MATCO TOOLS Franchise Complaints

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• You know what amazes me and always has. People send letters and emails to Ernie or Tom and they expect an immediate anwser, or for either or both of them to drop everything to respond.

  Last time I checked there are about 300 Matco employees in Stow. Plus the 75 dm's and 6 rm's. Then you have 1500 dbr's. Can you imagine if let's say 25% of those people sent 1 email to either of them what there inbox would look like in a day.
  Not to mention danaher people sending emails, or suppliers sending emails.
  Quite frankly I am surprised Ernie had the time to respond to debbie's customer, that would have been pretty far down on my to do list, like maybe next year I will get around to it.
  I think if I was vp of a company and someone was bashing my company, threatening to sue me and everyone else, I am pretty sure I would not be sending any emails to that person. I have always taken the road of, when someone lawyers up, party over let's see you in court. You bring yours and I will bring mine.

• Ernie Lauber writes "We are always trying to improve our system, products and programs. A testament to this is how we have been recently named number one in category – mobile tool company – again by Entrepremuer Magazine. In fact, we have been named number one in category five out of the last six years."

  Amusing... number one in category sounds impressive unless you realize only two participate in the rankings.

  "We have also been in the top 25 rated franchises by this prestigious magazine for the last six years."
  EntreManure is NOT a prestigious magazine. It's one big infomercial. In fact their rankings don't even state that higher rankings mean better investment ot opportunity. They just call their big advertisers the "top" franchises which is actually meaningless.

  "We will continue to have the lowest distributor separation rates in the industry...."
  Again, kind of amusing when all 3 mobile tool franchises have unacceptably high "separation" rates. Note he doesn't say "low separation rates" just that they're not as bad as the other guys.

  Gotta hand it to them for squeezing the most hype out of meaningless verbiage.

• Former Distr wrote – “Junior I don’t mean to berate ... But if this is your position, I have absolutely NO respect for you …If you know these people, you would know that there is no better person on this earth and more concerned about their position and their influence on their associates than Larry and Tracy.

  Junior – I think you missed the jest of my position, I like Matt, Larry and Tracy just fine, but I said I’d put Glenn above them any day. You’re entitled to disagree, I said that too, but ask most DM’s how they feel about the training department and you might get an ear full.

  Former Distr wrote – “I personnally know Tracy very well and your comments are offensive.”

  Junior – That’s the risk in posting and reading in a forum like this. Many different opinions and if you are sensitive you might not want to participate. You gotta have thick skin and understand that there are folks here that disagree with you and they aren’t afraid hurt your feelings when stating so.

  Welcome to adult talk.

• Matco#1 wrote - "Tommy over 15k this week, the week of Christmas."

  Junior - Nice week. December was always my best Month. Call me this next week, I gave the team the week off, yes with pay, so that means I'm off. I'll be in Phx for sparring practice...lunch on me.

• Your not hurting my feelings, I just feel if you really know these people you would not have made that comment.

  I can appreciate your comments about the training department. I was a training manager for 20 years. Training can not solve your real world problems, we can only prepare them for what is to come. YOU as a field manager have the irresponsibility 'out there'. Not you specifically, but YOU - Field Managers have failed big time.

• Guest, I told you before there are 3 franchises. MATCO is #1, Snap on #2, and Cornwell #3, but Cornwell doenst make the top 500.

  You got it Junior.

• Guest I think what matco#1 would like to know is what qualifies you to have the opinions on here about what you have, without ever experiencing it yourself. That's why the identity problem is concerning. At no point have you showed that you ever have been a toolman for matco. So what all of us are trying to figuire out is why are you here??

  Junior- I have appreciated reading your answers on here.

  Matco#1- Are you trying to beat me with those numbers.

  Debbie- I don't think that mistaken identity equates to a apology. Oh and tell Doug Jay from MDAC wishes him a merry Christmas

  Tommy- Oh tommyboy what have you been doing for three years except this??? I think its time you start living.

• MAC is becoming a franchise also now Matco#1

• Jay, I am living the dream, the dream of bringing matco to its knees. I have moved on, but I will continue with matco to resolve the deceitful, lying and misleading practices.

  I will be loud and be heard, I will be posting anywhere and everywhere, just as the other members have been doing. This is a forum called UNHAPPY FRANCHISE.COM, if you don't like what you are hearing or seeing, go to the defenders site, the numbers are real low over there, must not be too many people defending a deceitful company.

  AS I HAVE TOLD EVERYONE ON HERE, YOU NOR ANY OF THEM WILL SHUT ME UP.IT IS CALLED FREEDOM OF SPEECH.

  Jay, just keep Jerry's number, it wont be long before you will need him, numbers show its a matter of time.We will be here for you, we can help.

  Sometimes, when you have bad apples, working for you, you have to go after the company to get the apples removed and thats what this is about, matco is held accountable for its employees and their actions, along with matco's practices, it called CHURNING.

  HOW ABOUT THAT JSC-750 CART, IT SAYS MADE IN THE U.S.A. WITH PARTS FROM OVERSEAS.

  DOES MATCO MAKE ANYTHING? OR DO THEY JUST HAVE THEIR STICKER PUT ON OTHER PEOPLES PRODUCTS?

• Richard, Are you under the pritchett regime?If so, give me a call.