MAC Tools franchise complaints are streaming in to UnhappyFranchisee.Com from struggling & angry MAC franchise owners like Nick & Paula Tsantles (see video below) and Cory & Michelle Seguin (see MAC Tools Screwed Us).
In their video, Nick & Paula Tsantles warn would-be MAC Tools franchise owners of the truth behind the Be-Your-Own-Boss, Control-Your-Own-Destiny hype of the MAC Tools franchise sales pitch.
The Tsantles’ complaints are consistent with many others we’ve received regarding MAC Tools, as well their competitors Snap-On Tools and Matco Tools:
Nick: Hi, I’m Nick and this is my wife Paula. I’m a Mac Tools Franchisee, I started with Mac tools a year ago and I wanted to take a few minutes to tell you how the past year with Mac tools has been, so you don’t make the mistake I did. Be your own boss, own your own business. You don’t need to know anything about tools. They sell themselves. All you need to do is show up for work everyday. You will start making your paycheck in 12-16 weeks after you start. Sounded good to me.
Paula: Mac does an extensive background check on potential distributors and franchisee. They make sure you have the financial backing to bring you into the business. This is all done before you go to Mac Tool school for training and testing so it doesn’t matter how well you do in school. They don’t care! They know you have the money so you’re in! Yet you are asked to do business with people you don’t know on a hand shake. Sell the tools, Mac doesn’t care if the customer pays. They know they will get their money.
Nick: I’ve struggled from the very beginning, support and help from Mac was very limited. District Managers were always busy with other new start up distributors. the answer to the problem was always “put more tools on the street” which meant me getting deeper in debt with Mac Tools even though there wasn’t enough money coming in to pay my personal bills. They did not seem to care much about what I was going through in my life as long as I sent them there money every week.
Their “12-16 weeks and you will be making money” has turned into “12-16 months and still not making money.” We have depleted our savings account. Your success or failure with Mac Tools is literally the flip of a coin.
Paula: The list of calls on the route survey Nick was given supposedly conducted on January 15, 2012, yet many of the shop on his list of calls have been closed. Some have been closed for as long as 10-15 years! Yet they claim on January 15th, 2012 somebody from Mac visited each and every one of these shops. There’s no way this happened.
Nick: It’s been tough getting customers to trust again after being left high and dry by prior Mac distributors. I didn’t find out until after I started that there has been 5 previous Mac Tools distributors in this district since 1990. Doesn’t sound like a record of success to me.
Paula: Something also we were never told. Several Mac Tools are mad in China or Taiwan. It is strongly suggested to pull the Made in China or Taiwan stickers off all the tools before displaying them.
Nick: Not one word was mentioned about the distributor taking the fall for broken return tools. When they told me they would give me a UPS account number I thought it was for the cost of sending broken tools back to Mac. NO the customer makes out, he gets a brand new tool in replace of his broken one, Mac makes out because they keep a customer and I get screwed working for free and paying the cost for the postage to return the broken tools.
Not to mention my time, and gas, running across town to take returns the UPS.
Nick: Nick has sold and received payment of over $115,000.00 in 2012 and has not made a dime. Mac tools get all of theirs and then there is nothing left.
My family lived a pretty simple life style, although now we are working ourselves to death and living my income only (which for a family of 5 this is around poverty level for this county)
Our family is falling apart! We are miserable! Thanks Mac Tools for screwing our family!
ALSO READ:
MAC TOOLS Franchise posts on UnhappyFranchisee.Com
Mobile Tool Franchise Issues & Index
MAC TOOLS Distributor’s Wives Share Stories of Deception, Hardship
MAC TOOLS Franchise Owners Claim They Can’t Compete (Slideshow)
ARE YOU FAMILIAR WITH THE MAC TOOLS FRANCHISE DISTRIBUTOR OPPORTUNITY? PLEASE SHARE YOUR OPINION BELOW.
TAGS: MAC Tools, MAC Tools franchise, MAC Tools video, MAC Tools distributor, MAC Tools pricing, MAC Tools franchise opportunity, MAC Tools distributor opportunity, MAC Tools dealer, tool truck franchise, mobile tool franchise, Stanley Black & Decker, franchise complaints, franchise lawsuits, Nick Paula Tsantles, Nick Tsantles Mac Tools, Paula Tsantles Mac Tools
Recent developments have left franchisees worried and uncertain about their futures. To advocate for greater…
The Building Kidz Worldwide franchise is an opportunity to own a preschool & childcare center…
PAINT NAIL BAR has undergone some significant changes since franchisees contacted us with their complaints,…
U.S. Veterans magazine has removed JDog Brands as its #1 "Best Franchises for Veterans" list.…
More than 400 Veterans & military families who invested in JDog Brands franchises have failed,…
Genevieve McDaniel is a former franchisee turned franchise researcher, franchisee advocate, advisor and fiercely honest…
View Comments
Nick and Paula,
I just watched your video. I am sorry for what you are going through. I myself was a Mac Tools Distributor and a Snap On dealer. This is a very tough business and these companys make us slave drivers. The real truth is never disclosed when you are being recruited. I eventually hired an Attorney that was able to make a deal with tool company where I owed zero and got a check in return. The downfall of that deal with many many others is, I cannot talk about my bad experience with anyone. It is kind of a raw deal considering many other people like yourselves will continue getting screwed because people like myself can't spread the word. I am deeply sorry for your loss and many others out there that have or will suffer. I am confident that the both of you will move on in life and eventually Mac Tools will be just a bad memory.
Seems like a big company like mac tools woulld take better care of their franchisee after all they are the ones making them the money! I"ve heard other stories of mac tools being terrible to their distrutors! Mac tools you suck!!!!!!!!
Wow , i wont be buying anything from mac tools . Screwing familys , shame on you mac tools , its a shame .
I have known nick and his family for years he has allways been a hardworker and taken care of his family! I have seen the toll from the stress on him this past year allways on the truck sometimes till late at night and on weekends, it is a shame that mac tools has left him beaten down and depressed!! good luck finding another victim mac tools!!!!!
This video was very heart twisting... watching a dedicated father/husband try to start a business to support his family and everything just go up in flames is a disaster! I am appauled at the way Mac Tools has handled this entire situation, the lies, false promises and lack of communication and help is flabbergasting. A family loosing all their savings and then some... a mother working to support a family of 5 alone because the promised business has literally drained them.. is just sad! I would NEVER purchase a tool from this company, never recommend it or promote it in any way. Watching this video alone would make my decision. It is sad that someone is allowing the doors to a business with such high negative views and actions to stay open. It is ridiculous that the tools being sold are made in China yet still highly priced. Scamming innocent families with financial background into purchasing a business and being your own boss just to watch them fall down the slope is an outrage! I truly hope this family the best, and I really hope they can follow in the earlier commenters actions..get a lawyer and go after Mac Tools! Mac Tools deserves to be shut down and I really hope this video lands in the right persons lap, because our community needs to see what is going on right here in our very own town! Mac Tools sounds like a big scam, hell sounds like you would have more luck falling for one of those " work from home" scams online! Best wishes and I must agree I too am confident you both will find a way through all this and Mac Tools will get what they deserve!
Nick and Paula so sorry you got screwed by Mac Tools. I have known Nick and Paula for a little over ten years, Nick is an great person and a hard worker. Why Mac Tools would want to screw Nicks family and familys just like him is beyond me. I geuss Mac Tools makes their money off the backs of their hard working tool distributors take their money then throw you to the wolfes. Shame on you Mac Tools.
I am so sorry that you guys are going through this situation. More distributors need to come forward - now is the time to speak up! Mac Tools is destroying families - how dare they. I hope that Mac Tools CEO's have nightmares at night.
Nick and Paula, It is so sad to see that in America you can be screwed by a company that is suppose to be an American company helping people to live the American Dream. I see no dream from Mac tools...what I do see is deceit and a **** load of lies .
I can only hope that Mac tools steps up to the plate and refund you at least half of your monies that you paid them to get into the business if not all. I am assuming that you paid a franchise fee ?
A franchise company should look after the franchisee a minimum of 6 months to year and within the first couple of months the franchisee does not do well it would be good business to either terminate with the Franchisee or seek out further training.
I know one thing...a good business company would want their distributers to produce in sales promoting their AMERICAN MADE PRODUCTS.
The way I see it...Mac Tools shame on you...having your Franchisee dream the impossible dream!
Can't believe what I'm hearing. Another example of the big business screwing the 'little guy'. Stand your ground and don't let them bully you. Hope Mac Tools gets what they deserve (locks on their doors)!!!
Mac tools and Stanley could give a rats azz about their dealers and people in general, these are Wall St owned companies...Make no mistake about it-YOU DO NOT MATTER, ONLY NEXT QUARTERS PROFITS MATTER...Mac, Snap On, Matco ALL make more money "churning" Franchisee's in and out of business rather than keeping them for the long term...
It is an industry wide problem in almost all of Franchising...