over 100K a year PLUS travel expenses PLUS vendor spiffs PLUS water contract PLUS unlimited golfing PLUS selling out hard working franchisee's

  • 7-Eleven Inc. Takes Over Several Chicago Stores
    Franchisees removed for allegedly violating terms of franchise agreements
    CSP Daily News | September 11, 2013

    CHICAGO -- 7-Eleven Inc. has taken over a number of convenience stores in Chicago from the franchisees, in some cases for allegedly selling nonapproved items, according to a report by DNAinfo Chicago.

    One local operator said he was forced to relinquish ownership of four 7-Eleven stores in Wicker Park, Lincoln Park, Boystown and Lincoln Square. Another franchisee said the Dallas-based company took over his stores in Lakeview, Lincoln Park, Jefferson Park and Portage Park.

    Franchisee Jay Rawal told the news outlet that 7-Eleven officials cleared his store's shelves on Friday of "the stuff they didn't want me to be selling," and security guards emptied his files into black trash bags, which they gave back to him.

    Rawal said he was ousted by 7-Eleven because officials alleged he "wasn't running operation according to standards."

    7-Eleven spokesperson Margaret Chabris issued a statement: "7-Eleven Inc. has terminated the franchises at those locations because the franchisees violated the terms of our franchise agreement. As a result, we assumed control these Chicago-area stores, and they are now open and operating under the management of 7-Eleven Inc."

    Hashim Syed, a franchisee who publishes a newsletter for 7-Eleven's local franchise community, said the company's crackdown also has snared other Chicago franchisees. "[7-Eleven is] saying these franchisees were buying merchandise from outside vendors and not reporting to 7-Eleven and keeping profits themselves," he told the news outlet.

    Syed called 7-Eleven's allegations "serious, but not proof. All we have is allegations, accusations."

    Rawal admitted that he was selling certain noncorporate-approved items, such as certain soft drink brands, like Sunkist. But Rawal said he stocked the items at the request of customers.

    Rawal also confirmed that pen-sized hookahs, which appeared for sale on the counter of the Wicker Park 7-Eleven last week, were removed in the inventory sweep and given back to him.

    By late Friday, the 7-Eleven in Wicker Park had reopened with all new staff, said the report, although lottery tickets were unavailable for purchase because the license had been taken out in Rawal's name, Mark Kwasigroch, the store's new manager, told DNAinfo.

    Kwasigroch confirmed that all of Rawal's employees had been removed from Rawal's stores Friday. He said he and other employees were transferred to the Wicker Park store from other corporate-owned stores.

    In addition to 27 employees dismissed at Rawal's four stores, an additional 31 employees were laid off at four stores owned and operated by Frank Fatehali in August, Fatehali told the news outlet.

    A 7-Eleven franchise owner for more than 15 years, he said the corporation took over his stores at the beginning of last month, forcing out workers at shops in Lakeview, Lincoln Park, Jefferson Park and Portage Park.

    Fatehali declined to say why 7-Eleven took over his stores. His lawyer has been negotiating with the company to get his stores back, he said.

    In recent weeks, takeovers also have occurred at three stores in Jefferson Park, Avondale and Park Ridge, Syed said.

    Rawal said he was seeking compensation for his investment from 7-Eleven. Syed said he has heard that other franchisees who have lost their shops received settlements.

    http://www.cspnet.com/news/corporate/articles/7-eleven-inc-takes-over-several-chicago-stores

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