MATCO TOOLS Franchise Complaints

View Comments

• Hey Tlman, I guess these idiots think I am you huh? What a waste of energy.

• No Fee's?

  What about the minimum order fee for specialty products?

  I think they call that a FEE.

  False Advertising!

  LIARS<LIARS<LIARS!!!

• Placed Phone Calls and reported on the web site.

  It's a shame Matco's business practices in advertising are similar to the way they treat new and unsuspecting Franchisee's who work hard to own and operate their own Franchise.

• Hey Tim! Did you know that your company violates FTC rules just to get on popular employment web sites and advertise their Franchise Opportunities to unsuspecting Franchisees. It's against the law but hey just another example where Matco, a Danaher Company, doesn't feel the rules apply.

• http://www.npcsbdc.com/Library/MP-26.PDF

  Debbie, maybe you should have done your research. Intro paragraph from this US Dept of Commerce study says it all. Good to know my tax dollars are at work while you are not.

• Matco mistreats a distributor
  Distributor is broke, can't fight, can't afford to go to mediation in Stow Oh
  Matco wins
  Distributor loses

  ~~~~~~~~~~~~~~THAT WAS THEN - THIS IS NOW~~~~~~~~~~~~~~

  Look out Matco ~ NO longer is it just a "lone disgruntled distributor" making noise
  NOW HUNDREDS OF WRONGED DISTRIBUTORS ARE COMING FORWARD

  Matco - instead of telling ALL THESE DISTRIBUTORS they are wrong............
  STEP UP MATCO AND FIX YOUR ISSUES!!!!!!!!

  No longer can you get away with mis treating distributors and thinking they won't stand up for their rights ~~~~~~~~~~~~~~~ THEY WILL,,,,, THEY ARE

  No longer can you LIE, no longer can you quote STUDIES THAT DON'T EXIST

  STUDIES THAT DON'T EXIST!!!!!!!!!!!!!!!!!!
  To make a video luring new distributors in - and quote a study that doesn't exist!
  UNBELIEVABLE!!!!

  So, tell me Matco - are you going to tell me you "didn't know"? -
  well then that makes you stupid ~ Matco retains far too many lawyers for that

  Or, are you going to tell me "you knew and didn't think anyone would notice?"
  well then that would make you a criminal

  That makes me mad as Hell and I'm not going to take it anymore!

• Blackandwhite wrote: "Debbie, maybe you should have done your research. Intro paragraph from this US Dept of Commerce study says it all."

  Blackandwhite, welcome to the discussion. Your ability to be so completely wrong in so few words is impressive. Where to start?

  Matco President Tim Gilmore states in his video that "a RECENT Deptartment of Commerce study showed that franchises have a 91% success rate over 7 years of franchises were still in business after 7 years versus just 20% of independent businesses."

  1) In the document you link to, there is no author listed and no footnote to the supposed study. It is not the first few paragraphs of the DOC study as you (lied) stated.

  The SBA states it doesn't vouch for that article's accuracy. The article states that fewer than 5% of franchises closed between 1971 and 1987. That's more than 20 years ago (not recent) has a different number than Gilmore states and makes no mention of independent businesses. If you want to do your research, provide a link to the ACTUAL study Gilmore quotes (hint: it doesn't exist).

  2) Anyone with even a novice's experience with statistical analysis knows Tim Gilmore's claim is bogus just by its wording. It's impossible to measure a "success rate" because success is a subjective term. A real study would involve how many businesses are open or closed, which is measurable, not "success" which is subjective.. (Duh)

  3) I did a little research (impressed, B&W?) and found info on this statistic on a site called Blue MauMau. It seems that the International Franchise Association has banned use of this and similar bogus statistics because they are A LIE. Here is the statement from the IFA telling its member NOT to use it:

  "Many years ago, the U.S. Department of Commerce conducted studies about franchising which presented such statistics. That information is no longer valid. The agency stopped conducting such studies in 1987. We strongly urge you to remove any information from your Web site and published materials that make such a claim. The use of such data, in the absence of current research, could mislead prospective franchisees who are attempting to conduct responsible investigations."

  Matco Tools as IFA members would have gotten this memo but obviously chose to ignore it.

  4) Isn't it blatantly deceptive to boast about franchising's supposed 91% "success rate" when taxpayers have to pay back the banks on 37% of Matco's SBA loans because its franchisees went belly up?

  Some thing's are black and white, like Matco's deceptive sales practices.

• so if franchises have a 91% success rate over 7 years and matco has a 37% failure rate over 3 years then that doesnt leave too much of a failure margin for all the other franchises. we just picked the wrong one based on being fed the wrong information by the wrong people.
  thanks guest. im glad that you had debbies back on that one.

• Forty years in the trade and purchasing tools from Matco ,Snap-on, Mac and Cornwell dealers i can attest to one thing.The problem in all these distributerships is the district managers or trainers, they are commission base paid. they push and push the greenhorns to sell sell sell ( doesn't matter if the person he is pushing you to sell to is 2 weeks into his job and might not last another day.) All that matters to him is getting your sales up so he profits. no risk to him of corse. So when you do fail and you will, you are than replaced and he can start the whole cycle over again.
  Simple fix do away with commission pay to dm's. I saw this happen so often that i would warn the rookie dealers to watch they're backs, and don't let any one in management sell for them.

• Right on Jerry! That is one issue on a long list.
  The Mobile Tool business is a dinosaur, an out dated,
  beast that is no longer viable.
  Change will happen ~ watch ;)