7-Eleven franchise owners are invited to share their complaints, frustrations and advice with prospective franchise owners below.

UnhappyFranchisee.com believes that no franchise system is perfect, and that it benefits everyone when new franchisees sign on with realistic expectations and advance knowledge of the challenges and frustrations they may face.

7-Eleven franchise website promises its franchisees world-class support:  “Because we want you to spend your time operating your store and growing your business, we provide you with a level of support that is not just among the best in the convenience store industry—our support goes above and beyond, setting standards for franchises across all industries.”

7-Eleven franchise website boasts that it provides support by sending a business consultant to each store twice per week:

In order for 7-Eleven® to be successful, you have to be successful. That’s why we provide a personal Business Consultant to help you with all the challenges involved with running your own business.

We provide personal support to help you succeed

What are Business Consultants?

A Business Consultant is a 7-Eleven employee assigned to your store and who visits your store twice a week.

Here are just a few of the things your Business Consultant can do for you:

  • Assist in the development of budgets and business plans for your store
  • Provide advice, coaching and assistance on how to improve the business
  • Assist with the analysis of your store’s sales data
  • Provide continual training and guidance on our ever-improving system
  • Promote efficiency to help maximize your store’s profitability

7-Eleven named the #1 franchise in Entrepreneur magazine’s 2011 Franchise 500. (See the UnhappyFranchisee.com discussion here: Top 100 Franchise Opportunities 2011: Behind The Hype) and has now been named the #3 franchise in Entrepreneur magazine’s 2012 Franchise 500 as well.

Are the accolades well-deserved?

Does 7-Eleven provide the training, support, marketing and systems it promises?

Is 7-Eleven genuinely dedicated to the success of its franchise owners?

Please share a comment, opinion or insight below.

ALSO READ:

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7-ELEVEN: Is 7-Eleven a Good Franchise to Own?

7-ELEVEN Franchise Owners Complain, Allege Churning

7-ELEVEN: No 7-Eleven Protest Group Holds NY Bodega Walk

 

ARE YOU FAMILIAR WITH THE 7-ELEVEN FRANCHISE?  WHAT COMPLAINTS DO 7-ELEVEN FRANCHISEES HAVE?  PLEASE SHARE A COMMENT BELOW.

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  • 100%...If in doubt GK...don't....not sure where you are looking but 7-11 is systematically driving profit to their side of equation. They want many stores few FZ's. The plan is to convince folks that they need 4-6 stores to make a living...problem is that many stores open 24 hrs stocking thousands of items is impossible to control. The risk v reward is not there.

  • GK, if you read through the string it is a consistent message. The profits are so thin, you have no choice but to own multiple stores to make a decent living. However, multiple stores are years away, because it will take you that long to get your system up and going, particularly if it is a new store. It is a complex system and they do not have the support in place to assist you the way you will be promised. If it's an existing store, you have a clearer picture as to what to expect. Just do not expect significant growth, as 7-Eleven is continuing to build stores in most areas to meet their internal growth projects and you will likely see a reduced profit as to the growth they will try to tell you about. What area are you looking at? I will say that I talked to many franchisees in the Denver area and the message was the same from many of them. I will tell you right now you will regret the decision if you push your way past what your gut is telling you.

  • GK....if you are willing what part of country are you considering. Each area/region has it's challenges. Lindsey said they had 39% GP I bet there was no alcohol at that store. Some areas of country have huge cigarette and beer sales which means GP maybe...maybe 33%. Geography matters.

  • Jesus.....Is there anything good about these Cunt-Cakes...sorry for my french but Im pissed after reading all.....and yea Im trying to get one....Wow!

  • I went to COOL training - I was forced into my store after 18 days of training and was totally not ready. I DO know how to mop and clean a coffee pot though...

  • Heard that Joe DePinto is on the speech circuit. Does that mean he is polishing up his resume for greener(aka safer/lawsuit free) pastures ? We all know that his buddy Darren left him high and dry. Lets hope JD takes all his westpoint cronies with him. Amen

  • I'm a Newbie and Ready to Jump In buying this 7 /11 franchise after reading all the tread above make me wonder. I'm going to the conference next 2 week in NYC and I want to see what is going on. I heard Good Review and Bad to Worse Review.
    What is the Catch Running or Buying this 7/11. I'm ready to read and listen.
    I asked few 7/11 owner most said its Great!! is it a lie or they think I'm the guy from Corporate Office???
    I want to know what is going to happen after I sign the Contract??
    Whats good about it?
    Whats bad about it?

  • Abudiman.
    You must think, not once,not twice, not three times about this adventure.
    Do you want to buy a job,
    or do you want to own a Business.

  • Don't know where you are planning to buy. A few stores are gold mines, but will cost a huge premium. Most stores will give you a living but not economic prosperity. The illusion that is 7-Eleven thrives on convincing you that a second, a third, a fourth store etc. will make you wealthy.....it is a lie. More stores, more hesdaches....there are no economies of scale as a FZ. Then the issue of return on investment, SEI is big on this for them....but for you they could care less. SEI now makes more $$$$ from what you are forced to purchase through BT than through the cash register. Save your money....there are better opportunities available. There was a time when being a store owner meant you had a shot at real financial success.

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