JENNY CRAIG Consumer Complaints

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• I have had the same experience as Becky above. I too met my weight loss goal and was promised by the Director of the Cameron Park Jenny Craig that I would be entitled to the 200.00. That was back in April 2012. I have called 3 times since April wondering where this magical 200.00 was. I was told they had to resubmit the paperwork, it wasn't completed correctly....etc. FINALLY, fed up, and now 5 months later, I called on Wednesday last week, August 8th and was told "I never qualified for the 200.00 refund because of the Jenny plan I originally signed up for." Are you kidding me?? So, for the past 18 months, and 2 seperate payments of 49.00 to "maintain" my membership with Jenny Craig, the staff NOW realizes I never qualified for the 200.00 refund plan....It is ridiculous. I have asked for my money back (49.00 I just paid in June to keep my so called membership active) and they said NO. I am SO frustrated you have no idea. I want to shout from the rooftops and be like every other American and SUE them. Anyone wanna go class action on Jenny Craig with me??

• I'm a senior citizen...my husband gave me a one month Jenny plan for Xmas so I could lose 10 pounds before the holidays...the cost was $588...I received the first two weeks worth of food that had to be shipped by courier since we do not live near a depot...the second two week shipment arrived one week after I finished up the first two week shipment so my diet plan was broken...I refused receipt of the shipment and returned it to the depot...I called Jenny's head office in California requesting a refund since my diet plan was broken but they refused outright...they took no responsibility at all for the late shipment and refused any refund at all...SHAME ON YOU JENNY CRAIG...YOU ARE AN ABUSER!!! YOU SHOULD BE SUED!!!

• SO many of your foods have too much cheese which does not work well with people who are lactose intolerant. It makes my choices very limited. ALSO bring back the healthy salmon and the turkey dinners. They wete things I could eat without cheese.
  Thanks

• I joined Jenny Craig Darwin some weeks ago. On sign up with an out of town Jenny Craig Representative, I was told I needed to join for 12 weeks and have the money Direct Debited from my account each week. I found out later, I dd not have to pay this way.
  4 weeks into the program I became very ill. I went to Jenny Craig Darwin, where I spoke to Jess, advising of my illness and would not be continuing on the program. I did not ale good for that week, however, the money for the good was direct debited out of my account! I asked what I needed to do, not to be penalised . She made a phone all, while I was sitting beside her.

  Her advise was to get my physician to write a letter. I did this. I never heard back from them. I then phoned Lucy from Jenny Care........ Jenny who..... She said to email the letter through to her as the Darwin branch of Jenny Craig had lat the letter. After receiving the letter, I spoke to Lucy again who advised, they would refund ,y $134 for food I never received and would then waive the early exit fee due to my serious illness. Lucy then said she would be asking Darwin Jenny Craig to refund the $134 to. I asked her to cc me in the rail to Darwin Branch, however this never happened.......

  Two weeks letter, I decided to phone Lucy again, who said the money I had paid for uncollected food would now go towards my early termination penalty. I disagreed with her as that was not the conversation I had with her 2 weeks prior, when I was told by Lucy, that the $143 would be refunded in full and the early termination fee waived due to the letter from my Doctor....

  This is just another issue I can live without... As if illness is not enough.... This will not be the end of this situation.....

• Jenny Craig in Doncaster Victoria Australia

  Before Xmas I joined the Jenny Craig alleged 12 week program for $99.00 but what the lovely girls at Jenny Craig target centre omitted to tell me is that $99 is only for the first 8 weeks and then the remainder is at 134.00. So the 12 weeks is actually only 8 weeks and then you are stuck with normal pricing for direct debit customers.

  But let me start from the beginning of what has been a nightmare ... I first went to Jenny Craig Doncaster Road where the staff there bitched about the company and told me that they were morally impelled to tell me that the Target Centre store had a special deal of 99.00 for 12 weeks. I asked them if I could get that deal at their centre and they continued to bitch about the company and told me no - it was only a special deal at Target Centre.

  Whatever, So i dutifully go to the Target Centre to get what I think is a deal. First of all, Jenny Craig sweetie - 12 year old air heads are not good customer service points for 50 year old. I spent most of my association with that centre listening to `drunken party stories'., `could not work last week because had spent a week on a booze binge;,nail painting stories;, etc. This is who you are being represented by - but maybe best this way as they have no clue as to the rip off they are supporting under your brand.

  No clue as to my needs as a hard working mother, wife needing to regain her self esteem and body back. It was rubbish. By the way, they just kept telling me to walk more kilometers even after I told them that I was having a hip replacement in March and needed to lose weight to be able to up my chances of a successful recuperation. That was the extent of their advice ... walk more. Hello air heads! ... I can't walk which is why I have given you my hard earned cash to help me with alternatives.

  The 8 week mark is a bummer but I persevere. No real change to my weight. It has now cost me something like 1400 or more to lose 3 kilos. Really?

  So at end of that, I toddle off to Doncaster branch again. Thinking okay these are older women ... maybe I too can be like those ads. But no, I get sick and then go from major flu to hospitalisation. I get told that I can join the 5 week program which is really 6 weeks. Yes, I have to pay up front for the first week and then there are 5 weeks of direct debit. At my last session with the consultant, I picked up my food and got told I had 2 weeks left on my meal plan. I went to hospital after that. Today I rang Jenny Craig to ask them to pack my last 2 weeks as a friend was going to pick up the food for me (I still can't walk or drive) and they insisted I had only one week left. How can that be? I haven't touched the 2 weeks that we agreed prior to hospital? Did that extra week deteriorate in the cupboard? Did someone else take it home for their own use? Give me a clue. If only my weight disappeared as easily as that one week meal pack!!!!!

  I was going to try again but forget it JC. You are a rip off and an amateur set up full of people who really have no clue as to the level of empathy and professionalism needed. No amount of celebrity commercials will make up for the appalling treatment I have received from your representatives. Disgusting, unprofessional, dishonest.

  I agree with the other lady ... as if being ill is not enough then to be taken advantage of by greed at weakest moments.

  Appalled and Fed Up.

  Rosie

• I have now had phone call from head office of Jenny Craig Brisbane. She was also going to "look into it" and get back to me...... That was 2 weeks ago...... And the saga goes on.....

• My wife has been waiting two months for a refund from Jenny Craig. Each time she calls, she gets a different story about why she does not have a check in hand.

  After two months, I have no faith that we will ever see any of the enrollment fee refund. It is money gone.

  Shane Matheson

• I join Jenny Craig on december 2010 with a lifetime membership. By november 2011, I reach my goal and I decided that I have learned enough so from that moment I will eat by myself, thats suppose to be the goal of the program. Last week more than a year later I claim Jenny Craig the half of my membership, because not only I stop gaining weight, I lost more than 90 pounds eating by myself and now I'm on the weight I suppose as stated in the medical tables (172 pounds, 5'10"). But Jenny Craig office said that because I lost more than 5 pounds under the weight that was my goal I will not receive the reimbursement. I'm sorry but that don't make sense to me or to anybody..., now tell me is this a Treat or a Trick! I was very happy with Jenny Craig until today. People ask me about weight all the time because my weight loss was amazing, but from now on I will tell this story to everybody and will not advice anybody to join Jenny Craig anymore.

• I started with Jenny Craig in March 2005 and attained my goal weight in about 6 months. Since I liked the food (it was better then), I stayed on the program to maintain my weight loss. I pay a yearly fee to maintain my rewards program discount.

  Yesterday, I was doing an errand 3 towns away from my home, so I purchased over $300.00 in food from the nearby center. I specifically asked if I had received my discount, before I wrote a check. When I got home, my receipt in my bag showed they had OVERCHARGED @ $92.00.

  After repeated phone calls, I must now drive an hour and a half to get my check and straighten this out. After all the money I have spent with this company over the years (I have purchased food on a regular basis for 8 years), you would think they would act like they cared.

  I am disgusted by their lack of professionalism. I got the old "it was an honest mistake" excuse. Business 101, you never make excuses for your errors! You appologize and rectify the problem. No wonder the company is loosing money. No one offered anything to compensate for the time, gas and inconvenience! They do not care if they loose me as a client.

  My husband has an MBA and I am an RN, spending my career in ICU. We both have noticed some centers seem to have a revolving door of staff. Some centers have staff who appear more interested in their social chatter with each other than assisting clients. I have waited at the desk for a long time, while staff is socializing in the hallway and in the back. I do not think many of the staff see the big picture concerning their actions and how it affects the bottom line. As professionals, in our opinions, my husband and I see staff training and attitudes as what will be the downfall of Jenny Craig.

• I used to work for jc. Not raise from franchise owner. four years later. nothing no benefits. nothing. And abuse. to say the least so disrespectful . I am no longer employed with jc because I finally smartened up and quit. good luck to anyone that works for this rotton company.