MATCO TOOLS Franchise Complaints

View Comments

• Administration Details

  How does a business operate? Through the policies and procedures determined by the business owner. However, these operational decisions are also known as administration. The owner gets to choose the hours when the business is open, when employees need to be present and working, how to process sales and sales fulfillment, and how to pay accounts payable invoices when received.

  It comes down to a thousand and more little decisions that make the business processes the most efficient and the most profitable. While administration is not inherent, it does take practice and a keen perception to fine-tune, especially in areas where a small business owner is not well practiced, such as accounting, marketing, or even customer service.

  morebusiness.com

• Leadership Smarts

  Many entrepreneurs have great business ideas, but are deficient in leadership skills. Leadership is a recipe that requires a bit of everything: good communication, listening, presentational, business processing, decision-making, and more. And that is why leadership can be an acquired skill.

  Good leadership requires that a business owner be motivational to his or her staff, management, and employees. It requires making sound and good decisions. A good leader will be an example in his or her behavior. It also means forming business strategies and presenting goals to workers. And it requires flexibility, as all good business leaders know that change is the only constant.

  morebusiness.com

• Promotional Spirit

  An entrepreneur is the biggest cheerleader on the team. Even before the business is off the ground, an entrepreneur must promote his or her experience and expertise, as well as the business concept to potential investors. An entrepreneur will need to promote his or her business to clients, business partner, and other joint venture possibilities as well. And since the entrepreneur has the business vision, it's up to him or her to make the right decisions on promoting and marketing the product or service to the end customer.

  morebusiness.com

• We are all here to give matco hell, destroy their reputation and run them into the ground and to let people know how they treat distributors.

  Matco has district and regional managers who lie,mislead and perform deceitful practices , only to pad their pocket.

  IT is alleged that matco has cheated American Taxpayers out of money, by misleading TD BANK, according to the lawsuit filed.

  WHO WOULD WANT TO DO BUSINESS WITH A COMPANY THAT CHEATS AMERICAN TAXPAYERS? IT IS CALLED GREED AND SCREWING EVERY AMERICAN OUT THERE IS WRONG.

  WE FORMER DISTRIBUTORS ARE NOT GOING AWAY AND WE WILL NOT SHUT UP.WE WILL BE HEARD LOUD AND CLEAR.

• i wasa tech for 30 years and what debbie said was untrue,quote:325 techs that are required to buy tools unquote.no tech must buy tools,never have never will, want to buy yes what world do you live in

• Bla, Bla, Bla...Tommy...How about change? No we don't want to change anything we just want to screw someone....I know I said it before Tommy but when you go, there is a nice warm place for you.

• Yeah so today, a customer calls me up, lube tech at a Ford dealer, you know the lube techs that cant afford to buy tools???Only this guy is a 30 a week lube tech, similar to two more in the shop, anyway back to my point.
  He goes to a comm. college and buys a MSC4 cart about 8 months ago. Hey I dont blame him or get mad, he gets a great price, and still buys from me, so its ok. Today he calls and says one of the drawers doesnt lock and he doesnt know how to pull the drawer out. So I tell him in the afternoon I will stop buy and take a look at it. Now I know what a lot of people are thinking, are you nuts tell him to call MATCO, thats who he bought it from. So anyway I stop by the shop since I am driving buy, walk up, he shows me which drawer, I pull it out, and there is a piece of paper blocking the locking mechanism. The guy felt bad, I put the drawer back in, locks fine. Two other guys in the shop give him crap, one of the guys comes out and buys a few things, he makes a payment....customer service wins!!!!!complaining and pissing off customers looses!

• Tommy MATCO does NOT Cheat american taxpayers. Now I don't know the facts of the case, neither do you it will come out in court. See just like you bitch at everyone about knowing the facts, YOU DONT either. YOU know ONE side of the story.

  YOU ARE JUST JERRYS PUPPET out spewing PROPAGANDA!

  prop·a·gan·da   /ˌprɒpəˈgændə/ Show Spelled[prop-uh-gan-duh] Show IPA
  noun
  1. information, ideas, or rumors deliberately spread widely to help or harm a person, group, movement, institution, nation, etc.
  2. Tommy Cheung!

• Tommy says;
  Matco has district and regional managers who lie,mislead and perform deceitful practices , only to pad their pocket.

  MATCO #1 says....Tommy I was a DM and I take offense to this, so I would suggest you stop or consult with Jerry, see below.

  Defamation is false and unprivileged spoken words or written publication, which exposes any living person to hatred, contempt, ridicule, or which causes him/her to be shunned or avoided, or which has a tendency to injure him/her in his/her trade or occupation.

  For example, if a person or the news media says or writes something about you that is understood to lower your reputation, or that keeps people from associating with you, defamation has occurred. However, if someone says something false about someone who has died, as reprehensible as that may be, in most states it is not considered defamatory. No legal action can be taken on behalf of a dead person. Only a living person can be defamed.

• Everyone that actually knows me - absolutely knows the truth.

  Everyone that actually knows me = absolutely knows I do NOT lie.

  Zigler, Sandler - classic sales training. Why not add "How to Win Friends and Influence People" Throw a few more "How to Sell for Dummies" into the mix.

  Get help Matco - get COUNSELING - stop abusing your distributors

  If anyone doubts ME - well I have page after page after page of documentation
  I took just a 'SAMPLING' of quotes from emails and posts I've received in the last couple of weeks.
  Christopher - You know this sucks because I like mato tools but if they are screwing there people (like Debbie btw who is the best tool person ever) over then I can no longer support them
  Charra Agreed Christopher...can't support a company who doesn't take care of good people like Debbie
  Dan- too bad all they care about is the bottom line .... they should consider that when they become the bottom line and they too will be UNEMPLOYED
  John- wow, this lady takes a beating - especially on this site, She might not have done everything right, but who does? but Matco really treated her badly.................
  Phil - Just gotta throw in a comment here regarding Matco- in the 27+ years i have been an automotive tech, i have only wittnessed one Matco dealer who made it to retirement, i have had at least 5 Matco dealers that i can remember, none of which was around for more than a year or two, and for that reason i dont buy much from Matco- i know i wont have a dealer for long. I have known Debbie for around twoyears now and as far as tool dealers go, i would really enjoy doing more buisness with her than i do, she shows up every week ( cant say the same for Snap On) and has always been someone i enjoyed doing buisness with. When she started having issues with Matco, she reached out for help- near as i can tell, she got none. Her DM was supposed to contact all her stops and speak with her customers- can tell you nobody contacted this shop. That doesnt sound to me like a company that wants to help their franchisees.... Damned shame, hate to lose her... Bet we never see another Matco dealer here in rural Colorado either!!!!
  George - Debbie Is one of the best Matco sales person I know with a stand up positive attitude
  Jim - I have been very happy with my current Matco Tool Distributor, Debbie Solko .