Ciara Stockeland’s MODE retail franchise seems mired in turmoil with franchise agreements ending in terminations, take-backs and lawsuits. How is it that MODE and the Franchise Business Review claim that it has one of the highest franchisee satisfaction rates in the country?
(UnhappyFranchisee.Com) The MODE Designer Fashion Closeout Prices website proudly declares
MODE Named Top Franchise for 2017!
MODE has been named a Top Franchise for 2017 from Franchise Business Review! We’ve been rated an Outstanding Brand by our very own Franchisees! Want to know more about the FBR50? Check out their video to learn about how MODE was honored and what this means!
In the accompanying video (posted in its entirety below), Franchise Business Review President & COO Michelle Rowan makes these representations:
Every year we survey thousands of franchisees to gauge their satisfaction…
We ask them critical questions about their brand’s leadership, training and corporate support, marketing and promotional programs, communication, technology, and product development and innovation.
We also measure their financial performance and their overall satisfaction with the brand.
Would they recommend the franchise to others?
And if they had to do it all over again, would they still invest in the brand today?
We use this data to formulate their franchisee satisfaction score and to name our satisfaction award winners.
Our awards tell the true story of franchising:
Where are the franchisees most satisfied… and which brands offer the best opportunities for success.
They are the brands with the highest franchisee satisfaction, the brands with the best training and support for franchisees, the brands that care enough to ask their franchisees what they really think.
Just as important as the brands that are on our list are the brands that aren’t. A franchise cannot buy its way onto our list through sponsorship or advertising dollars.
What matters is performance, and we measure it the best way you can: by surveying franchisees.
Yesterday, we published our findings that MODE franchise disclosure documents indicated that approximately 9 MODE stores had been either closed or had their franchise agreements terminated, reacquired, or ceased operation for other reasons. The franchisor has filed a lawsuit against a MODE franchisee in South Carolina, and that franchisee has filed a countersuit for fraud, violations of franchise law, and more. Read it here:
Ciara Stockeland, MODE Franchise: A Fake Success Story?
It seems perplexing that in the midst of what seems like all-out internal discord, MODE is promoting that it has higher franchisee satisfaction than 3000-4000 franchise companies.
To hopefully clear up the confusion, UnhappyFranchisee.Com is reaching out to MODE founder & President Ciara Stockeland & Franchise Business Review President and COO Michelle Rowan to explain:
UnhappyFranchisee.Com is also asking MODE franchisees (past & present) to confirm their high satisfaction level on a confidential basis.
MODE franchisees are invited to rate their satisfaction using the same grading scale and categories used in the Franchise Business Review summary.
We’ve also added three questions. Please email your answers to UnhappyFranchisee[at]gmail.com
| MODE Franchisees (Past & Present): HOW DO YOU RATE YOUR OVERALL SATISFACTION WITH THE MODE FRANCHISE PROGRAM? Please rate each franchise area using this numerical scale: 5 excellent 4 very good 3 good 2 average 1 poor |
Additional Questions: – Would you recommend the MODE franchise opportunity to a close friend or relative? – If you could do it over again, would you invest in the MODE franchise opportunity? – If you are a former franchisee, how much do you estimate you made or lost by investing in the MODE franchise?* Please include store or stores owned and time frame of ownership. Individual numbers will not be publicly disclosed – only an average if 3 or more are received. Please copy and paste and submit via email to UnhappyFranchisee[at]gmail.com |
DO YOU AGREE THAT THE MODE FRANCHISE IS A TOP FRANCHISE OPPORTUNITY FOR 2017? WHY OR WHY NOT? SHARE YOU OPINION BELOW.
At MODE, we do more than simply partner with our franchisees from a business perspective. We mentor each and every franchisee and go above and beyond to ensure they have the necessary skills to become leaders in their communities and the authors of their own success story.
MODE President Ciara Stockedale, 7/19/16, “How to Increase Franchise Opportunities for Women” International Franchise Association website
“We make a tremendous effort to increase profitability for our franchisees. We understand that if they are successful, we are successful,” says Stockeland of MODE. “We receive weekly store reports and monthly P&L statements from each of our franchise locations that we compile and analyze on a monthly and quarterly basis. After reviewing the data internally, our Franchise Relations Director visits with each owner to discuss their highs and lows, their goals, and their struggles.”
Ciara Stockeland, Franchise Business Review, Best Emerging Franchise Report 2015
ALSO READ:
FRANCHISE DISCUSSIONS by Company
ARE YOU FAMILIAR WITH CIARA STOCKELAND & THE MODE FRANCHISE OPPORTUNITY? WHAT DO YOU THINK? SHARE A COMMENT BELOW.
TAGS: Ciara Stockeland, Jim Stockeland, MODE franchise, MODE franchise opportunity, MODE Clothing, MODE discount fashions, MODE franchise complaints, MODE lawsuit, Ciara Stockeland lawsuit, Franchise Business Review, FBR, FBR50, Michelle Rowan, fake franchise news, fake franchise success story, unhappy franchisee
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View Comments
Took the survey. I hope every current and former owner does. The truth needs to be exposed.
I would like answers from Michelle Rowan as well. Please post or do a story on her response. There is no way Michelle Rowan took into account financial performance in
giving MODE this honor. I'd also like to know how many stores were surveyed, how much MODE paid her and if any former stores were allowed to take the survey. The credibility of her company would certainly be in question in my opinion due to the unsettling state of affairs of MODE coinciding with being given this ranking.
Can't wait to see the results!
Franchise Business Review is paid franchisor advertising.
It's not real or reliable.
Also, many stores have multiple owners. I can tell you from personal experience, not all owners were included in the survey. I would love to share my thoughts. You'll be getting an email from me!
Franchise Business review is seemingly endorsing an investment in this company? Michelle Rowan, I'd like a public comment on this. Your company encourages investment in MODE?
Eric Stites is CEO of Franchise Business Review. His email is eric@franchisebusinessreview.com.
Michelle Rowan is President and COO. Her email is mrowan@franchisebusinessreview.com.
Both claim that they are in the business of providing prospective franchisees with how existing franchise owners feel about their franchisors, the support they receive, etc. I am sure they would appreciate hearing from MODE owners who don't believe the high ratings and accolades bestowed by FBR onto MODE accurately reflect the current views of franchise owners.
If you would, please copy unhappyfranchisee[at]gmail.com on your correspondence with Eric and Michelle.
Also, please complete and share with other MODE franchisees our informal poll:
MODE Franchisees (Past & Present):
HOW DO YOU RATE YOUR OVERALL SATISFACTION WITH THE MODE FRANCHISE PROGRAM?
Please rate each franchise area using this numerical scale:
5 excellent 4 very good 3 good 2 average 1 poor
Training & Support?
Franchise System?
Leadership?
Core Values?
Franchisee Community?
Self-Evaluation?
Financial Opportunity?
General Satisfaction?
Overall (average)
Additional Questions:
– Would you recommend the MODE franchise opportunity to a close friend or relative?
– If you could do it over again, would you invest in the MODE franchise opportunity?
– If you are a former franchisee, how much do you estimate you made or lost by investing in the MODE franchise?*
Please include store or stores owned and time frame of ownership.
Individual numbers will not be publicly disclosed – only an average if 3 or more are received.
Please copy and paste and submit via email to UnhappyFranchisee[at]gmail.com
Sean, Always happy to answer the questions we can, despite your approach of seeming to bully people and reputations online... Please feel free to review our methodology (https://tour.franchisebusinessreview.com/research/research-methodology/) we share publicly, as it seems to come into question every time you take issue with a company that appears on our website.
I will answer your specific questions that I can as well, keeping in mind that we promise confidentiality to all systems that survey (free or paid):
Sean: When were MODE franchisees surveyed by Franchise Business Review?
Michelle A: Our 2017 Top Franchises Guide (https://franchisebusinessreview.com/todays-top-franchises-2017/top-200-franchises/) lists the date the survey was done, January 2016.
Sean: How many MODE franchisees were sent surveys each time? How many completed the surveys? Michelle: MODE would have to disclose this information as they are not sharing it publicly on our website.
Sean: Were terminated franchisees or those who recently left the system for other reasons included in the surveys?
Michelle: Again, all open & operating franchisees are invited to take the survey, we do not include past franchisees as we are looking at a current moment in time (and why we share the date of the survey).
Sean: Can you provide a summary of the results of each survey?
Michelle: It's up to the franchisor whether they share their report with candidates. You can see the companies opting to share their reports on the Franchise Reviews page (https://franchisebusinessreview.com/franchise-reviews/) of our site.
Sean: For transparency purposes, how much has MODE paid Franchise Business Review in the previous 5 years for related or unrelated services?
Michelle: No, we do not feel obligated to share any information about who has, or has not paid, for the service. It's not relevant to our lists or reports.
Our goal continues to be to raise the bar in franchising. We provide data to franchisors to help them improve their franchisee relationships and system, and help those with strong feedback use that as a way to differentiate from the hundreds of brands out there. We don't publicly bash companies or people, we work with the majority of our clients operationally, helping them identify key issues they can address.
Michelle Rowan,
It is deeply concerning that it is unknown whether or not these endorsements are paid for. How many of your endorsed companies pay you? It seems you can disclose this information without breaching any of your customers expectations of confidentiality. My questions are simple ones. Are you comfortable endorsing the investment in a company that has a greater than 50% fail rate with so few stores? Of all of the franchise stores in the nation, you feel MODE is one of the best investments? Thank you for your reply.
Michelle:
Thanks so much for your response. I am sorry if asking questions comes off as bullying. In the past, FBR has ignored my inquiries, unsubscribed from my emails, blocked me on twitter, and threatened me with lawsuits (as recently as this morning.) But you have graciously responded and I appreciate that.
You wrote " Our 2017 Top Franchises Guide (https://franchisebusinessreview.com/todays-top-franchises-2017/top-200-franchises/) lists the date the survey was done, January 2016."
It took me some time to find that date, which does appears in the list in the interactive edition but not on the more accessible list posted on the web page. Perhaps I'm the only one who has trouble with those interactive versions. Seems kind of buried.
Is January 2016 the most recent survey of MODE franchisees conducted by FBR? Is there another survey that would give a more accurate indication of MODE franchisee satisfaction in 2017?
Isn't it a bit deceptive to use the title "Today's Top Franchises 2017" when information (in this case) is over a year old? (and could go back to May, 2015 according to your web page?)
Your 2016 ranking of MODE was based on a survey taken in August, 2015. Is there a reason that the next survey was just 6 months later? Do franchisors get to choose when their surveys are given (say, following a franchise convention when morale is high)?
Michelle, you write: "we do not feel obligated to share any information about who has, or has not paid, for the service. It’s not relevant to our lists or reports."
I kind of think it's very relevant. Perhaps we should ask the Federal Trade Commission whether they think it's relevant for paid endorsers to disclose what they've received from those they endorse. What do you say?
You write: "Our goal continues to be to raise the bar in franchising. We provide data to franchisors to help them improve their franchisee relationships and system, and help those with strong feedback use that as a way to differentiate from the hundreds of brands out there."
Oh, I thought your goal was to provide prospective franchisees honest, reliable, objective data as to which franchise companies have the most satisfied franchisees, and which don't. I thought your goal was to help individuals and families make informed decisions about the largest and most significant investment that they will ever make... a decision that can result in prosperity or total devastation of their families. My bad.
Last question: If you had information that your representation that a given franchise no longer has satisfied franchisees and, in fact, may have among the lowest satisfaction ratings in the country... would you continue to promote the outdated and false satisfaction throughout that year?
That's where the whole "pay for play" question comes in. The Consumer Union, which publishes Consumer Reports, which is unpaid and reliable has no problem issuing a rescission of a positive review if conditions change. That's because they see their responsibility to those who are making the buying decision, not to those who are selling.