7-Eleven franchise owners are invited to share their complaints, frustrations and advice with prospective franchise owners below.

UnhappyFranchisee.com believes that no franchise system is perfect, and that it benefits everyone when new franchisees sign on with realistic expectations and advance knowledge of the challenges and frustrations they may face.

7-Eleven franchise website promises its franchisees world-class support:  “Because we want you to spend your time operating your store and growing your business, we provide you with a level of support that is not just among the best in the convenience store industry—our support goes above and beyond, setting standards for franchises across all industries.”

7-Eleven franchise website boasts that it provides support by sending a business consultant to each store twice per week:

In order for 7-Eleven® to be successful, you have to be successful. That’s why we provide a personal Business Consultant to help you with all the challenges involved with running your own business.

We provide personal support to help you succeed

What are Business Consultants?

A Business Consultant is a 7-Eleven employee assigned to your store and who visits your store twice a week.

Here are just a few of the things your Business Consultant can do for you:

  • Assist in the development of budgets and business plans for your store
  • Provide advice, coaching and assistance on how to improve the business
  • Assist with the analysis of your store’s sales data
  • Provide continual training and guidance on our ever-improving system
  • Promote efficiency to help maximize your store’s profitability

7-Eleven named the #1 franchise in Entrepreneur magazine’s 2011 Franchise 500. (See the UnhappyFranchisee.com discussion here: Top 100 Franchise Opportunities 2011: Behind The Hype) and has now been named the #3 franchise in Entrepreneur magazine’s 2012 Franchise 500 as well.

Are the accolades well-deserved?

Does 7-Eleven provide the training, support, marketing and systems it promises?

Is 7-Eleven genuinely dedicated to the success of its franchise owners?

Please share a comment, opinion or insight below.

ALSO READ:

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7-ELEVEN: No 7-Eleven Protest Group Holds NY Bodega Walk

 

ARE YOU FAMILIAR WITH THE 7-ELEVEN FRANCHISE?  WHAT COMPLAINTS DO 7-ELEVEN FRANCHISEES HAVE?  PLEASE SHARE A COMMENT BELOW.

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  • Hearing from franchisees all over Los Angeles and San Diego Counties in California that the new BT business model that SEI is vigorously pushing is another way of scamming the stores out of the promotions and savings that vendors give the stores. There are numerous examples daily where the BT Invoice is overstated by amounts ranging from $1 to over $20. Vendors are telling the stores that they were specifically told at one of the "Mock Electronic Check-In" sessions not to provide the stores with the driver's invoice. If your store is a BT store, demand the vendor invoice from driver. If he says no, refuse the delivery. Its your name on the account. You should know how much you are paying. Not SEI telling you how much you paid. Be alert FZs, this is a very unethical management running our stores for us now!

  • EDITOR'S NOTE: This appears to be a satirical piece originally posted on Abril Uno http://abriluno.com/7-11-brand-sold-to-indian-conglomerate-tata-group/

    In a surprising move, Indian conglomerate Tata Group announced yesterday the acquisition of Dallas, TX based 7-Eleven, Inc for an undisclosed sum.

    Apoo Nahasapeemapetilon, Vice President of Operations for Tata Group said that because this is the first time the company is venturing into the convenience store business, it will setup a new corporation under the Tata Group of companies that will concentrate exclusively on retailing and merchandising.

    The new company, to be called Tata Marin, will handle all business generated by the newly acquired 7-Eleven Inc., which currently has more than 50,000 outlets worldwide.

    Nahasapeemapetilon, once a 7-Eleven franchisee himself when he lived in Springfield, Oregon, said that it is an exciting move for the company since it expands Tata Group’s reach, not only within India, but to far reaches of the West as well as in many Asian countries.

    Simpson Kelkar, a 7-Eleven franchisee living in San Francisco, and who currently owns fifty-one 7-Eleven outlets in the city said that he was equally excited about Tata Group’s acquisition. Kelkar, who also originates from India, said that he will definitely look into opening several stores in his native country, and maybe go back permanently to semi-retire.

    Nahasapeemapetilon said that the two companies are still finalizing all the paperwork and tying all the loose ends. But the deal should be final within the end of this month.

    Word on Tata Group’s acquisition quickly spread within many areas in India, and has sparked an onslaught of inquiries on how and where to apply for a franchise.

    It is not immediately known whether 7-Eleven Inc.’s headquarters will be moved or simply outsourced to other companies in India.

    7-Eleven is part of an international chain of convenience stores. 7-Eleven, primarily operating as a franchise, is the world’s largest operator, franchisor, and licensor of convenience stores with more than 50,000 outlets, surpassing the previous record-holder, McDonald’s Corporation.The stores are located in 16 countries with its largest markets being Japan (15,000), the United States (8,200), Thailand (6,800), Indonesia, Canada, the Philippines, Hong Kong, Taiwan, Malaysia, and Singapore.

  • message:

    From: Annie
    Date: April 3, 2014 at 9:08:41 PM EDT
    To: *TIGTA Investigations Complaints Unit
    Subject: Ullah v. Shah-Aijaz - Pleadings STAMPED (02.12.14).pdf
    Ehsan my attorney and my boss attorney want to settle this case 35000 my boss 5yrs take $2/hr and doesn't report to irs he cheat all workers thanks

    Ehsan Ullah,
    I have worked 10 years in this store , he never gave me any overtime or 1
    day off in these 10 years. I had a heart attack in the store. I went to
    federal court I did lawsuit and I sent you the copy the store address is
    1999 New York avenue huntington station 11746 7-11 telephone number is
    [redacted] my phone number is [redacted] I did the complain at hotline
    I have complain number but he never contacted me the complain number is
    1403140714 I did on the 14 of March 2014 nobody contacted me
    Please response to me as soon as possible thank you

  • I have a lawsuit against 7-11 franchise Rubina shah and husband Arshad Aijaz store # 25520 the address is 1999 New York avenue huntington station 11746 telephone number is [redacted]. I have a federal court lawsuit the number is
    CV-140947 I filed law suit the 12th of February 2014. I worked for 10'years he sponsered me for papers and I'm still pending . He cheat me never gave me day off or overtime I had a heart attack in the store 2008 he has fake pay roll he cheated all employes I have all the proof, paperwork,documents. My request is that you arrest the people they both are all cheaters I will show you all the proof my telephone number is [redacted] I hope someone calls me god bless you

  • I have a question. How do I report possible descrimination? I work at a 7 eleven in Va, making $7.50 an hour. We have a new employee who is Indian like the owner and he says he is paid $10 per hour. He is a friend of the owner. I don't think he knows that the rest of us aren't making that much. What should I do?

  • I'm not sharing anything good I visit the store in Charlotte nc on south tryon on49 staff needs to have more manners never returning to that store again three of my friends have been sexual harass my an employee disgusting not acceptable

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