JAN-PRO Franchise Complaints

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• To ( j from Indiana )

  1. Here we go again all you do is attack me and say lies about me. That is defamation and an attack on my character. You are only telling lies about me and making things up and that is wrong. I was ripped-off and I’m standing up for myself. My main objective is to stop jan-pro from hurting so many Americans. You are guilty of defamation and being a liar.

  2. Yes I have posted for over a year. More people and different people from different parts of the country also keep posting. By the way I’m not the only person tacking legal action against jan-pro. There has been many more people. I also find it interesting how you said that you were not going to post anymore but you keep on posting.

  3. Yes I have read the 1st Amendment. The reason I picked it is because jan-pro has tried to shut up people.

  4. I find it interesting how before you said that you knew nothing about Webster and now you want me to contact them. They can also contact us. Besides we contacted jan-pro many times. Again you keep lying and defaming me and telling straight out lies. You want to call it vengeance and blood but even a judge said that the way they operate is like a Modified Ponzi Scheme. When this Ponzi Scheme is totally revealed the authorities will proceed accordingly. We have the proof and will prove it.

• You know what I honestly don't care. The point of this site is to make people see the bad side of the franchise business. You can argue its case all you want but if someone stumbles across this site while thinking about investing they will see so many different unhappy people that they would be brain dead to invest. Jerry, you must own a Master Franchise or work for a Master Franchise to so vehemently argue for it. Otherwise I have no clue why you would waste your time convincing people its a good investment. I'm going to speak for myself and myself only. I owned a Unit Franchise. I worked like a dog, got treated like a dog, and billed 70k a year and they took so much money for so many different things I wasn't able to survive. I had to abandon my franchise. I took my 200 dollars and started fron scratch. I now have a Mercedes in front of my house. If you give any cleaning franchise your money your an IDIOT, just like I was. They will take advantage of you because business is about making money. The more the Masters screw you the more money they make. That's life and you can't really blame them. Either you can have the dollar or they can have it. Tough decision huh. I have nothing else to say I just hope that anyone who actually wants to own a business and is thinking about investing with these companies doesn't and either starts from scratch or searches for a different investment. If not there is a good probability you'll eventually be posting on this site too. If you want to pay for low paying job with a little freedom these companies are the way to go.

• Joe A: No i don't own a unit franchise business, nor would i. It's not because of it being a "bad deal" or a "rip off". It's because if I did anything for a "franchise based company" it would be as a Master Franchise Owner or in the corporate office.

  I've been in this for over 25 years, I've worked for some of the largest "players" in this industry, I owned my own business for a number of years in Florida. Yes, it was a traditional company. However, I have no problem stating this with an honest face, IF I DID OWN AGAIN, i would own an owner/operator based system.

  I would treat my unit franchisees as the "investors" that they are in my business, I would bend over backwards to make sure they received the best training, support and service that I could afford.

  I would never have my "business owed" going any longer than 90 days out. I would only fine when needed, I would correct and adjust where needed in order to have a group of satisfied, financially stable owner/operators as my "partners".

  I wouldn't sales and market fee anything more than for a 3x multiplier, larger facilities I would only go to a 1.5 multiplier.

  My finance rate would never be higher than 10 to 12% apr.

  My owner/operators would have the option of financing their starter kits up to six month's interest free

  My owner/operators would have the "sweat equity" option for up to six month's without paying interest.

  My owner/operators would have access to me at anytime within reason.

  My owner/operators would be paid by the 15th of the month following service not the 30th.

  My owner/operators would be able to bring their employees into a training class conducted by operations in order to assist with their training needs at no charge

  My owner/operators would be taught how to get jobs on their own and wouldn't have to pay me sales and marketing fees.

  My owner/operators would be the best trained, well organized, best respected in the company.

  My owner/operators would be able to meet with me at anytime (within reason) and if I couldn't satisfy their issue, I would gladly put them in communication with someone on the "corporate level".

  I would fight for the unit franchise owners to have a "steering commitee" that would meet with a corporate representitive on a quarterly basis. (nationwide) not just in my "area".

  I would allow corporate entity to audit me on a yearly basis to confirm that I was operating under the standards condusive to the "corporation" and my fellow "masters"

  I would be subject to fines and penalties similar in % to my unit franchise owners if I didnt live up to expectations and commitments including fulfilling "business owed" in a timely fashion.

  I would agree to have any/all legal remedies handled by a court appointed mediator and if still no satisfaction, I would allow "standing" in proper district or state court and abide by their ruling.

  I would agree to "full disclosure" if at anytime anything was to be changed in the FDD, it would be put on notice for a period not less than 90 days prior to taking effect.

  I would agree that any/all fines could be/would be waived with appropriate verifcation by Operations, myself and the customer.

  I wouldn't "hold" any customer past a 30 day cure and 30 day cancellation policy and all owner/operators would have to agree to the same.

  I would allow 1 turn down without counting against "clock" for any contract turned down by an owner/operator, would only count 50% for the 2nd and 75% for the third with 100% counting from the 4th on.

  I would allow any owner/operator to "opt out" and get a full refund after 30 days of working in their first contract, minus any needed costs, such as used equipment etc..

  That's how I would run my Master and that's how I would restructure/reform this "commercial cleaning franchise industry". I would put any company that didn't "conform" to the above out of business within three years.

  Just in case you, 1st amendment and any others wanted to know.

• Joe A: Did you buy each of your $8.00 per hour employees a new Mercedes? Or did you make money off them?

  Did you not pay for workmans compensation insurance, sure isn't listed on what you paid on a yearly basis.

  Did you withold taxes from your employee's? If so, you had to pay matching FICA, FUTA and SUTA. where's that in your "list of items paid".

  Where's your equipment costs, uniform costs, background check information, chemical costs, overhead for your phone, your letterhead, your brochures, did you have internet advertising? how about a national contract program?

  Funny, you are made that "masters" make money, but you did the same thing. You forget that not everyone has the confidence to sell accounts, knows how to bid, form a contract, list task schedules, or did you simply have everything on a "hand shake".

  You say this site is for only "whiners" "complainers""moaners" and the fact that overall good companies can get "slandered" on a daily basis. How about the masters that paid good money for the geographic rights, name, operating model for these various companies, what about the vast majority of franchisees that are making a living, fulfilling their aspect of the "american dream". Just because their view of the "dream" is different than yours.

  Funny, you did the same thing to your employees, yet you want to "chastize" others. Funny, you complain and make "blanket statements" without thinking about the majority.

  Food for thought.

• 1st amendment: You don't see me posting on any other site than this one.

  1st amendment: You don't see me simply "attacking you", though you seem to be the "biggest dog in the fight" and the one with the most time and resources. You also seem to be the only one attempting to gain fame, fortune and I'm still not convinced that your not recieiving "something" for spending all this time on sites, on the phone, writing these letters, visiting Atlanta and all the other things you claim to do at no charge or no reward.

  1st amendment: I've offered a differing opinion, that is all. You are slandering the Jan-Pro name, you are slandering and defaming the literally thousands of owner/operators that are currently in the system, making money, cleaning contracts on a nightly basis.

  1st amendment: I'm going to keep reviewing this site and when I see/feel that you are going too far, I'm going to counter you.

  1st amendment: When you get your day in court, you will lose. When you lose, then maybe you'll join me in reforming the industry as it should be done for everyone.

  1st amendment: Just because I didn't know about Webster the other day, doesn't mean I can't do research and find out the "players" and find out what their backgrounds are and when they got into the business and how.

• Well Jerry if you did that then I would not say it is a rip off. Unfortunately, there are many many bad apples in the bunch. I myself also would not mind owning a Master Franchise. I would not rip people off. The fact is that there are many many many bad Master Franchises so the easiest way to help people not get robbed is to call rip off. Jan Pro in my area is a rip off. Could it be changed and at least a decent fair oppurtunity...sure.. But it is the way it is and it is a poor oppurtunity. If I knew of a good Master Franchisor I'd say 'Hey Jan Pro is pretty much a rip off but investing with this guy is OK' unfortunately I do not know of and have not heard of a single one yet. So a way to save people money I to let them know chances are they are going to get ripped off..because chances are they are going too. I know you like to pick on Jerry 1st ammendment. Maybe he's overzeolous, repetitive, uneducated, bitter, etc but I assure you he's just a guy who got screwed who decided to take up a cause and fight for what he thinks right the way he knows how. Maybe he's not doing it the way he should, maybe its not the professional way, mature way, educated way but at least he's speaking up. Regardless if you want to believe it or not today chances are Jan Pro will rip you off. In the future could it be reigned in and operated the way its supposed to and not be a rip off...absolutely. I invested because the concept could work. Unfortunately, the Master franchises just screw people. So until Jan Pro International reigns in their masters and somehow takes responsibility to make the model work the ethcal way..the way it was originally intended... it is a rip off and people do not deserve to have their hopes and money taken. It takes some people a long time to save 950 dollars and its bull shit that some Master Franchise with a net worth of a million dollars will screw them out of it. Can Jan Pro not be a rip off..sure... But today it is a rip off.

• I said I started with 200. You don't need workmans comp until you actually have an account to work at, you don't need to payroll taxes until you pay somebody, checklist, contracts, etc.. Microsoft Office. I didn't buy my employees cars. But I also didn't mislead them. They knew they were getting an 8-11 dollar an hour job. I made money from them honestly.. I didn't screw them, mislead them. Or rob them. You've never delt with this company as a unit franchisee so how you can basically call us all liars is beyond me. Do you think all these different people are just making this up? You are actually helping this site keep people from investing in Jan Pro though. You are stirring up activity so when people think of buying a franchise and type jan pro complaints in google this site pops right up at the top. Then people read it and see everyone complaining except for you (the guy who has never owned a franchise). So people should thank Jerry for making the message more prominent on the web. In a perfect world jan pro would operate the way its supposed too. Heck communism would work perfectly to and none of us would have to worry about a thing. Unfortunately no matter what you say, or how you reason it Jan Pro screws people. With that I am forever leaving this site because I've voiced my opinion and people could listen to the 100s of us who say we got screwed or you who...???...oh yea nothing..no success, no failure because you aren't even involved.

• Joe A: Your welcome, sometimes it takes activity to make change happen. Honest discussions should always happen, that way resolution has a path to travel to and from.

  You, 1st amendment and others have voiced only one side of the facts as they are. You may have a legitimate gripe, never said you, 1st amendment and others didn't. Simply stated that it can't all be "one sided"

  If the "lackeys" at Jan-Pro had an opinion of me, they would "hate me", they would state that I'm out for their jobs, I guess I am in a matter of speaking, you can't simply "get a paycheck" when what you are getting/how you are getting that paycheck is on the backs of disgruntled owner/operators. I love this business, I've been in this for over 25 years, it hurt me when an employee of mine had an unfavorable opinion of me right or wrong, it hurts me to see and read and hear about the owner/operators that have been mishandled, mistreated and truly are under represented.

  I don't fault you, 1st amendment and others for expressing your opinions based upon certain facts. But you all keep forgetting that what I said in the very first "opinion". You can't throw out the baby with the bath water!!!! You have made blanket statments, you have made "slanderous", "faulty", "not 100% accurate" remarks about Jan-Pro, Jani-King and other owner/operator systems.

  I am truly hoping that a "calm", "cool", "level headed" person reads all of your, mine and others remarks and see's and verifies that there is a problem and a resolution to the problem.

  I hate lawyers, only one's that win in lawsuits is lawyers. Look at "big tobacco" lawsuits if you think differently.

  You are right, 1st amendment needs to "clean up" his speech, release the ties to his attorney via promoting his attorney's website, not call everyone "stupid", "on crack cocaine", "full of monkey dung", just because they have a different side to the "same story". His argument would hold more water.

  As far as "success or failure", let's see how this goes. Maybe, just maybe, some/all of what I proposed on this site ends up getting to "the big boys" and they actually do right by all owner/operators and that the "masters" realize how valuable all of you current and past owner/operators are.

• As written the model would work if it wasn't taken advantage of, bent, and twisted. I initially believed that. That's why I invested. But that's not how its playing out in the real world. So until there is over sight and it is run properly I will continue to tell anyone who listens its a rip off. And ultimately I still think you better off going solo.

• Wow! I have been wanting to get involved with JAN PRO for MANY YEARS. Just made my initial appointment, but thought I would check the web for complaints...and boy did I find them...Is there anyone out there that is a happy franchisee of JAN PRO...I mean really I need to know...I have really always wanted to take this chance...I am very motivated and persistent, I don't want to get involved with a franchise that is a dead end!

  I keep thinking all I need is a lift into the business and I can market to get my own accounts? Is this not a good idea?