Do you have a complaint with Jiffy Lube? Please share your experience and your complaint in the comment section below.
Jiffy Lube is the largest system of franchised service centers in the fast lube industry.
Jiffy Lube® International, Inc. (JLI) has more than 2,000 franchised service centers in North America, serving approximately 24 million customers each year.
Headquartered in Houston, TX, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company.
Jiffy Lube service centers are 100 percent franchise-owned, independently owned and operated by 252 entity groups.
Jiffy Lube also seems to be the target of its share of customer complaints, exposes and hidden camera investigations.
Here are just a sampling or recent Jiffy Lube consumer complaints posted online on such complaint sites as Ripoff Report and ComplaintsBoard.com.
newtominnesota writes:
I am new to town, so took my Honda to the Jiffy Lube in Hopkins, MN for an oil change. I was told by (the manager?) Justin, that my car had no fuel filter, and that if I did not have my fuel system cleaned, that my injectors?? would clog up. Sounded reasonable, so I approved the service.
Later, at the dealer for another service under warranty, the mechanic told me the Honda DOES have a fuel filter, in the fuel tank, designed to last the life of the car. Also, that although these fuel system cleaners are not necessarily BAD, I was sold the service under totally false pretenses.
Now, I don’t mid paying for reasonably required or recommended service, but I was OUTRIGHT LIED TO, and that really makes me angry. Since Justin took the opportunity to lie to a NEW customer, I will no longer patronize this Jiffy Lube, and will warn all my friends and co-workers to stay away as well.
steve writes of Jiffy Lube Atlantic Coast Enterprises Miami, Florida:
I watched as the oil change was being done to my car, noticed that they did not vacuum the floor, clean the windows nor checked my tire pressure. I thought maybe that the old service of those things being conduct were not done anymore, since I had not been to a jiffy lube in a long time. But when I got home I noticed that the invoice reflected that all of those things were done, when in fact they were not.
linda m.of Sicklerville, New Jersey writes of Jiffy Lube # 438 Turnersville New Jersey:
My daughter who is 17 went to Jiffy Lube for a basic oil change with a $10.00 off coupon. The total cost for it should have been $25.99. Instead she left paying $127.38. They also changed the air filter for $22.99 and changed the radiator fluid replacement for $69.99.
This was a total rip off. In speaking to the manager of Jiffy Lube, he said they asked her about it first. My daughter said they did mention the air filter, but did not say anything about the radiator fluid replacement. The manager just kept saying well we asked her.
I will never use Jiffy Lube again and neither will anyone I know. They took total advantage of a 17 year old.
SportsFan claims that the Salem New Hampshire Jiffy Lube destroyed his car’s engine due to the oil reservoir being empty:
I brought my car into Jiffy Lube in June of 2011. I purchased the signature service with upgraded synthetic oil. After driving some weeks later, my engine started making knocking noises, and what sounded to be "flapping" noises as well. Upon bring my Ford Escape Hybrid to the local dealer, I was told that the engine was dry of oil. I was also told that there were no leaks!
I was also informed that the engine was destroyed, and would have to be replaced, at a cost of over $5,000. I got a second opinion from an independent repair shop, and was told the same thing.
Upon contacting the Jiffy Lube store, I was told the it wasn’t their fault, and they refused to help and hung up the phone on me. They claimed that they put a number of quarts into the can, yet I know that the oil is added manually by employees via a hand held "gun" dispenser.
I am looking for justice through the State of New Hampshire court system.
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Truck was overfilled with oil, threw a rod and am going through a nightmare trying to contact them and come to a resolution. Calls, emails, etc. to both local and corporate offices go unanswered and unreturned. Horrible customer service.
Jiffy Lube overfilled our oil by 2-3 quarts causing our engine to seize up. They are now saying that sludge and an internal leak cause the engine to seize up. ( how they know this , I do not know since the adjuster basically just opened the hood and look at the engine). The car was running great before the oil change. We noticed tapping or knocking sound immediately after leaving the shop. About 20 miles later the oil light comes on and the engine starts running really rough. We pulled into the nearest auto shop who confirmed the engine was overfilled. They drained the oil and did a complete oil change. The light went off but the tapping noise continued and the engine seized a few miles later and now the car is inoperable. Don't ever go to Jiffy lube! They do not stand by their work.
To begin the manager was fussing at this black young man of course he was white very racist the t assistant manager which was a lady very rude she gave the customer ahead of me a discount when I asked her could she do the same for she said no she I don't know who you talk to the last time you were here but we never do that she was very rude and prejudice I will never go there again I was so pleased with the place before she came I am so disappointed in the service
My father brought in his 2011 GMC Sierra truck for a routine oil change on 1/27/2016.
The technician servicing the truck broke/damaged the ATF dipstick tube assembly due to carelessness when it pulled out. My father observed/witnessed it.
The technician feigned ignorance and attempted to blame my father for the damage. The technician told my father to take his truck to the dealership for repair/replacement. The technician refused to take any responsibility for his own carelessness in breaking/damaging the dipstick tube.
My father had the dipstick tube repaired/replaced at the dealership and brought the invoice back to this location. He spoke with another employee. My father presented the employee with the invoice and asked what they will do to compensate the amount for the repair/replacement. The employee became irate and told my father he’ll need to call corporate with no additional details or information on how and when the follow up will occur.
My father asked the employee for his name. The employee angrily told my father he is not obligated to provide him with his name and told him to get the hell off the premises or he’ll call the police. My father was not being abusive or confrontational in any way during the interaction.
The area district manager Leyon Kerkland became aware of the issue on 1/30/2016, but declined to contact me after a couple of follow up calls from me. I called Jiffy Lube corporate in Texas and was informed they would follow up with Leyon and me. Jiffy Lube corporate told me the very rude customer service by the employee and broken/damaged component will be addressed.
I took the initiative and finally reached Leyon Kerkland on the morning of 2/3/2016. He sounded as if he was not interested in the situation and stated up front that he will not compensate the broken/damaged dipstick tube and claimed they break all the time due a faulty design and quality. He stated he’ll deny and refuse any compensation by claiming it’s not their fault regardless of the technician’s recklessness.
Furthermore, he claimed the employee in question stated that my father was being abusive and combative and that is why he responded the way he did and the employee was supposedly put on final notice. Leyon’s demeanor and voice on the phone clearly indicated he didn’t care about any of the issues.
Leyon initially refused to provide me with the contact information for his manager (regional manager) until I had to press the issue.
My father has been a loyal Jiffy Lube customer for more 20 years going through at least three vehicles. My father is 70 years old. The absolute rude and unprofessional treatment by the employee who told him to leave with the threat of calling the policemen is shameful. I asked Leyon if the audio and video recording of the interaction from the security cameras in the office can be pulled. Leyon refused to address that.
Leyon’s dismissive attitude and lack of respect towards the issue along with his cavalier responses clearly shows he doesn’t give a damn and nor does Jiffy Lube corporate.
I took my mother's car to Jiffy Lube to have its annual inspection and as I should have known they would not pass the inspection without first installing a new serpentine belt and new wiper blade. In my opinion neither were worn to the point that they needed to be replaced but they would have failed the car without them. Such a rip off racket . How many unneeded wiper blades do they sell in a days time?
That jiffy lube in Winchester ky is doing macanuce work with out the proper people to do so they had the manger doung it with out paying him or being certified to do so they are useing oil that is not Pennzoil and they are still doing mecanice work in there Lexington stores
My wife went in for a oil change two weeks ago here in denver colorado. She was charged $104.00 when it only cost $ 80.00. We were told by two different managers that they are aware of the mistake an would reimburse us.however they could not give us cash an would have to contact the cooperate office. Then we would recieve a check in the mail ? funny right. Well its been two weeks an still no check.
Gary darby-bey
Bad bad bad bad
One of the worst franchisor, Jiffy lube, that I have delt with in 20 years of being in business. Wasted one year, did application twice, provided proof of funds twice, I was told by them that area of inerest is available and tthen they droped the ball each time. I have no clue why they are advertising heavily to get more franchees in when they don't have anything available or can't cant make up their mind who to give that area too, I am glad it happened in the beginning, I could just see how it would have been if I have gotten in, one hand doesn't know what other hand is doing. Use to go iffy lube for oil change and wont go their now. And will do lots of positive advertisement for them.
HORRIBLE HORRIBLE HORRIBLE!!!!
MY $3 OIL CHANGE TURNED INTO A $72 NEW TIRE PURCHASE....
SO THEY THOUGHT!
I REDEEMED MY $20 GROUPON TODAY FOR AN OIL CHANGE WHICH I PAID $3 OF THE TAX AT THE COUNTER. WHEN THEY PULLED MY UP TO BE DRIVEN OFF THE GUY GAVE ME MY RECEIPT N I NOTICE MY TIRE PRESSURE LIGHT WAS ON (THIS LIGHT WASN'T ON WHEN I FIRST ARRIVED) SO THEY DRIVE THE CAR BACK AROUND TO THE WORK AREA THEN A DIFFERENT GUY SAID THEY HAD PUT AIR IN THE TIRES N THE LIGHT WOULD GO OFF IN TIME BUT SOMETHING DIDN'T SEEM RIGHT SO I DROVE AROUND THE CORNER ONLY TO COME BACK WITH A COMPLETELY FLAT TIRE. THEY ACCUSED ME OF SOMETHING I DID A INSISTED I PURCHASE A NEW TO TIRE! $72+tax I TOLD TELL I DIDN'T HAVE MONEY FOR THAT SO THE MANAGER SUGGESTED I PUT MY SPARE ON UNTIL I GET ANOTHER TIRE. I DROVE TO A LOCAL TIRE PLACE WHERE THEY INSPECTED MY TIRE N SAID A FRESH HOLE WAS PUNCTURED IN THERE
WOW I WAS VERY UPSET BUT THANK GOD. THEY PLUGGED IT N I ONLY SPENT $7 BUT SHAME ON JIFFY LUBE FOR TRYING TO DAMAGE MY TIRE SO I'D HAVE TO BUY A NEW ONE I GUESS THEY DIDN'T EXPECT MY CAR TO NOTIFY ME WHEN SOMETHING IS NOT RIGHT! WOW AGAIN
NEVER AGAIN AT THIS LOCATION #391