SNAP-ON TOOLS Franchise Complaints

SNAP-ON TOOLS Franchise Complaints. The Snap-on Tools mobile tools franchise has been plagued with franchisee lawsuits.

The 2011 Snap-on Tools FDD (SNAP-ON TOOLS Franchise Disclosure Document (FDD)) lists nearly 40 lawsuits by franchisees in the last ten years, including a class action lawsuit (settled in 2006) that cost Snap-on Tools $38 million in settlement fees, attorney fees and other costs.

According to the Snap-on FDD “This complaint set forth various alleged deceptive practices, sought to represent a class for current  and former franchisees and independent dealers, sought injunctive relief, and contained counts for alleged violation of RICO, state statutes prohibiting deceptive trade practices, deceptive franchise practices and consumer fraud, common law fraud, breach of contract, breach of fiduciary duty and breach of implied covenant of good faith and fair dealing.”

According to some, the franchise litigation forced Snap-on to address and fix the problems with its franchises, and become a better company.

However, others contend that major problems with the viability of the franchise opportunity and the franchisor’s attitude toward its franchise owners still persist.

jim lager writes:

They(Snap-on) does take advantage however of new naive dealers if allowed…. Snap-on loves fresh meat.

I have 5 [Snap-on] franchises  i am trying to sell off franchises and there is no value what so ever in my business. Snap-on does everything they can to inhibit the sale diminish the value… I don’t know many 13 year veterans in Snap-on running great numbers.

Judge writes:

they have the power to put you in business and can take you out. I been a tool man for some time now. When I talk to old timers that been in 25 years or more they all tell me the same thing. The company lost touch with what we are doing out here. It’s all about numbers and that’s it… I think these tool companies got too comfortable letting other people like ourselves do all the hard work and they just collect money.

Are you a Snap-on Tools franchise owner or former franchise owner?  Do you have franchise complaints, or advice for prospective Snap-on dealers you can share?

Or do you think the Snap-on Tools franchise is a great opportunity with a dedicated franchisor?

Please share a comment below, positive or negative.

ARE YOU FAMILIAR WITH THE SNAP-ON TOOLS FRANCHISE?  WHAT DO YOU THINK?  SHARE A COMMENT BELOW.

Contact UnhappyFranchisee.com

To contact the author or site admin, email UnhappyFranchisee[at]gmail.com.

More on the Snap-on Tools franchise:

SNAP-ON TOOLS Franchise Disclosure Document (FDD)

Mobile Tool Franchise Guide: List of Calls (LOC)

unhappyzee

View Comments

  • I talked to an old timer this past weekend that been doing this for 40 years. He said " snap on has forgotten how hard us dealers work out here. At one time snap on really showed there appreciation to all the dealers. Now they just dine us once a month for a $10 dollar dinner where they expect us to spend thousands of dollars.". He has seen a lot of ups and downs with snap on over the years but he feels new dealers coming in aren't getting anything great other then average paying job. He also said snap on can't wait till he leaves s they can chop his route into 2 or 3 routes.

  • Any dealers sick of getting ripped off buying hot tool fliers and then getting sucked into RAD? Snap On forces dealers to buy into these programs and if we dont participate in them we lose margins.

  • Everything I read makes sense on what snap on is doing to people. Yet nobody including the government sees this as a problem? I have almost lost everything including my home over this company that has sucked every drop of blood out of me. I call out a class action myself for us being secretive employees. That's all we are in these trucks.

  • I too was scammed by Snap-on. I have experienced a lot of what's already been discussed here on this forum. Everything from Snap-on Credit, Hot Tools, no value in my multi-franchise business (4 franchises and a second van). I went from being a top dealer in our "branch" to Snap-on reducing and taking my territories down to two. After my Regional Manager told my wife she was too old to run my second franchise and reduced my business down to 1 truck, I could no longer carry the indebtedness they put me in by convincing me to take on the other franchises. Keep in mind, my wife went through all the training in Texas, as was given the award for Top Second Van in our region running the truck "part-time". To all of you newbies out there, beware of friendly assassins, namely your Regional Manager, Business Manager, and your Asset Manager. They are all in cahoots. Be smart, record your conversations with these people. We were doing fine until the 2006 "reorganizaton" to FPT. I was a Top 20 dealer nationwide until then. My wife and I have also retained Marks & Klein and encourage anyone out there to do the same if you are not satisfied. Your franchises are truly not worth anything to sell, no matter what they tell you. I heard all the same lies. I have been self employed for over thirty years and know what it takes to run a business and make money and build "real" equity. The only reason I got involved in this is because I didn't want employees anymore and that's what I ended up with anyway because they told me that's when I'd start making real money (I averaged well over 10K/week before I expanded also). If you are making money now...get out while you can. Cashing in gets you nothing. You might end up with 50 cents on the dollar returning your tools because if it's not discontinued, it's truck worn. You will only end up with 75 cents on the dollar of RA only if it's verifiable (customer present when checked with rep). I had $20K equity in my truck...got nothing. They interfered with any sale I had going on that. Truck was worth $86K, only owed $60K. I paid $140K new.
    It's all a scam. They do inventory once a year, pump you up about how much equity you have in your business, then when they want fresh blood out there, they tell you how much you're losing with one of your franchises and convince you that you should check it in. That's the game they play.

  • Wow, Snapon is master of deception. Snapon has a 33percent failure rate. Top 100 dealers have no money yet so many dealers love Snapon. In snapons mind it's always the dealers fault. I am thinking about trying to get on dealer advisory board as well as publicly attacking everything Snapon does. I want to come up with 5 real things that would make Snapon great verses being a scam which is what they are today. Your story is too sad

  • That is very sad. It's funny how people that don't know each other yet all share similar stories. Snap on is very good at getting people pumped and hide what is behind the real door #1. I suggest you checkout mobiletooldealersassociation.com.

  • No worries, we will light it up soon. Mobile Tool dealers association bought 2012 FDD for Snap-on and is analysing it now. Also analysing Mac and Matco

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