PAK MAIL Franchise Complaints

View Comments

• I use Pak Mail to ship TV which was damage and filed a claim.I been wait for 3 months now and fedx denial claim. Sent photos twice and the manager is giving me the run around.

• Most people have no idea how these types of businesses operate. They are essentially resellers of services provided by others--like UPS, FedEx. Understand that if UPS or FedEx deny a claim for damage or loss, and your shipping store pays the claim anyway, it is one step closer to closing, because that money comes right from their pocket--100% of the sale amount is refunded, which means the store makes zero. That is death to any business--to incur the expense of the service but have ZERO revenue for it.

  In this business, with the help and encouragement of the carriers like UPS & FedEx, the biggest competitors of these shipping stores are their own customers, who essentially think shipping is a waste of money and they want it for free.

  This business is also very sensitive to competition. Competition in this business if BAD for business--more shipping stores in a given area does NOT increase the size of the pie, it decreases the size of each slice of an unchanging pie. A clear path to bankruptcy and closure.

  It can be fun, intellectually stimulating, but making money? Questionable. If you do not truly LOVE everything about it, then don't get into this business. And I do mean EVERYTHING.

• Wow I was just looking at one of these. So Chris are you also saying yours was not profitable at all?

• Because I am a current owner, I cannot be specific to my location. Pakmail can be profitable, but it would be in spite of the corp. office not because of them. Maybe 20 stores in the nation are truly profitable. The insurance Pakmail offers to the stores makes it difficult at best to file claims. If denied which many are it does come out of the franchisee’s pocket. The Corp. Office does not care, they give you two week of training, and then you are an expert packer! If the items are not packed to “Pakmail” standards, you pay. They take 5% royalties and 2% for adverting and give you back 1k for your ads. In addition, taking $60 a month for the convention they hold every year. They push you to go but it is a waste of time. A lot of talk about all the “nuggets” you will get from other owners is BS. Most of the owners never see sales above $250k a year. Which means they work all the time and have maybe a couple part time people? If you are late on filing your taxes, they take another $50 a month until you turn in the paperwork never mentioning if you file an extension, the fee is waived if you give them a copy. After everything would I buy a Pakmail again, NO! I was never a person that could take being pissed on and told it was raining. If you are successful, it will be because of you and not what Pakmail provides. The system could work, but they are so fixated on the top 5-10 stores they see nothing else. They think these people have the answers, obviously not. They have had no growth in years and have even closed more than 70 stores in the last ten years.

• The local PakMail in Atlanta closed with two days notice! The Franchisee lost the business in October, 2015 but was not shut down by the Franchise for another four months, February 2016! Now all the PO Box holders are scrambling to find new addresses and a way to receive mail which will not be forwarded by the US Post Office because it was a PO Box! I am beyond frustrated, I had two business addresses for 14 years at that location and now have to change my business cards, letterhead, etc. They also continued to collect fees until the day of closing! I paid an annual fee and the Franchise basically said tough luck. I'm looking for an Attorney to sue both the Owner and the Franchise. I will never use a service of this nature again.

• What an awful situation in comparison to that franchisee's loss. You have to reprint business cards AND letterheads !?!?! What a drag! You should totally sue him for the socks and underwear he's still wearing...

• My complaint is I paid Packmail $499.00 to deliver two French antique tapestry armchairs to my customer in Spokane WA. They arrived badly damaged. The declared value is $300.00 per chair. I paid $6.75 per chair for insurance. I specifically requested Blanket Wrap “White Glove” delivery. Several days later the new owner had the production mgr call me and rerouted my delivery on a FedEx truck in separate boxes. I gave my okay believing they would safely package my items. They did not. Now the owner wants to keep my merchandise pay me a Default payment sent by FedEx for $100.00 and $200.00 he deems adequate for chairs that replacement is at several hundred dollars. I have contacted FedEx many times. My last contact said they would issue checks for $177.00 per chair.
  I have not received any further contact from the Alpine Store in Grand Rapids

• I was just notified by production manager at Packmail that the one chair is now at a church donation center in Rockford Michigan. I never authorized that my ownership was relinquished. This matter was Never Discussed with me and Never would I have authorized such nonsense. I did not Sell my merchandise to Packmail and want all of my merchandise returned to me. Tracking numbers 785726902678 and 785726875854 my FedEx account 643664992

• These Pak Mail stores are a bunch of Crooks!

• Have only had amazing experiences with all of the west MI pak mail stores. Not sure about the rest of the country but the MI crew has it together -- especially at the store I frequent in Cascade.