The InXpress franchise promotes itself as the “perfect working from home opportunity” that puts its franchisees in a “position of true freedom!” Do current & former InXpress franchise owners agree? We invite their opinions (in confidence) as well as the opinions of others familiar with the InXpress franchise opportunity. We ask: Why does InXpress have such a high franchisee turnover rate? Is its admittedly questionable financial state a concern?
(UnhappyFranchisee.Com) Do InXpress franchisees recommend the InXpress franchise opportunity as a path to true freedom?
InXpress franchise businesses provide shipping, consulting, customer service, logistics, and other business services using third party international, airfreight, express truck, and other transportation services through one or more domestic and international carrier companies.
InXpress franchisee recruitment promotions claim:
InXpress is a unique and scalable opportunity that offers low buy in, low overhead and huge residual income potential!
Be part of the $500 billion freight industry providing shipping options, service and pricing to the small business segment. Grow the business from your home, or a traditional office, by yourself or leveraging a sales force.
Following our sales model will put you in a position of true freedom!
According to the 2025 InXpress Franchise Disclosure Document (FDD), the total investment necessary to begin operation of an InXpress franchised business is between $86,900 and $169,290. This includes $65,000 to $65,990 that must be paid to the franchisor or its affiliate(s). [Source: IFPG broker website]
According to the InXpress Franchise Disclosure Document issued April 11, 2025 (amended on June 4, 2025) there were an average of 77 franchises open in the period of 2022 – 2025.
During the same period, 89 franchises exited the system via terminations (30) transfers (29) and ceased operations – other reasons (30).
That results in a disturbing franchise turnover rate of 115%.
On Page iv under “Special Risks to Consider About This Franchise,” franchisor InXpress, LLC warns:
Financial Condition. The franchisor’s financial condition, as reflected in its
financial statements (see Item 21), calls into question the franchisor’s financial
ability to provide services and support to you
Other warnings include:
“Sales Performance Required. You must maintain minimum sales
performance levels. Your inability to maintain these levels may result in loss
of any territorial rights you are granted, termination of your franchise, and loss
of your investment.”
And
“Minimum Payments. You must make minimum advertising, and other
payments, regardless of your sales levels. Your inability to make the payments
may result in termination of your franchise and loss of your investment.”
InXpress LLC is a Master Franchisee Headed by Clinton Squadroni
InXpress LLC is a master franchisee of UK-based InXpress Global, LTD.
Its management team is led by Chief Executive Officer Clinton Squadroni, Chief Product Officer Andrew Dawson and VP of Finance Andrew Ashurst.Are you familiar with the InXpress Global Logistic Franchise Opportunity?
Would You Recommend It to a Close Friend or Family Member?
Why or Why Not?
Share your opinion in confidence with a comment below or by emailing ADMIN at UnhappyFranchisee[at]Gmail{dot]Com.
Invitation: All companies and individuals discussed on our website are invited to submit corrections, clarifications, rebuttals and/or statements of their points-of-view.
TAGS: InXpress, InXpress franchise, InXpress franchise complaints, High turnover franchises, Clinton Squadroni, Andrew Dawson, Andrew Ashurst, Business Services franchise, Shipping Services franchise, Packaging & Mailing franchises,
The 2025 Franchise Disclosure Document lists the name and last known address of every franchisee who had a franchise transferred, terminated, cancelled, not renewed, or otherwise voluntarily or involuntarily ceased to do business during the period January 1, 2024 to December 31, 2024.
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View Comments
InXpress used to be a good franchise to start and own. InXpress has gone very down hill the last few years. The Shipping and Freight industry has been down for the last three years. Competition is very tight. You used to be able to get Margins of 30 percent. You now are lucky to make margins of 12 percent.
InXpress' shipping platform called Webship is very poorly designed and often crashes. I lost a lot of customers when InXpress launched their own Webship platform that our customers are required to use.
InXpress management is not supportive. They went from recruiting people who could build a business from scratch as I did. InXpress now only recruits Franchisee's that have millions in net worth and requires them to hire large sales and support staff. If you do not meet the set sales objectives, InXpress will take your franchise away from you.
Yes, this sad state of affairs exists in India too. the franchise closures/ terminations ( mostly forced to sign the mutual termination agreements) is higher than the ones active. There are hardly 3-4 franchises profitable usually either high networth or backed by vast industry experience with additional crossover businesses. Margins are too thin with no volume per client it rather depends of continuous new client acquisitions which is an expensive and unsustainable model.
The minimum sales quotas are fixed with no support and highly improbable sales model/ cycle where new franchises ( mostly all) are bound to fail..
The franchisee is the actual customer for inxpress and not the intended end customer. The margins are wafer thin with a 30% royalties on each sale and tech fees, CRM , even Annual convention is charged as fee.
The contract is completely skewed towards franchisor with not much legal remedies for franchisee .all in all a flawed franchise model.. needs to be exposed
I had an InXpress Franchise for the last 12 years. Unused to be a great way to start and own a business. That’s until the new leadership took over. The shipping industry has been down since after Covid. Competition has gotten very tight. I was a “Top Gun” franchise for three years in a row.
Once the shipping downturn occurred, InXpress became canabalistic by forcing smaller franchises out and given their customers to the larger customers.
InXpress tried to take my franchise from me because my customers were behind in their payments for shipping services. I was negotiating with InXpress to resolve the matter per the contract. InXPress leadership ignored the contract language to Arbitrate and tried to cancel my Franchise agreement. They licked me out of the system, taking my customers from me without any compensation.
I had to sue and file for court protection to keep from losing my business. InXPress basically tried to commit Larceny and Theft to take my business from me with no compensation. Buying a franchise from InXpress is a very bad decision in my opinion as it is now run by a Den of Thieves.