JIFFY LUBE Consumer Complaints

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• The technician at Jiffy Lube put the wrong filter on my car causing engine trouble to my vehicle.

  I had my car taken to Jiffy Lube for a routine oil change on 8-6-12 at 5:16 pm. Upon leaving I received calls at 5:35, 5:38, and 5:39 from the technician to inform me to return to the store, because he had "accidently put a recalled oil filter" on my car. Unfortunately my car didn't make it back to the facility, my car began sputtering really bad and wouldn't accelerate over 25 mph.

  I contacted the store and the gentleman came to the gas station where I had broken down. He put my car up on the jack and switched something out allowing me to make it back to the store. Upon returning to the store the reps looked at my car again and stated nothing was wrong. My car still wasn't running correctly but the store was closing. The next morning I contacted the area manager and he advised he would tow my car to any mechanic I chose, I requested to go to one mechanic, he stated he would have it towed to the facility that Jiffy Lube uses. I agreed.

  The mechanic did a diagnostic check on my car and found that the oil pump had gone out, which would have occurred if the wrong filter had in fact been placed on my car as the technician at Jiffy Lube had stated. He informed this to the area manager (David Levinhauser), who in turn contacted me to advise it was regular wear and tear and the his company was not responsible. David offered to retrieve the oil filter and have it tested to determine if in fact it was a bad filter, however as I explained to him the filter that was currently on the car wasn't the original filter that Jiffy lube had placed on the car during the initial oil change as the product numbers are different. According to the receipt the filter that was placed on my car during the service is of123bp however by the time my car made it to the mechanic the next day the product number on the filter is pof5288, and the partial number from the receipt is written on the filter that is on the car at this time.

  However Jiffy lube is adamant about not having changed the filter once the car left the first time. I have spoken to Steve (store manager), and David Levinhauser (area manager), and Robert Gayle (division manager) several times in an effort to get my car fixed. These men are only interested in taking the filter that is currently on the car to be tested. That filter I can assure you is fine because they have already replaced the bad filter. invoice number is 2632 800046.

  My car is still at the repair shop that they towed my car to.

• I work at a Jiffy Lube in Southeast Pa. and you wouldn't believe the things I've seen. First off every manager I've had (and there have been a lot) is a racist and homophobic. They always spout off to me about the black customers and employees when they're not around. Just because I'm white doesn't mean I'm like you. Also I'm a closeted gay man and every day I have to hear them talk about "faggots" and how they're disgusting.

  Aside from that the amount of fuckups they have is ridiculous. I've seen then break tire stems, forget air filters and not call back the customer, put the wrong fluid in a car, not actually do the services that were paid for, look up women's skirts, take advantage of the elderly and sell them things they truly don't need, I've seen managers threaten violence towards employees, theft from customer cars on a very large scale, dumping oil down the sink drain, sex between two employees while on the clock as verified by both parties, spitting in customer cars, drug use and sale on premises and the managers frequently brag about their drug habits to employees. Most of the employees do drugs as well so usually they're just comparing notes.

  It's digusting and after five years working here I'm tired of it. You're better off taking your car to a trusted mechanic or learning to do it yourself. It's not as difficult as it looks.

• I have just returned from my local jiffy here in Mountain Home, Idaho..
  I am livid..
  The owner first off all told me that my requested oil was'nt any good [ castrol gtx high mileage] then said i should change oil every 3000 miles ..this i totaly dissagree with....

  They then poured oil into my landrover and finished this op within 10 mins or less..They were not busy at the time with just one other customer...I paid and left the building

  I smelt oil when i was driving away and pulled into a safe area to raise the hood..Oil was all over my engine and making it smoke enough to make me cough.. My landrover engine had signs of water also over it.....

  I went back to confront these' so called pros and was told that they had washed the spilt oil off ha-ha in a very condescending attitude...

  I have changed oil myself in the past and never spilt any ....I will never go back there again......

  Because i am a female they thought i do not know about my vehicle...WRONG..

• I appreciate the convenience the Jiffy Lube provides most of the time. There has been repeated problems with DMV card being returned, though. My DMV card, that is needed for online renewal, was removed from my vehicle and was not returned, yesterday. When I called Jiffy Lube (#2021) the next morning, the attendant seemed to scanned the shop with his eyes, while not moving from the phone, then said it was thrown away. This was at the end of the month so the time to renew was very short. I asked for compensation for the hassle they created and they had none. Another time I was given someone else's paper work along with my own. Jiffy Lube seems to have a check list they go through that helps them make sure everything gets done. Maybe a paperwork check list could be added to the list.

• They BLEW UP the engine of my Hummer H2 when they installed the wrong oil filter. Their claims department refuses to pay for the repairs at the shop of my choice even though the general manager acknowledges that it was their mistake. The extent of the damage isn't in dispute; the problem is they won't pay the labor cost preferring to pay less. They insist on only paying what they feel the "average repair shop" would charge. Here is what Kody Schirner (801-725-1711), Claims Department Representative, Customerservice@gflcompa…, wrote to me this morning:

  that amount will cover the cost of the engine and the labor at the average repair shop. If you choose to have the repairs done at a repair shop that will charge more than that, then you must pay for that luxury."

  It has been 22 days since they blew my engine. They have also refused to provide a replacement vehicle. I've been forced to forward this matter to our attorney, file a complaint with the Attorney General's office, and I will likely have to pay for the engine replacement out of my pocket and proceed through the courts. Unbelievable.

  AVOID THIS AND ALL JIFFY LUBE SHOPS!

• A couple of months ago I went in to Jiffy lube in Martinsburg WV. I wanted an oil change, but the TECH said I needed to have a serpentine belt. After 1and a half hours my van is ready. I drive about a half mile when I hear this noise, which of course was the newly installed serpentine belt. I get my van back to jiffy lube an
  2 Hours later I am informed that the tensioner is gone an they cannot get the new serpentine belt on. I walk serveral blocks back to my home, pick up one of my other vehicles, call a tow truck to get my van towed to a repair shop (which installed the tensioner an serpentine belt in 45 minutes.. Jiffy Lube customer service said that I would hear from the local area supervisor within 48hours, which never happened. I pay out over a $100 for a oil change which was done an service suggested by the tech that was not done. I pay for a tow an a repair that Jiffy lube advertises and the tech's push, but that jiffy lube was unable to perform because the did not have all the parts needed to perform the service advertised. After spending an Additional amount of money, over $100 an never being contacted. I get a reminder in the mail that my van is due for an oil change. I got an oil change, but NOT AT JIFFY LUBE. NEVER AGAIN: Told all my friends an every one else I can about this experience.

• On July 10th used a $19.95 oil change special coupon and I had my oil changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the Enitor Group, LLC. Prior to service I did not have an oil leak. In the course of service I was notified that my break reservoir lid was not on tight. They said I could have air in the lines and made me concerened that I could have a problem. Since I had the breaks done recently (by Brakes Plus) I thanked them and said I would take it back to them.

  Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem. The pink service invoice they provided me did not have any notes in the service comments area what so ever. The next morning whjen I went out to my car, I had a 3ft oil leak in my drive way. I called the store and spoke with an assistant manager named Nick.

  I took my SUV back down and Nick then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS". Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see. So to recap- they never mentioned the plug problem and tried to hid the fact in the invoice notes. Pretty clever I'd say. Nick offered to try and tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday

  So first thing Friday I went in to see the manager Nate. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likely hood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution.

  I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leads. So now I have to have the pan replaced. I've had three bids so far ranging from $700 - $1000.

  So my $19.95 oil change is now going to cost me................ONE THOUSAND DOLLARS!?!?!?

• Jiffy Lube Store # 2301, Edmond, OK

  Saturday 3/22/2014
  I went to the Jiffy Lube in Edmond to have the oil changed in my 1988 Jeep Wrangler. I was feeling lazy as I normally do all of the service work on this vehicle myself but that day I thought it would be nice to drink a cup of coffee and read a magazine while somebody else took care of the dirty work.

  So I pulled up to the store and the greeter told me to go inside and they would call me up to get my information. After a bit I see my jeep roll into the service bay and the guy and the counter calls me up. In that order-- this is an important detail as you will see later.

  I give him all of my details, name address etc. We get to the part about the service and he explains the different levels…I tell him just the basic (about $30) and I need 10-40 weight oil (fairly standard for older vehicles). The guy at the counter tells me he didn’t think he stocked that weight oil, but he would go check. A moment later the manager come back and tells me he doesn’t stock 10-40 and that all he had was 5-30 and 5-40 weight oil, if I wanted 10-40 then he would have to order it and the oil change would be $60. I said no thanks’, I’ll take it someplace else.

  This is where the service gets bad.

  The manager tells me that they have already drained the oil and I had to either take what they have or pay $60. I had not signed a work order or given them permission to do anything to my vehicle at that time. I tell him he didn’t have my authorization to anything to my vehicle. “Why would you do anything to a vehicle without asking what the customer wants done first?” The manager gets defensive because I tell him he messed up and he needs to make it right. He refuses; basically holding me and my jeep hostage to buy either an over-priced service or one I don’t want or need. I ask how he was going to fix this and he says “either put in what we have or pay $60” he offered no concession or solution. I start getting angry.

  I tell him to push my jeep out and not to do another damn thing to it!!!! He said “With no oil?” I said “PUSH IT OUT!!!”

  So I walk a block down the street to O’Reilly’s Auto Parts and buy six quarts of 10-40 oil, walk back and put it in my jeep. I check the level then fire it up to check for leaks.

  NOW this is where it gets real bad!

  The service tech removed my oil filter then reinstalled it WITHOUT the gasket. THIS WASN’T AN ACCIDENT, THIS WAS DONE ON PURPOSE TO TRY AND SABOTAGE MY ENGINE. I have changed my own oil for years, even work as a mechanic in high-school--rule 1 with oil filters is check the gasket!
  Luckily I checked for leaks because the engine would have pumped all of the oil out in a matter of minutes and ruined the engine.
  I have had poor service before, but I have never had someone try and destroy my property because I wouldn’t purchase their service!

• i have had service for 2 expensive vehicles at the Cooper / Park Row locations in Arlington for over 30 years. Today was the worst ever.

  Bottom line i am changing where i get my $70.00 oil change. For starters the staff was boxing and playing around in front of my vehicle and not taking care of business and not tending to my car. Two junky cars driven by employees suddenly pulled up in from on me vehicle at a very fast speed and raced the engine to high level of noise and the rap music was playing so loud. The "manager" i think , got out of his vehicle, went below in the inventory room and loaded a box of something in his car.

  The other crew members complained he had not been around for 2 hours and he was leaving then to go home 2 or 3 hours early. They were hacked. I had to personally ask them to check the windshield fluid, break fluid, and transmission fluid. no tire service at all. they did clean my window glass, They got greasy hand prints on my white paint and i had to ask them to clean it off. One of the staff members was cordial but everyone lack expertise and professionalism.

  This was the worst crew i have ever seen, over thirty years of doing business there. For $70 i deserve better service more professional, and a feeling of confidence. I DID NOT HAVE A FEELING OF CONFIDENCE or customer service. I will never go back to this location again in Arlington, and most likely i will find another company to provide me my next thirty years of oil service.

• I took my Expedition in to Jiffy Lube for an oil change on 9/20/2014 (Aurora, IL). They did the oil change and pulled out of the bay. As the mechanic pulled out of the bay, he went just fast enough that when he came off of the ramps, my trucks back end bounced off of the lip from the work hole in the floor. The lip hit the differential and caused it to start leaking. Needless to say, I was unable to drive my vehicle home. I pulled it back into their parking lot and they pulled it back into another bay to look underneath. Their "mechanic" told me the differential is broke. But in the same breath, told me they didn't touch it. Meanwhile, the other 2 employees acted like I wasn't even there at that point. When I got it towed home, I crawled under and took pictures. There is yellow paint on the differential and the whole bottom of it is now oil soaked (which it was not like that Saturday). I am currently working with corporate to resolve this issue. The person driving the cars SHOULDN'T be. Because while we were there waiting, one of the other employees had to stop doing what he was doing to direct this non driving employee how to drive and where to pull in. Hopefully this gets resolved SOON!!