MATCO TOOLS Franchise Complaints

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• Thank you

• Admin, appreciate the apology, but at the same time you once again start putting up figures for Tommy, so I have to question if you are a moderator or involved with marks and Klein on this lawsuit?

  I hope you are a moderater.

  [We are neither beholden to nor involved with either Marks & Klein, Matco Tools, Danaher Corp. or their competitors. While a better time to ask this would have been BEFORE trying to imply a connection that doesn't exist, we're glad you asked. Please feel free to now direct your comments to all the important issues on the table. Thanks, ADMIN]

• Just a few more comments and then I'll return to my silent observation chamber in the tower of UnhappyFranchisee.com World Headquarters where I belong. I would prefer to simply propose the discussion and let the insiders who understand far more about the system and how it works debate, argue, agree and get to the truth.

  - If anyone wants to share info, insights, documents, requests or ask questions offline, confidentially, they are free to email them in confidence to UnhappyFranchisee[dot]com.

  - There are two sides to every story, and we are missing Matco Tools's side. Attorneys and bad PR firms advise big clients like Matco not to engage in conversations like this, but that advice is short-sighted & pre-Web 2.0. It's far wiser to join the conversation, acknowledge problems and explain what's being done to fix them.

  - Someone mentioned Penn State. We are in PA and rocked by the scandal. While it's uncomfortable and not equivalent in many ways, it is an important example of how not acknowledging and confronting problems can have disastrous consequences even for the insitution they sought to protect. It's better for successful dbrs and execs to acknowledge and confront these issues and not wait until a fleet of Matco Trucks pull up to the Danaher Corporation Board of Directors Annual Meeting in protest before dealing with it.

  - Debbie has posted a very astute and eloquent automotive metaphor that really sums up the situation. No one's doing Matco Tools any favors by denying that something's going wrong in that engine. I hope in the next few hundred comments you all can find and define the problem, and propose what needs to be done to keep the whole thing from blowing up.

  Carry on... keep up the great dialogue...

• Awesome, THANK YOU. have a great weekend.

• Ok, debbie you are now captain of the football team, besides apologizing what is the first thing Matco should do to make things better for dbr's

• Guest3, Captain? sweet! never wanted to be a cheerleader LOL

  an Apology would be nice,
  Getting out their checkbook seems in order

  Changing a few things, when/if they are ever serious -

  Guessing though, you're just making fun of me.
  It's cool - I knew full well what I was getting into when I took the bat and hit the hornet's nest, but I won't run, this deal is serious and important (not just to me)

  So, if ever Matco wants to listen, I'll be happy to share.

• I was serious.

• there was another distributor that quit himself. matco had supposedly told him that there would be no 15% restock charge. he sent in about 40,000.00 and got back 12,000.00. then they charged him 2,500.00 in misc charges and gave different reasons for giving back the tools. i told him about this site and sent him the link. he is supposed to check it out.

• Matco doesnt tell anyone that. You have to get written approval from DM and RM to have the 15% waived, I know of only one guy that got it, and it was because he had cancer. A guy I know had an Exxon Franchise, had over $100,000 in inventory, could not return anything because with Exxon and most franchises when it comes to quitting you Cannot return inventory. Could you imaging if you were a quiznos franchisee and you had a bunch of meat, chease, bread, better sell it all off.

• Talk about unhappy, do a google search for Snap On Tools at Sears. Yep thats right
  you can buy Snap On Tools at Sears. Not to mention they have been testing the market at Costco for years with individual items. I guess we can be thank ful for that.