Some Cleannet USA franchise owners warn that Cleannet USA is another janitorial scam that robbed them of their time and money. Others defend Cleannet USA and claim the commercial cleaning franchise provides the tools to build a successful janitorial business.
What do you think? Here are the 2 opposing views. If you have experience with Cleannet USA franchise, please share a comment below.
The Cleannet USA franchise website states that through their program “You’ll operate your own local franchise under license from CleanNet USA. CleanNet USA gives you the initial contracts, training, equipment, and supplies to get started, plus ongoing phone center, billing and marketing support. You can start part time or full time. As a CleanNet USA franchise, you will work with clients to ensure their satisfaction, and grow the business at your own pace.”
However, numerous complaints on ComplaintsBoard.com tell a different story. ElenaWalid wrote:
THIS company, is a SCAM, and ONLY steals your money. My husband joined in about 6 months ago, and took MONTHS to receive just 1 place, he ended up getting about 5 different places to clean, but all were taken due to "poor quality" when we never were told by the building people themselves that we weren’t cleaning good enough. One of these places specifically said "NO DUSTING", after 2 months ofs cleaning, the clean net decided to inspect the different places we cleaned at and all of a sudden, clean net says that one building complained about "how we didnt dust", then we were told to go into that building later that night to clean, we did, and 2 days later our building was terminated because we so called "refusd to show up that night to dust".
We eventually lost all but 1 of our cleaning places due to not showing up to clean, which is a total lie, we show up EVERYDAY and perform our duties correctly.
We went to the company and complained and said we have our lawyer ready, and the head of the clean net in the bay area said sorry they scammed us, and to just give them 3 weeks to fullfill our pay. We threatened them good, and if they dont give us a refund or a job site, they are going to be taken to court !
By the way, when we showed up with complaints at clean net building, there were other people there as well for fraud of taking their buildings from them as well.
DO NOT JOIN THEM ON THEIR BUSINESS.
ledastray wrote:
CleanNet-ATL scammed me out of $10, 000! I wish i would have found this sight before it gave them my hard earned money!
MSMEKA318 wrote:
I have invested 25, 000 so consider you guys lucky I hate CLEANET USA THEY STILL OWE ME 10, 000 IN BUSINESS AND HAS TAKEN OVER 5, 000 FROM ME FOR QUOTE POOR SERVICE I AM SPEAKING WITH A LAWYER TOMORROW AND I HOPE HE CAN HELP ME ATLEAST GET MY INVESTMENT BACK.
“i_hate_cleannet” wrote:
I have been with cleannet for over four years. in this time they have me trapped.. they supposedly train you to be a successful business owner. well, they (under ) bid all the contracts FOR you. you dont get to bid them (like a real business owner) … they are so underbid that it is next to impossible to make a plug nickle in the end. you are out cleaning supplies, gas, time and heaven forbid you have hired anyone.
Here is where the real scam is… if a company dosnt renew thier contract you still pay their BS management fees, their way over priced insurance (more on that later) and franchise fees. if a company that you are cleaning closes, sells out or files for bankruptcy… you still pay the fees … forever. And the way the Cleannet contract is set up, it is their best interest if you get booted out of a company… because.. you still pay… and so does the next guy and the next guy…add it up.
Their is no support for you. Thier quality control people kiss the clients ass and will commit you to "a few extra things", not in their original contract with the client, for no more money. Now their BS insurance… if you ever need it, you are hung out to dry, the amount out of your pocket is outrageous for even a small claim.
I am posting this as a warning. i will not put my real name, as i am still with these sorry #$#%^#$ until i have paid them all their money. I had to take a second job just to keep a roof over my head and feed my family. Soon they will be paid off and then it will be all out WAR.
Lidija Martinov wrote:
I own a Cleannet USA franchise for 8 years, I am not really sure how much money I invested with them. Now I only have a small contract with that has monthly income of $275.00. They won’t answer my calls or give a straight answer. How do I get my money back or what are the steps that I need to take.
CleaNet – Your Worst Nightmare wrote
Do not waste any money on these people, becuase if you do… they are going to make you loose even more, and not just money but your effort and even your pride. They treat you like you are worthless, they give the worst quotes to their clients and becuase is so cheap they sign the contracts and you have to do the dirty work. I just lost another $1, 600 because supposedly they gave the wrong qoute to me for some xtras and the client refuse to pay. However, they will never loose any money as one of their quality contol employee told one day. I have so many bad experiences with them that you can’t imagine. The never get back to you, but to complaint. DO NOT FALL INTO THEIR GAME!! Some jobs after all the math, I don’t even make 1/2 of the minimum wage!!! Forget about getting back your investment :( I told my husband so many times "We are going to WIN more, when we DROP all these accounts and forget about these bastards. In another words "you have to loose all to start winning again… far far away from these THIEVES. I HATE THEM ALL!
On ComplaintsBoard.com 02-24-2010 “Joe Letme” wrote:
Don`t do business this company
I bought franchise from Cleannet USA. I hope start new futures..Seller guy ED LUGO… He is best until signed to contract .. Picture is beautiful.. Support, education etc.. Everything big lie.. Don`t trust this company.. just live them alone.. go and start yourself.. or other…
… STAY AWAY…
Some of these franchisees recanted their complaints and said that they happily reconciled with the now-wonderful Cleannet USA (recants are typical following bribes or threats). However, CleanNet USA Franchisee Fred Brewster posted with his real name (one assumes) disagreeing with “Joe Letme”, and posting in support of Cleannet USA:
I must completely disagree with this complaint concerning CleanNet USA. My name is Fred Brewster and I’m a current
Franchisee of more than 5 years. This is actually my second franchise with CleanNet USA and I currently service contracts from Baltimore, MD to as far south as Leesburg, VA. Through the provided training as well as the ongoing support my franchise has had the opportunity for year over year financial growth since inception. When it comes to the initial support and training I have received all training and still receive support from quality control reps, directors, office staff, sales managers as well as anyone else I need assistance from to include ED LUGO, Director of Franchise sales, who is simply a phone call or email away.
Bottom lines is that if your interested in becoming a franchisee with CleanNet USA you will be provided with all training and continued support throughout the life of your business. Please understand that this is "YOUR" business. If CLeanNet USA does all that is promised and you are not willing to do YOUR part you will not be successful.
ARE YOU FAMILIAR WITH THE CLEANNET USA FRANCHISE OPPORTUNITY? IS CLEANNET USA A SCAM OR LEGITIMATE OPPORTUNITY? SHARE A COMMENT BELOW.
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I'm curently a plaintif in a class action lawsuit against jan-pro. It looks like there is also a class action lawsuit againts cleannet. To get more information you can visit the following website.
http://www.llrlaw.com
If you have been ripped-off by jan-pro or any other fake cleaning franchisor you can file complaints with the following agencies.
1. Federal Trade commission http://www.Ftc.Gov
2. Attorney General http://www.justice.gov/ag/
3. Another government agency that goes after Fraud http://www.stopfraud.Gov
4. There is also ongoing class actions against these cleaning franchisors. If you would like more information on this you can get my contact information by going to complaintsboard.com you will find my number and e-mail address there
1st amendment: What happened to "I'm the Lead Plantiff in a Class Action Lawsuit against Jan-Pro". I see that you are PIMPING your attorneys again.
Now since this is a "fresh" post, lets make sure everyone knows the players on these sites:
1st amendment: FAME WHORE, Lead Plantiff in Class Action Lawsuit against Jan-Pro, Lost his business with Jan-Pro in less than one year. Did not read, could not understand what he didn't read in regards to the FDD, Did not read, did not follow Policy and Procedures, Lost his accounts after fighting with the customer, the regional office, fined for not returning phone calls, not returning keys, customer asked for him to be pulled from his accounts. Currently found in the internet posting sites PIMPING HIS ATTORNEYS, doing RACIAL PROFILING, and attempting to finish school to get his Brokers License.
SEIU: He is a UNION Member that also goes under the original name of "guest". He believes Union's are the answer to all the worlds ills. They did such a good job of ruining the automotive industry, steel industry, general workforces of larger companies that they are now delving into the CLEANING INDUSTRY. They are currently paying with the illegal transfer of UNION DUES for 1st amendment and the other class action plantiffs attorneys.
Jerry: I'm a royal pain in the butt to the above two listed players. I keep hitting them with facts and reminding them that no business is perfect, that every company in the franchising industry in regards to cleaning needs some much needed reforming. However, they continually forget about the nearly thirty thousand owner/operators performing commercial cleaning work in facilities all over the United States on a nightly basis. Haven't even thought about them, don't care about them, don't even know the names of those people.
Hope this summary helps. Have fun. Ask questions. Someone will answer them except for 1st amendment, oh one other thing, 1st amendment and to a degree SEIU aka guest have a fetish with monkey's. Needed to give you that warning.
They use your money to build the busines. I waited 5 months to get my first account. The Insurance is soo high in cost. They under bid the jobs, to get the jobs and then they pass them on to you at 1/2 of mininum wage. All the jobs I have are from cleaners that have given up in trying to make money on them. So. If there is a class action suit against them I will join up.
CleanNet USA of Irving Texas is also a scam. If you are being treated unfairly or havd had issues in the past, please post here so that your information can be obatained. We are wishing to remain anonymous until such point that we have enough complaints to move forward.
I think we should start with the list of thier clients and see how many are wiilling to send a complaint. I have tried to contact the People in Boston that are in a class suit with other company's but they do not return e-mails. I will insist by phone.
Hello Ripped off in dallas.
I agree there are several franchise owners that we know of that have had accounts from CleanNet in Irving Texas removed from them unfairly and sold to other franchise owners. If more Franchise Owners in the Dallas area will band together and step up, we have a class action against these guys. We have instances where CleanNet has removed franchise owners from accounts and gone back after the fact and had customers unknowingly sign letters for request of new cleaners and the customers had no idea what they were signing. Back dating of information and fraudulent inspections are how they move accounts from franchise owner to franchise owner and make money by doing so. One account may be sold to several franchise owners in the course of a year. This account just moves around until the customer either gets fed up, or the contract ends on it's. Kevin Henry is the Executive in that office and if you are thinking of speaking to him, don't waste your time. he supports and mandates the unethical activity of that office. He was been there for several years now and these guys are basically in their minds "untouchable". We need to bring them down along with the other CleanNet USA franchise around the US that are being sued.
Let's keep posting and drive them out of business.
Hello, I too have been ripped of in Dallas Texas by Cleannet USA.
The following are the shady things that they do.
1. They advertise each week in the Greensheet and local papers to bring in dummies with enough money to pay into a franchise.
2. They promise accounts that you eventually get in 6-9 months.
3. After having these accounts for a while, suddenly there are "cleaning, or as they call them "service" issues and you are removed from the account.
4. There is no golden standard on what true cleaning issues are, they just make them up as they go.
5. They circumvent you as the franchise owner and do not allow you enough "control" to speak with your so called "customer".
Rip off that I WILL NEVER recommend to anyone else. If you too have been ripped off, please post. We will figure out who is who and then get a class action going in Texas.
Please post!
In my opinion just class action lawsuits don't cut it. The Government needs to step up and start fining these people and start sending them to jail for screwing people over
What a bunch of whiners!!!
Go and see your customers yourself! Develop a proper relationship with them, make sure their cleaning needs are met. Quit being simply a "number" to them and do your job, fill out your responsibilities properly, do your own inspections, have your customers sign those inspection forms that you have done!
I'm sick and tired of the "victim" mentality that is rampant with all of these supposed business owners! Quit being victims and learn, read, do/follow the guidelines in both Policy and Procedures, get additional training that is always provided by the various "regional offices" or "masters" and QUIT BLAMING OTHERS!!!!