MATCO TOOLS Franchise Complaints

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• Sounds like they way they do business.How many more stories are out there that we haven't heard of like this? I was told recently about a guy in my district where the D.M. is trying to find a reason to terminate him, because the distr cussed him out. Gators district is on the decline and I wonde why? They look for any reason at all to terminate.

• One of the big challenges to getting anything to change is that parent co. Danaher Corp. a $13B Fortune 250 company traded on the NYSE. Do you think Matco execs get hammered every quarter to make sure their distributors are being treated fairly, that they were not deceived during the sales process or that they are able to make a decent living? Not likely.

  Matco is not likely to change anything unless they either can see a short-term economic advantage to it, or they are forced to by lawsuits and government intervention. As long as they can keep selling franchisees to replace the ones they lose each year, nothing will change because it's all about the $$$.

• Guest

  WOW! Your absolutely right.

• Just wondering............................
  What would happen if STOCK VALUES dropped?

• IF we have to start at the top with danaher, lets do it. Lets post on every site possible and be heard. If stockholders hear about this, we may be able to bring change.We just have to get the word out.

• Also wondering.............

  Can anyone tell me chapter and verse of my franchise agreement that compels me to ADVERTISE for Matco?

  MY customers actually TORE OUT those ads for 'Owning your own Franchise' - right in front of me! Threw them away in disgust - They asked me WHY that was in my calendars?

  Pretty certain I didn't sign on to be an "Ad Mule" - I wanted to sell tools :)

• Guest....must be back in the office this morning, good morning.

  You are right finally, DANAHER, MATCO's big brother. You know they always say "big brother is watching". I don't think it so much as "selling franchises" as you put it, because none of us paid for them, its PROFIT! More PROFIT....does Danaher own any company that doesnt make money?...anwer no. You talk about unhappy and churning an burning do a google search for unhappy danaher employees...there you go my one contribution to your cause.

  Second Debbie, thanks for answering my question.Let me give you a scenerio to consider. You are in North Denver, there is a dbr in South Denver. Both are charter, geographic distributors with no rules in place, old trucks, no purchase average, nothing just MATCO on your truck. You have a $100 a week customer move into South Denver. That distributor only works 2 days, buys $500 a week from MATCO, and calls on about 30 out of the 100 shops in his area. Your customer just happens to be one of the shops he doesnt call on. Is now mad because he loves MATCO. Calls you up to go there, guess what you cant. South distributor doesnt want to go there because he is enjoying the good life only working two days a week. Guess what, you don't get your money, you and matco miss out on sales opportunities and there isn't a damn thing either of you can do about it.
  That's one of the many reasons MATCO has performance standards.

• Cant answer that one Debbie, I stopped getting my calendars from matco about 10 years ago.

  Second if you are so unhaoppy why do you have franchise sales aides on your truck, I don't and I am happy with MATCO. If a customer tells me he wants to be a tool guy, especially if he says he is tired of turning wrenches I tell him to look somewhere else. If a guy flags 80 hours a week, works his butt off, has a great attitude helps sell when he is on my truck, I recommend MATCO.
  And yes, I do have guys come on my truck and sell to other guys on the truck, and yes I treat them well. I have a few guys that easily between the them they have sold 20,000 in tools to other techs in the shop, those are called ADVOCATES, I have a lot and want a lot more, they are different from customers and clients.

• How is that ANY different than territories now? I HAVE a customer that moved to another area. The distributor in THAT area won't go to his shop ~ still unclear on that distributor's reasoning.

  I CAN'T GO TO THAT SHOP - MY CUSTOMER IS NOT HAPPY - THAT IS EXACTLY WHAT IS HAPPENING TO ME - RIGHT NOW

  I lose business
  Matco loses business and has LOST A CUSTOMER forever

• Guest3 " why do you have franchise sales aides on your truck, "

  ONLY because I was told I had to display them by my DM