MATCO TOOLS Franchise Complaints

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• Matco#1 Tommy, Matco #1, you guys can guess and assume all you want, I will play along with whatever game you want.

• Hal

  Great post and advice!

  I know you have probably moved on but there are a lot of people that have moved on. My goal here is to EXPOSE and PROMOTE change.

  I am not suing Matco for just money. I am suing Matco because:

  #1) Their Employee's lied to me!. Not the ones who answer phones handling my account with Matco, PSA, Customer Service or Training. But to me the most important ones. The District Manager, the Regional Manager and the Vice President.

  A) Robert Tolbert- I don't think Robert Tolbert meant to lie to me! He was supposed to give me 325 customers to call on and he did. He just didn't give me viable ones. I think this can be attributed to POOR training of DM's.

  B) Anthony Kramer- I don't think Anthony Kramer wanted me out. Anthony knew what was right when I requested to call on shops on Moberly Lane. He just got the Tim Novak trump card. But he lied to me over it and to my wife in my house. The second lie would be telling me twice in 2009 he would resurvey (at my request) and didn't. The third lie would be a false survey performed on July 26, 2010. A fourth lie would be three days later when he gave me 405 customers to call on he tried to convince me that I was not doing my job. A fifth lie would be telling me in November 2010 that I had cured, to forget the letter existed and he would warn me if there was a problem in the future.

  C) Tim Novak- Biggest lie! Customer Support! He gave me NONE! He used a GREY contract and false business practices to strip my customers away from me using Mapquest, Google Map and MDBS. He told me I had done wrong to call on my shops that my DM approved. He gave shops to a DIstributor when that Distributor already had more customers than I did (Tim forced me to give them to him) and was not even doing business on that street overlapping THREE Distributors which Matco falsely advertises they don't do. He spearheaded my Separation Letter knowing that I had MULTIPLE requests for a resurvey due to low head count. Tim said it best when he gave me my termination CALL on February 11, 2011 "I don't care what you do YOU WON'T BE DOING IT FOR MATCO." This was repeated by him three different times during the conversation. Tim had acheived his GOAL! He successfully terminated a Distributor by using Corporate bullying tactics. NOT by a FRANCHISEE failing his FRANCHISOR.

  Ernie Lauber and Mike Swanson- Customer Support! NONE!!! I drove 14 hours to try and amicably dispute my termination letter. I told them of all the above happenings only to have them throw in my face a Document that would strip me of my rights to sue and put a gag in my mouth. Not to mention I had already tried to contact Ernie and discuss what I had told them twice before. When I received the Separation Letter which he did tell me then to talk to Tim but would not address any of my ISSUES. Then when I received the false survey he didn't return a call addressing ISSUES. Mysteriously 3 days after that survey I get 405 customers. I was told by and given by Ernie his proof that made me a Failure. 26 days of missed work from 10/10 to 1/11 which is another lie and false information.

  I can't wait to go to court and PROVE what I KNOW to be the truth. I don't think anyone can dispute the accurate and detailed information I have posted.

  The OBC just gets on here and call you names!

  They try just like Tom Gilmore does in the video above to promote and sell the Matco Franchise as an Opportunity to succeed!

  In reality they are lying to you! Matco, in reality, is an OPPORTUNITY to fail. Lies, Deceit and Fraud are their bed partners.

• Hal I am on facebook in Arkansas and would like to talk to you. I am the guy on a base in red/white in uniform. Contact me and I will give you my phone number.

• Matco Tools Rick Pena Failure to honor warranty, failure to provide order documentation. Irving, Texas

  Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

  Also a victim?
  What's this?
  Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!

  My MATCO distributor will not honor the warranty on the tools. I have used MATCO since 1993.
  The reason I was given was that there is an old balnce from another distributor that I never dealt with. I had been using MATCO for 3+ years from this route, all of a sudden it is magically there. I called the corporate office and said if they could produce anything that showed I had done business with this distributor and owed him, I would pay. 90 days go by and not a word till I request warranty work, then I am notified that none of my MATCO tools ($10,000+) will be warranted due to the balance that was never able to be validated.
  This is nothing more than a shake down scam by the district manager and his buddy.
  Never due business with Rick or his cronies!!!!!

  POST A COMPLAINT ON RIP-OFF REPORT.COM, ANOTHER PISSED OFF CUSTOMER I FOUND ON RIP-OFF REPORT.COM.

• Hal wrote "I was a Matco distributor for 3 years..."

  "... shortly after 90 days on the route I was called and told that the “DM” had “given” me too many shops/head count and they were going to split the route! I was devistated" (sound familiar?)

  They cut Hal's route and forced a success into a failure in 3 years. (sound familiar?)

  Then Matco killed his attempt to sell his business then resold it themselves (sound familiar?)

  MATCO#0's reaction? Silence (even though he knew him).

  MATCO#0 will just snipe at Tommy and pretend he wasn't just confronted by more blatant proof of this same scam being run.

  It's also blatantly obvious that MATCO#1 & the Old Boy's Club know exactly what's going on and simply don't care about those being forced into failure. How could they not.

  MATCO#1, instead of playing games, why not respond to Hal's statement:

  "... of the class I was at in Stow, I think of 14 or so of us only 3 or 4 were still with Matco after a year."

• A distributor's entire value to Matco is based solely on purchase average that is at 80% of the National average.

  An 'average' - meaning some are at the top and some are at the bottom.

  Obviously - some are succeeding - and some are succeeding quite well,
  I'm guessing they are in the Top 10%
  I'm guessing they sing that song loud and proud - as well they should! They are in the TOP 10%

  So, if they are in the Top 10% - where are all the other distributors?
  Well, if they are not purchasing 80% of the National Purchase AVERAGE - they are gone......

  If the TOP 10% is kicking ass and selling big - DOESN'T THAT INHERENTLY SKEW THE NPA?
  of course it does

  The Top 10% deserve accolades and praise -
  They do NOT have the right to chastise or ridicule the remaining 90%.

  The National Purchase Average is an unfair valuation. The economic conditions in various parts of the county are different!

  The median household income in the United States is $46,326

  TOTAL HOUSEHOLD EXPENSES (taken directly from Matco Budget worksheet)
  Mortgage or Rental Payments $1000
  Automobile Loan 300
  Other loans 200
  Credit Card pymts 100
  Utilities gas/electric 300
  Phone bill 80
  Cell phone bill 80
  Cable TV 80
  Child Support/Alimony 500
  Car payments 200
  Auto exp - fuel/maintenance 500
  Groceries/Household supply 600
  TOTAL $ 3940

  THE MEDIAN HOUSEHOLD INCOME IS $46,326

  THIS HOUSEHOLD IS A MARRIED COUPLE WITH ONE CHILD -
  (GROSS MONTHLY PAY $3833
  FEDERAL WITHHOLDING 342
  SOCIAL SECURITY 237
  MEDICARE 55
  NET PAY $3215

  $3215 NET PAY MINUS HOUSEHOLD EXPENSES -$3940
  = A NET DEFICIT OF $725!!!!
  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  THE AVERAGE AMERICAN HOUSEHOLD IS
  RUNNING A $725 DEFICIT EVERY MONTH!

  Of course the Top 10% Successful Matco distributors would say those Americans are FAILING........................

  YET MATCO IS TO HAVE US ALL BELIEVE - THE ECONOMY IS NOT AN ISSUE

  MATCO WOULD LIKE US TO BELIEVE EVERY MECHANIC HAS $25, $50, OR EVEN $100 A WEEK TO SPEND ON TOOLS!!!!

  **The AVERAGE American is NOT EVEN MAKING ENOUGH TO COVER HIS HOUSEHOLD BILLS, yet, Matco tells us he does have money for tools***

  AND before you start attacking and telling me - most have 2 incomes, this survey was done based on HOUSEHOLD INCOME, based on a Married couple with one child..

  Only 17.8% of all U.S. Households make more than $118,200 a year.
  Only 2.67% make more than $200,000.
  The fact that only 34% make more than $65,000 is astounding given how expensive other cost of living items have gotten over the past decade.
  That is why the middle class is feeling squeezed from all different sides.

• Hey guest, you may want to read Hals post again, he never said he failed!

  Hal says the guy that replaced him has been in business since 2002 and he buys tools from him. He also goes on to say that he would only come back to selling tools for the #1 company....whose that, WE ALL KNOW....it's Matco,

  Guest sorry Thursday is a smokin day for me don't have time to respond to you.

• Yep, most of my customers can't afford to spend $350 all at once for a tool. BUT they can afford 35 or 40 a week, thats why they buy from tool trucks.

• **The AVERAGE American is NOT EVEN MAKING ENOUGH TO COVER HIS HOUSEHOLD BILLS, yet, Matco tells us he does have money for tools***

  It is so wonderful to know that despite NOT having enough money to cover their basic living expenses,
  - they still have money for the tool truck!

  how great for the tool truck?
  yep

• I have no idea what my customers personal expenses are...it's none of my business, I don't ask.

  I do know a few things if you go around to your customers and tell them how mad the company you are representing is screwing you over a couple things are going to happen.
  1. The people who like you will support you and stop buying tools because they want to prove a point.
  2. The people who don't like you aren't going to buy tools because they know it's a matter of time before you are gone.
  3. Matco doesn't have to kick you to the curb, you did it for them!